Driving JIRA Adoption Through Simple Configuration

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Intuit has evolved! We have deployed a world class Agile program that supports teams moving from 'doing' Agile to 'being' Agile. We'll share how Intuit drives adoption of JIRA and Agile to thousands of people with simple, flexible, and scalable configuration. Products covered: JIRA Software, JIRA Core

Tecnologia

DORIAN KERSCH • SCRUMMASTER • INTUIT • @DORIANKERSCH
Driving JIRA Adoption
through simple configuration

KEY AGILE PRACTICES
INTUIT AGILE
TAKEAWAYS
Agenda

Intuit Confidential and Proprietary4
”Deliver world-class agility through enterprise-wide adoption of Agile
principles”

Streamlined WorkflowsJIRA PlaybooksAgile Flight Crews Customer Benefit
Key Agile Practices

The Problem
• Inconsistent execution
• Task vs value ownership
• Mini waterfall bottlenecks
The specific team members needed to deliver a
story
Agile Flight Crews

Cross functional story team
Agile Flight Crews
Story Huddle
Checklist
All the people required
regardless of skillset.
Flight crew prepares story for
execution (Definition of
Ready, Tasks)
Ensuring consistent high
quality execution every story

The Problem
• Aligning tools with Intuit Agile
• 100s of individual configurations
• Unable to collect consistent
metrics
JIRA Playbooks
How Intuit scales JIRA configurations

One Base “Template”
JIRA Playbooks
Extend by business unit or team
structures
Avoid “one” offs
Define the company standard.
Keep it bare bones.
Its okay to have some variations.
Jira isn’t always the answer to the
problem. Work with the teams.
Preferred: Intuit Base Config
Screens
Fields
Workflows
Approved Option: Example
Business Unit A Config:
Intuit Base Config
Issue Type + “Sub-task”
Fields + “Country”
Workflow + “Verify”
Deprecated: All other configs
Required: Business Unit or Intuit Config
Permissions
Notifications
Issue types

Focus on customer benefit
• Understand the customer
problem and solve for it.
• Incremental delivery of value
• No easy way to validate
success
• Big bang releases
• Didn’t prioritize most valuable
customer features
The Problem

Business Value Field
Focus on Customer Benefit
Success Metric Field
Track at story, epic or initiative
level.
What does success look like?

The Problem
• Too many fields, too much overhead
• Focused on work not value
• Cross-team status was complicated
Simplified Workflow
• Simple workflows that get more
complex with automation

Create a basic
Streamlined Workflows
Limit Required up-front
Automate
Start simple. Learn from
customers. Expand through
automation and business
needs
Keep create screens simple.
Require via transitions as you
go through the flow.
Keep customers doing their
work and JIRA reflects their
work.

Allow FlexibilityKISS Automate
KISS, Flex, Automate
Do the simplest
possible thing
effectively.
But not chaos If it can be automated,
Automate it.

Thank you!
DORIAN KERSCH• SCRUMMASTER • INTUIT • @DORIANKERSCH

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Atlassian

The Forge platform contains some powerful primitives for binding functions to Atlassian events and webhooks emitted by third-party SaaS systems. Join Platform Services Engineer Tomek Sroka as he gets hands-on with Forge Product Triggers and Web Triggers to build a powerful integration with surprisingly little code. Attendees will walk away with a good understanding of the Forge dev loop and some tips and tricks for improving their own team’s workflows.

Take Action with Forge Triggers

Atlassian

Observability is a critical component of any Cloud development platform, and we have some exciting logging, monitoring, and debugging features planned for the Forge toolchain. In this lightning talk, Senior Developer James Hazelwood from Forge infrastructure team will give an overview of Forge logging and tunnelling features, explain how different environment types effect observability, and share some expert tips and tricks for detecting and troubleshooting issues in your Forge apps.

Observability and Troubleshooting in Forge

Atlassian

Security and trust have become increasingly important requirements for our customers in Cloud. We’re working to make it easier for you to build and maintain secure apps for Atlassian products. In this session, Engineering Team Lead Dugald Morrow and Principal Product Manager Joël Kalmanowicz will explain how security and trust have been baked into the Forge framework and the benefits the platform can offer you and your users. Learn how much less work it can be to build trusted apps customers will love on Forge by going deep on the safeguards we’re putting in place. Developers or attendees with some software security experience will get the most out of this session.

Trusted by Default: The Forge Security & Privacy Model

Atlassian

Creating apps with Forge and its UI frontend components is now easier than ever. Join Senior Designer Allard van Helbergen and Product Manager Josephine Lee as they walk through the story of designing Forge UI. What is a declarative UI and why did we choose this paradigm? What are all the considerations that go into defining the set of components to build apps with? And how do you make ‘creating apps’ simple? Walk away understanding the foundations of Forge, how all the different components work together, and where Forge UI is headed in the future.

Designing Forge UI: A Story of Designing an App UI System

Atlassian

After a day of learning about the exciting features of Forge, get ready for a peek under the hood to discover how it’s all implemented. Join Forge Architect Patrick Streule as he goes deep on topics such as Forge FaaS infrastructure, the internal workings of tenant isolation, and automatic authentication. Attendees will also get a glimpse of some features we’re looking at building into the future of Forge, such as a serverless data store for apps and more!

