7. • Are you willing to experiment?
• Are you willing to be active?
• Can you tolerate messiness?
• Share ideas, ask questions
• You can have a copy of the slides:
linkedin.com/in/heidihelfand
W O R K S H O P A L L I A N C E
8. What do you know about
coaching?
I M P R O M P T U N E T W O R K I N G
28. @heidihelfand
2 8
• LEVEL 2 ATTENTION OUT
• LEVEL 1 INWARD FOCUSED
• LEVEL 3 BODY LANGUAGE/
ENVIRONMENT
• Lock it in!
L I S T E N I N G L E V E L S
29. @heidihelfand
2 9
FIND A PARTNER
TELL EACH OTHER
THE 3 LEVELS OF LISTENING
USE THE HAND SIGNALS
T E A C H B A C K
48. @heidihelfand
4 8
A R E N O T A B O U T …
INFORMATION GATHERING
“WHAT DO YOU PLAN TO TELL BOB
WHEN YOU SEE HIM NEXT WEEK?”
THE “WHAT” QUESTIONS WE WANT
X
49. @heidihelfand
4 9
D O N O T R E S U LT I N …
ONE WORD RESPONSES
“WHAT IS YOUR FAVORITE COLOR?”
“BLUE”
THE “WHAT QUESTIONS” WE WANT
X
50. @heidihelfand
5 0
H E L P T H E M T O …
DISCOVER
THEIR OWN SOLUTIONS
WHAT THEY WANT
INSIGHTS
“I NEVER THOUGHT ABOUT IT LIKE
THAT!”
THE “WHAT” QUESTIONS WE WANT
51. @heidihelfand
5 1
C O - A C T I V E E M P H A S I S
EVOKE PERSONAL EXPLORATION
VERSUS INFORMATION
GATHERING
“WHAT” QUESTIONS
52. @heidihelfand
5 2
POWERFUL OR NOT?
1. Did you enjoy our offsite last week?
2. What does the situation mean to you as a person?
3. How will you get started?
Not Powerful
Powerful
Powerful, but less than #2
53. @heidihelfand
5 3
WHAT’S IMPORTANT ABOUT THIS?
WHAT ELSE?
WHAT DO YOU WANT?
WHAT’S THE FIRST STEP?
EXAMPLE “WHAT” QUESTIONS
Inspired by co-active coaching & The Coaching Habit
56. 1:1 COACHING CONVERSATIONS
What’s on your mind?
TOOL #1: Listening Levels 2/3
TOOL #2: Mirror/Paraphrase
TOOL #3: Ask What Questions
Get them into
Action or Being
Plan the
followup
Adapted from Coaches Training Institute
59. @heidihelfand
5 9
ONE PERSON STARTS:
SHARE A CHALLENGE
OTHER PERSON:
-LISTEN
-ASK “WHAT” QUESTIONS.
-FORWARD ACTION/BEING
WHAT’S IMPORTANT ABOUT
THIS?
WHAT’S THE REAL
CHALLENGE HERE?
WHAT ELSE?
WHAT DO YOU WANT?
WHAT’S ONE STEP YOU
COULD TAKE?
SWITCH
60. 1:1 COACHING CONVERSATIONS
What’s on your mind?
TOOL #1: Listening Levels 2/3
TOOL #2: Mirror/Paraphrase
TOOL #3: Ask What Questions
Get them into
Action or Being
Plan the
followup
Adapted from Coaches Training Institute
61. @heidihelfand
6 1
S U M M A R Y
3 TOOLS
• LISTENING LEVELS
• MIRRORING/PARAPHRASING
• “WHAT” QUESTIONS
The building blocks of coaching…
62. @heidihelfand
6 2
• How do you plan to apply what
you’ve learned today?
Thoughts, Puzzles, Takeaways?
63. H E I D I H E L FA N D
linkedin.com/in/heidihelfand
A PRACTICAL INTRODUCTION TO COACHING