I used to say “but I’m not technical.” If I can learn it, write down steps, and lead others through a process it’s less work for the next person. Documentation should come from a place of empathy. Helping others was the motivation I needed to cross that chasm to a technical mindset.

1. I’m not technical and other lies
Margaret Valtierra
Program Manager
Morningstar
@MargaretValtie

2. What does “technical” really mean?
@MargaretValtie

3. @MargaretValtie

4. Don’t tell me I’m not technical
HBO Silicon Valley @MargaretValtie

5. @MargaretValtie
Not helpful.

6. • Git books
• Git
• Wikis
• Searchable, online, indexed
@MargaretValtie

7. @MargaretValtie
Developer
Operator
Manager
Human
QA team
DBA
Empathy: ability to understand and
share the feelings of another

8. @MargaretValtie
Developer
Operator
Manager
Human
QA team
DBA
Empathy: ability to understand and
share the feelings of another

9. ps: join us August 27-28
@MargaretValtie

10. @MargaretValtie
Inclusion
Community
Respect
Transparency
Collaboration
Continual Improvement

11. @MargaretValtie
“A goal without a
plan is just a wish.”
― Antoine de
Saint-Exupéry

12. @MargaretValtie

13. @MargaretValtie
State of the User
Group 2019
Containers
Multi-cloud /
hybrid cloud /
migrations
Serverless & Lambda
Security
Machine Learning
Business apps &
AWS management
tools
Infra as Code /
Dev Tools
Storage and
databases
Big Data, Data
Lakes & Analytics
IoT
Micros
ervices
AI
Networking
AD
CI/CD
observability

14. @MargaretValtie

15. @MargaretValtie

16. @MargaretValtie
Reduce wasteful handoffs by
writing the docs ourselves.

17. @MargaretValtie
Learn from anyone willing to share
and share with anyone willing to learn.

18. @MargaretValtie

19. @MargaretValtie
Inclusion
Community
Respect
Transparency
Collaboration
Continual Improvement

20. Margaret Valtierra
margaretmvaltierra@gmail.com
margaretvaltie