1. internet services
Performance IP
With the Internap® Performance IP™ service, you can take advantage of the Features
The Ultimate Online ExperienceTM
convenience, flexibility and reach of the Internet – seamlessly connecting to customers, • Redundant, high-speed
suppliers, employees and business partners. By routing over redundant, high-speed connections to all major Internet
connections to all major Internet backbones, this service provides highly-reliable robust backbones, offering unmatched
delivery of your content, applications and communications throughout the world. reliability
Service Components
Intelligent Route Control Technology • Intelligent route control technology
Internap has developed proprietary route control platforms that overcome the dynamically identifies the optimal
limitations of traditional routing policies. Our technology monitors the performance of path for your Internet applications
each Internet backbone, routing your traffic across the best path to provide faster and
more reliable content and data delivery than traditional routing methods. The Internap • Proactive industry-leading Service
route control technology considers path characteristics like latency, packet loss, Level Agreement (SLA) with 100
route stability and congestion when making routing decisions. Decisions are made
percent uptime guarantee
dynamically and automatically to account for network performance changes, without
the need for manual intervention.
• Direct access to certified network
Redundant Private Network Access Point (P-NAP ®) engineers
Using its patented technology and the existing Internet network infrastructure,
Internap created an innovative way to route data and avoid the Internet’s points of • World-class 24x7x365 Network
congestion. Rather than relying on access to a single Internet Service Provider (ISP), Operations Center (NOC)
the Performance IP service intelligently routes across major Internet backbones via the
Internap Private Network Access Point (P-NAP) facilities. This insulates your traffic from Benefits
the risk of network outages, providing reliable, stable and consistent connectivity.
• Operational continuity for your
applications
NSP 1 • Increased revenue opportunities
NSP 2 enabled by a stable customer
NSP 3
End-Users
Customers
Internet experience
Internap
Branch
Partners
P-NAP NSP 4
Internet • Reduced internal costs associated
NSP 5
NSP 6
with network management
HQ Colocation
Data Center NSP 7
• Freedom from managing
NSP 8
connectivity complexity and
Branch Locations
Network Service Provider (NSP)
relationships
Performance IP Service: automatically routes applications and content through the best path on the Internet
877.THE.PNAP (877.843.7627)
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2. Performance IP
Proactive Service Level Guarantee Internap Performance IP
The Ultimate Online ExperienceTM
Internap approaches customer service and support proactively. Through constant vs. Typical ISP Service
monitoring and management, we are able to alert our customers to network issues
Internap Typical ISP
and correct them efficiently. Internap has purposefully defined our Service Level Performance IP
Agreements (SLAs) to lead the industry, so customers get reliable performance Direct Access to Yes No
Multiplet NSP
supported with proactive service. Guaranteed North American performance metrics Backbones
include: Routing Protocol Route Control BGP
Technology
• 100% network availability Service Level Industry-Leading, Industry Average,
Agreement Proactive Reactive
• Less than 45 milliseconds latency
Redundancy Utmost Some
• Less than 0.3% packet loss Redundancy Redundancy
Application Business-Critical Best Effort
• Less than 0.5 millisecond jitter Priority Level
Direct Access to Certified Network Engineers Service Options
Internap provides 24x7x365 direct access to certified network engineers in our
Network Operations Centers (NOCs), who have the expertise and visibility into all major • Primary DNS or Secondary DNS
Internet backbones to understand and resolve issues quickly and effectively. management
Performance IP Port and Access Options • Allocation of IP addresses in
The Internap Performance IP service offers flexible access alternatives providing compliance with the American
options based on your proximity, platform and bandwidth needs. Options include Registry for Internet Numbers
leased lines, Metropolitan Access Networks (MANs) and data center cross-connects.
(ARIN) policy
Port and Access Options
• Secure, online access to usage
Remote Connectivity* Ethernet Connectivity* graphs, as well as comprehensive,
T1 (1.54 Mbps) / E1 (2 Mbps) 10 Mbps customer-specific reporting tool,
Fractional DS3 (3 Mbps to 21 Mbps) 100 Mbps request forms and service guides
DS3 (45 Mbps) / E3 (45 Mbps) 1 Gbps
OC3 (155 Mpbs) 10 Gbps Supplementary Internap Services
OC12 (622 Mbps) • Managed Router Service
*Port availability may vary by service point. E1/E3 available only in select international locations
• Router Configuration Service
• Firewall Configuration Service
(Standard IP Packet Filter, Cisco
routers only)
• Internet Performance Metrics

3. Performance IP
Internap Performance IP Primary Service Points North America
The Ultimate Online ExperienceTM
• Atlanta
• Austin
• Boston
Seattle
• Chicago
Toronto
• Dallas
Boston • Denver
New York City
Philadelphia
• Houston
San Franciso
Washington, D.C.
San Jose Denver
Chicago
• Los Angeles
Los Angeles
• Miami
San Diego • New York City
Phoenix
Atlanta
• Philadelphia
• Phoenix
Dallas
Austin
Houston • San Diego
• San Francisco
Miami
• San Jose
• Seattle
• Toronto
• Washington, D.C.
International
• Hong Kong
London
• London
• Singapore
Tokyo • Sydney
Hong Kong
• Tokyo
Singapore
Sydney