Edinger - Building employee commitment
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Building Employee Commitment During Turbulent Times Scott Edinger
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Edinger - Building employee commitment
- 1. Building Employee Commitment During Turbulent Times Scott Edinger Vice President of Sales Zenger Folkman January 28, 2010
- 2. What is Employee Commitment? Employee Commitment = Satisfaction Engagement Confidence + + With the the organization Would recommend to a friend Rarely think about quitting Willing to go the extra mile Confident this organization will be successful
- 4. Employee, Customer Satisfaction, Profit Connection Employee Satisfaction Store Profits Customer Satisfaction For every 5-point improvement in employee satisfaction, customer satisfaction goes up 1.3%, which in turn increases revenue growth .5%. Sears Study
- 5. What is the Impact of Employee Commitment? Employee Commitment Forest Products Company *Exposure Hours Average *Length of time employees are exposed to an unsafe working condition
- 6. Profitability by Employee Commitment Employee Commitment Results from a Mortgage Bank Mean *Net Profit Index *Net Profit Index shows the range in profitability with 0 being no profit
- 7. Turnover by Employee Commitment Employee Commitment Results from an Insurance Company Voluntary Turnover
- 8. Strong Relationship Between Employee Commitment and Bottom Line Results
- 11. The # 1 Factor is… The Effectiveness of Individual Leaders
- 12. Leadership Effectiveness vs. Employee Satisfaction/Commitment Employee Commitment Percentile Leadership Effectiveness Percentile Based on 7391 Leaders Poor Leaders Create Dissatisfaction Good Leaders Have an Adequate Impact Great Leaders Make a Great Difference
- 13. Leadership Effectiveness vs. Employee Commitment / Engagement Employee Commitment Percentile Leadership Effectiveness Percentile Results from a large US Bank
- 14. Leadership Effectiveness vs. Employee Commitment / Engagement Employee Commitment Percentile Leadership Effectiveness Percentile Results from 361 managers in Spain
- 15. Leadership Effectiveness vs. Employee Commitment / Engagement Employee Commitment Percentile Leadership Effectiveness Percentile Results from 727 managers in the UK
- 16. Leadership Effectiveness vs. Employee Commitment / Engagement Employee Commitment Percentile Leadership Effectiveness Percentile Results from the United Arab Emirates
- 17. Leadership Effectiveness vs. Employee Commitment / Engagement Employee Commitment Percentile Leadership Effectiveness Percentile Results from a Financial Services Company in India
- 23. Building Employee Commitment in Your Organization
- 28. Key 4—All Politics Are Local In order to change employee commitment, in addition to some broad organizational changes, there needs to be a focus at the grass roots – each work group. Crime is Down In the Nation Crime is Down In my Neighborhood
- 29. What Makes an Organization Successful? A Superior Execution B Avoiding Mistakes C Both are Critical
- 30. Key 5—Focus on Building Strengths as well as Fixing Weaknesses Number of Strengths Overall Organizational Effectiveness Percentile * Results from a Forest Products Company
Notas do Editor
- We will change these builds to first introduce the axis’, then populate the data 3 deciles at a time. I think the extra words on the right detract from the speaker and it will be better to have Joe simply talk about these things.
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