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Defining the UK information worker
The CILIP/ARA Workforce Mapping Project
Dr Hazel Hall
McMaster Library Symposium
Hamilton, Canada, 15th
August 2017
http://hazelhall.org
Slides on SlideShare at
http://slideshare.net/hazelhall
@hazelh
Mirifici Logarithmorum Canonis
Descriptio (1614)
John Napier 1550-1617
CILIP/ARA Workforce Mapping Project
‘To enhance understanding of the nation’s
workforce in Library, Archives, Records,
Information Management, Knowledge
Management and related professional roles.’
‘To enhance understanding of the nation’s
workforce in Library, Archives, Records,
Information Management, Knowledge
Management and related professional roles.’
CILIP/ARA Workforce Mapping Project
https://www.cilip.org.uk/about/projects-reviews/workforce-mapping
The team
Hall Irving Ryan Raeside Dutton Chen
Centre for Social Informatics Employment Research Institute
The team
Hall Irving Ryan
Centre for Social Informatics
• LIS qualified
• LIS research track record
• Prior work on domain theme
• CILIP consultancy experience
• Publishing expertise
The team
Raeside Dutton Chen
• Track record of research on
labour force composition
and characteristics
• Experts in quantitative
methods
Employment Research Institute
1. Scale
2. Antecedents
3. Scope of information work
4. Levels of penetration
An ‘ambitious’ project
August 2014 to January 2015
•Scoping literature review
• Prior studies
• Methods
•Statistical analysis: UK Labour Force Survey
• Initial estimates workforce size
• Anticipated survey penetration levels
Project phase 1
February 2015 to October 2015
•February 2015
• Survey development/piloting and comms planning
•March-April 2015
• Data collection: (1) demographics; (2) qualifications
and professional memberships; (3) diversity
•May-October 2015
• Data preparation, analysis, and report writing
Project phase 2
9,103 usable survey responses
Main findings
86,376 information professionals
86,376 information professionals
21.6%
12.6%
86,376 information professionals
59.4% in libraries
England
Majority of workforce: 78.4%
• London: 22.6%
• South East: 19.4%
Higher proportion of staff in senior roles: 8%
• Wales: 7.5%
• Scotland: 7.3%
• Northern Ireland: 3%
Highly qualified workforce
57.2% hold professional qualifications
(53.6% hold professional memberships)
57.2% hold professional qualifications
(53.6% hold professional memberships)
Pay
•‘Well paid’: 50%+ paid above national average
salary (but highly qualified workforce, some long
service and low pay)
•No association between level of pay and care-
giving
•No association between level of pay and long-
term health issues
Higher earners
•Men
•Professionally qualified
•Members of professional bodies
•IM/KM/RM
•Commerce, business, higher
education, national libraries, & law
A workforce dominated by women
Wome
n
Men
But...
Age and ethnicity
•An ageing workforce
• 55.3% 45+
• UK workforce in general: 41.1%
•Low ethnic diversity
• 96.7% identified as ‘white’
• UK workforce in general: 87.5%
Impact
Launch event
•24th
November 2015
•London
•Media coverage
https://hazelhall.org/2015/12/02/who-is-the-typical-uk-information
http://www.thebookseller.com/news/report-highlights-lack-diversity-library-workers-31http://www.thebookseller.com/news/report-highlights-lack-diversity-library-workers-31
https://www.gov.uk/government/publications/libraries-deliver-ambiti
Impact: policy development at ‘national’ level
Public library
skills strategy
•March 2016
•DCMS commitment
•Direct reference to
project (section 6.8)
https://www.gov.uk/government/publications/libraries-taskforce-six-
https://www.cilip.org.uk/sites/default/files/media/document/2017/pub
Impact: inspiration for further research
http://dagda.shef.ac.uk/dispub/dissertations/2015-16/External/Sara
Impact: ‘internal’ policy development (CILIP)
It is really useful [to have] a
credible data source [that] we
can use in the development of
policy, position statements and
advocacy with stakeholders.
