1. Name: Honor van Straten
Address: 30 Furnival Rd
Manchester, M18 8DQ
Tel: 0030 6955536130
Email: honorvanstraten@yahoo.co.uk
Personal Statement
Professional person who is highly motivated by challenges for myself and the team, I have the ability and experience
to achieve targets and meet deadlines. Pride myself in excellent organisational & communication skills, both written
and verbal at all levels, with the ability to work under pressure, prioritise workload and manage potential issues. I
possess strong motivational skills, along with excellent networking and negotiating skills. Customer focused at all
times, ensuring that the customer experience is always assessed versus the business profitability and margins.
Key Skills
* Extensive knowledge and experience of travel destinations and the travel industry
* Superb customer service skills
* Strong manager and team player
* Excellent attention to detail & extremely organised
* Very good understanding of Microsoft Packages & Social Media platforms
* Fantastic negotiation and networking skills
* Ability to nurture relationships with both internal and external customers, suppliers and colleagues
* Target driven and always aware of SLA’s and deadlines
Employment History
TUI UK & Ireland Ltd – Overseas Flight Seat Sales Executive – Crete – March 16 – present
Key duties include:
* Delivering excellent customer service to all guests, in line with company vision.
* Communicating with all guests that; call, visit the office or email, in regards to their flight requirements.
* Building rapport with customers to ensure repeat business, to match their flight needs and offer advice.
* Assessing the market, monitoring sales and researching competitors to find room for company improvement
and meet targets.
* Delivering weekly & monthly reports to communicate results to my management teams.
* Responsible for company monies for flight seat sales and ensuring audit procedures are adhered to.
* Local marketing and advertising of flight prices and availability in order to increase sales and revenue.
* Responsible for company social media page and the marketing of flights on this.
Lowcost Holidays – Customer Relations Supervisor - Crawley – 13th
October 14 – 27th
November 2015
Key duties include:
* All Aspects of staff management for team of 16 Customer Relations Execs, 6 Social Media Execs and 3 Team
Leaders, including reviews, staff rota, authorising absence, addressing issues & disciplinary proceedings.
* Motivating the team, ensuring targets, SLA’s and deadlines are met.
* Running reports on problematic units and sharing information with appropriate department heads.
* Introducing and implementing new procedures to improve productivity.
* Distributing work load amongst team and checking work quality.
* Ensuring all customers complaints are managed fairly and retaining customers.

2. * Dealing with complex or escalated issues and authorising large amounts of compensation to be paid.
TUI UK & Ireland Ltd - Seasonal Recruitment Administrator – Crawley - November 13 – October 14
Key duties include:
* Screening job applications for suitable candidates for huge seasonal recruitment campaigns.
* Inviting candidates to interview, answering all queries pre-employment and after job has been offered, until
candidate starts in position.
* Drawing up contracts for new employees, contacting relevant references, and obtaining CRB checks.
* Checking information validity to ensure accuracy and where not accurate or information concealed, liaising
with HR department in order to assess whether to withdraw offer of employment.
* All communication with candidate from application to hired off.
TUI UK & Ireland Ltd - Admin Team Leader – Egypt - May 13 – October 13
Key duties include:
* Managing the day to day running of the office and the admin team.
* Implementing staff training and reviews.
* Investigating any serious issues involving guests who have complained or sought legal action.
* Ensuring all office paperwork is correct and in line with audit requirements.
* Delivering excellent customer service to the guests in resort for all aspects of their holiday requirements.
TUI UK & Ireland Ltd – Overseas Administrator – Egypt – October 12 – April 13
Key duties include:
* All administrative support for the reps for all their needs.
* Providing excellent customer service and assistance to all guests that come into the resort office.
* Investigating and following up issues with hotels, travel agents and excursion companies, and
communicating findings with relevant departments.
* Answering calls and email queries from customers and suppliers.
TUI UK & Ireland Ltd – Overseas Flight Seat Sales Executive – Egypt - Jul 09 – April 12 & Crete April 12 – October 12
Key duties include:
* Same as current position, duties as described above.
Thomas Cook PLC/My Travel (Bulgaria and Egypt) Overseas Administrator Jun 06 – April 08
Key duties include:
* Similar to the Overseas Administrator position with TUI, duties as described above.
Education & Qualifications
Brookway High School, Manchester 1982-1987
St Johns College, Manchester -1987-1989 BTEC Travel and Tourism Diploma COTAC Air – Level 1 & 2 COTAC General –
Level 1 & 2
Hobbies & Interest
I am a very active person, I spend my free time running, swimming and walking, I love the water and am a qualified
Nitrox Diver. I hold a great passion for travelling, having lived, travelled and worked all over the world. A huge animal
lover, during one of my many visits to India I volunteered for International Animal Rescue for 6 months, which was
extremely rewarding. I currently have a rescue dog that I brought back from Egypt.