Hannelore has over 6 years of experience in various roles including sales, buyer, executive assistant, business analyst, and personal assistant. She has a degree in culinary school and is fluent in English and Spanish. Her current role is as a Software Analyst at HITSS where she performs various tasks related to software license renewals, entitlements, and compliance.

1. HANNELORE GAXIOLA REINHOLD
Cel: 3315200870
Professional experience
Profile
Hannelore has a degree in culinary school. She has 6 years of experience in sales, buyer,
executive assistant, Business controls and process enhancements.
She has participated in 5 different projects with different roles during her career:
1 as sales agent
1 as buyer
1 as an executive assistant
1 as personal assistant to site manager
1 as Software Analyst
Career History
June 2013 - To date
HITSS
Software Analyst
May/2012 – June 2013
RANDSTAD
Executive Assistant
Aug/2009 – Dic/2009
Colegio Intercontiental de La Paz
Master Baker
Oct/2008-May/2012
MATERIALES ERMITA DE GUASAVE SA DE CV
Buyer, Sales, Management Assistant
Key Skills and Competencies
Ability to work by priorities and under pressure.
Dedication to client success: Dedicated to build strong, long-lasting client relationships.
Coordination and communication: Strong skills to generate add value in all efforts, ability to create
team working.
Project Domain: Sales and purchasing orders, management, implementation of new processes,
administrative support and invoice follow ups.
Innovative: passion for grand challenges, as well as everyday improvements.

2. Social: solid teamwork collaboration, excellent interpersonal skills, dedicated, pacient, punctual,
enthusiastic, proactive, and organized.
Organizational: Analytic, high level to handle problems and timing.
Technical: Computer skills; office package, ADMINPAQ, Lotus notes, ERP databases. Multi-
functional machine, IP phones.
Other Skills: business leadership skills, key sales and marketing skills, strong
leadership communication skills.
Assignment History
Human resources company: ‘HITSS (August 2013 to date)
HITSS specializes in solutions in the field of flexible work and HR services
Activities:
- RIT Team: Tracking and renewal of Maintenance and support for Software Licenses to
different account in US and Canada.
- Mailbox: This is a generic mail for RIT where it is receive quotes from vendors for
renewals, questions from accounts about their renewals and quotes for IBM products.
- GAM: This is a tool where a ticket is created for every renewal and its tracking.
- Entitlement Team: Filter for every new license and maintenance creation so this can be
registered correctly.
- Compliance Team: Supporting US accounts reconciling software alerts, so the accounts
are in compliance and audit risk free.
- KCO’s Team: Supporting Latin America, US and CA. This team is in charge to Audit
several processes from Acquisitions Team to Compliance Team.
Human resources company: ‘Randstad’ (May/2012 – to date)
Randstad specializes in solutions in the field of flexible work and HR services.
Activities:
- Management assistance, book and coordinate meetings, Coordinate Management
Agenda. Prepare Expense Reimbursements, Customer Services, Handle business needs
for Managers and non-Managers.
- Support in the implementation of the Business Continuity Plan (BCP) in 4 different IBM
areas.
- Active participation in the deployment of Backup plan for executive assistants.
- Handle correspondence, Executive Travel Management.
- Leader Responsible for running the 5’s Tool
Materiales Ermita de Guasave SA de CV (Oct/200 – May/2012)
This is a franchise construction materials
Activities:
- Buyer: responsible to get best price quotes.
- Checking and reviewing products: verify that products were the correct ones and were in
proper condition.
- As an outsourcing I was in charge of sending products to our clients as well as invoices.
- Management Assistant: payments, responsible of bank accounts, invoice process, income
and expense charge.
- Responsible for Branch.
Colegio Intercontinental de La Paz (Aug/2009 – Dic/2009)
Colegio Interconintental de La Paz is a cooking school.

3. Activities:
- Teaching people how to work under pressure in a heavy environment.
Key Courses and Training
Courses:
Control Management Quality – IBM August 2012
Customer: Quality of Service –IBM July 2012.
Security Plan for IBM campus GDL, aligned to BCP – February and July 2012 (Every six months)
Portuguese course in progress
Lean Bronze in progress
Education
Qualifications
Culinary School
Languages
English (Fluent)
Spanish (Native)