It is really useful [to have] a
credible data source [that] we
can use in the development of
policy, position statements and
advocacy with stakeholders.
We have used the
extrapolation for the
estimated size of the
workforce to inform
our Business Plan and
targets for growth over
the next few years.
We have used the
extrapolation for the
estimated size of the
workforce to inform
our Business Plan and
targets for growth over
the next few years.
https://www.cilip.org.uk/sites/default/files/documents/cilip_a
Impact: marketing general (CILIP)
[We have] incorporated elements of
the Workforce Mapping data into the
standard CILIP PowerPoint slide deck
that is used by the staff and
Presidential Team for talks.
[We have] incorporated elements of
the Workforce Mapping data into the
standard CILIP PowerPoint slide deck
that is used by the staff and
Presidential Team for talks.
https://www.slideshare.net/CILIP/data-insight-evidencebased-de
https://www.bruynzeel.co.uk/cilip-rare-books-and-special-
collections-group-conference-2016/
Impact: marketing membership (CILIP)
https://leonslibraryblog.com/category/cilip-membership/
[It] enabled us to develop the new
membership model and is being used as
a baseline for our sales and marketing
activities…The team [has] been looking
for trends in particular regions/sectors
and using this as a way of targeting
groups of professionals.
[It] enabled us to develop the new
membership model and is being used as
a baseline for our sales and marketing
activities…The team [has] been looking
for trends in particular regions/sectors
and using this as a way of targeting
groups of professionals.
Impact: marketing qualifications (CILIP)
We’ve started to use it to
assess the profile of
different regions to assess
where we should market
qualifications.
We’ve started to use it to
assess the profile of
different regions to assess
where we should market
qualifications.
Impact: skills (CILIP)
We will be using it as part of our
Workforce Development
Strategy… enabling the
development of provision to meet
the needs of the entire workforce.
We will be using it as part of our
Workforce Development
Strategy… enabling the
development of provision to meet
the needs of the entire workforce.
We’ve also been able to
use the outcomes to
inform our Public Library
Skills Strategy.
We’ve also been able to
use the outcomes to
inform our Public Library
Skills Strategy.
https://www.cilip.org.uk/research/topics/equalities/cilip-board-
presidential-team-declaration-equalities-diversity-inclusion
The Workforce
Mapping data also
lies at the heart of the
priorities set in the
CILIP Diversity and
Equalities Action
Plan.
The Workforce
Mapping data also
lies at the heart of the
priorities set in the
CILIP Diversity and
Equalities Action
Plan.
Impact: equality and diversity (CILIP)
https://www.cilip.org.uk/research/topics/equalities/cilip-
board-presidential-team-declaration-equalities-diversity-
inclusion
[T]he impact of the Workforce Mapping
project on our work and strategic direction
has been pretty fundamental. In the face of a
real paucity of evidence, we frequently have
recourse to it to guide our decisions. We are
now in the process of setting out a
Performance Management framework
through which we hope to build on this
dataset in future.
[T]he impact of the Workforce Mapping
project on our work and strategic direction
has been pretty fundamental. In the face of a
real paucity of evidence, we frequently have
recourse to it to guide our decisions. We are
now in the process of setting out a
Performance Management framework
through which we hope to build on this
dataset in future.
To conclude
Find out more
http://www.napier.ac.uk/~/media/worktribe/output-
364676/mapping-the-uk-information-workforce-in-the-
library-archives-records-information-management.pdf
Contact Hazel Hall
•@hazel
•http://hazelhall.org
•http://slideshare.net/hazelhall
•h.hall@napier.ac.uk
•+44 (0)131 455 2760
Defining the UK information worker
The CILIP/ARA Workforce Mapping Project
Dr Hazel Hall
McMaster Library Symposium
Hamilton, Canada, 15th
August 2017

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