Forge: Under the Hood

Atlassian

How do you stay on top of your work when it is scattered across multiple Atlassian products? "If only there was a single place where I could see all my activity..." - sounds familiar? We are going to provide you an insight into what lead to the creation of a new Activity API. Following last year’s Atlas Camp announcement from our CTO Sri Viswanath, Atlassian is moving onto GraphQL - new Activity API is one the first pieces of the GraphQL Atlassian Platform and is the technology behind start.atlassian.com. Join Sergey Meshkov, Senior Developer, who will provide you a sneak peek of the new GraphQL Activity API as it will soon be available to our vendors.

Access to User Activities - Activity Platform APIs

Atlassian

Our designers work  3x quicker  with the Atlassian Vendor Sketch Plugin — and now we’re unleashing these superpowers to the Atlassian Ecosystem. If you mockup screens for code or marketing, we’ll help you drag and drop your way to an Atlaskit design in less than 10 minutes. And if you’re a designer, you’ll want to hear about our pixel-perfect component library and suite of seamless Sketch integrations. Join Atlassian’s resident Sketch aficionado, Huw Evans, to learn about:  Sketch Components: If it’s in Atlaskit, it’s now in Sketch. And introducing the Symbol Palette, the quickest way to find the right component for the job.  Product Templates: Spark inspiration by building your designs inside realistic screens from Jira & Confluence — or craft hero images for your Marketplace listing!  Color and Text Styles: Heard of N75? H400? If those mean nothing to you, we’ll run through how to make your users feel at home by using Atlassian colors & typography, right inside Sketch.  Data Suppliers: Say goodbye to Lorem Ipsum. Learn how to use Sketch Data Suppliers to generate realistic copy using live data from Jira, Confluence and Bitbucket. Bonus: How we used AI to create people who don’t exist! ‍♀️ It's All Open Source: How we made it really easy to customise the Atlassian Vendor Sketch Plugin for your team's needs.

Design Your Next App with the Atlassian Vendor Sketch Plugin

Atlassian

You’d never knowingly ship something to your customers that didn’t deliver value, would you? Would you still stand your ground if you were under pressure to get a team of developers working on something? You probably know that one of Atlassian’s most well-known values is “Don’t f*** the customer”, so learn what happened when a lean product team decided to tear up the roadmap because they were brave enough to admit they didn’t understand their customers well enough. Join Janel Blattler, as she shares how her team used research to unveil a new plan in just a few weeks. You’ll be able to practice some techniques and walk away with a bucket load of inspiration. Come along if you’d like to run research, but worry that you don’t have enough time or lack the skills to do so – you don’t need to be a researcher on your team. This session is for you if you’re looking for ways to drive customer empathy closer in the team, or you’d like to up your game and discover some new techniques for delivering lean research with actionable insights.

Tear Up Your Roadmap and Get Out of the Building

Atlassian

When it comes to designing apps and new features, we just can't get enough of metrics. In an age where we can collect data from almost anything, how can we cut through the noise and focus on the right metrics to measure the success and failures of the apps that we’re building? Join Atlassian Product Manager Josephine Lee as she delves through what exactly makes a good metric. Throughout the talk, we’ll walk through real Atlassian examples of good and bad metrics. By exploring a framework for measurement, we’ll cover detailed features that showcase how best to measure and choose the right set of success, supportive, and counter metrics. You'll walk away with tips and learnings from Atlassian’s approach to measuring success, and learn how to use data and metrics to inspire action in your apps.

Nailing Measurement: a Framework for Measuring Metrics that Matter

Atlassian

Color-blind people are using your apps. 1 in 12 men is color blind. And for women, this is 1 in 200. Building apps that work well for color blind people is not difficult. Some simple techniques help us with the design of our interface. And some tools help us see what color blind people see. In this talk, Maarten Arts of Avisi will look at common varieties of color blindness. We will look at apps through the eyes of a color-blind person. And we will discover what color-blind people struggle with. Regardless of whether you're a designer or developer, this talk will equip you with the skills and the tools you need to make sure that your app works for color-blind people.

Building Apps With Color Blind Users in Mind

Atlassian

The words we choose have the power to include or alienate our users. The reality is that for many, English is spoken as a second language. And unless you're going to localize your product for those major non-English speaking markets, you'll need to thoughtfully create content that is accessible to a larger audience. But how do we create products that maintain a sense of personality without isolating a wide audience of non-native speakers? Join Atlassian Content Designer, Roana Bilia, as she walks you through why thoughtful, inclusive content, is key to creating well-designed user experiences. You'll walk away with foundational principles for good UX copy when optimizing your product UI, a few quick wins that you as creators and developers can incorporate into your next products, as well as a set of mistakes to avoid that companies—including Atlassian—have made, which prioritized native speakers but isolated non-native speakers.

Creating Inclusive Experiences: Balancing Personality and Accessibility in UX...

Atlassian

We hear it all the time, and we get it. Diversity and inclusion are important! But isn't it an HR problem? HR may be able to help with diversity but inclusion or creating an inclusive environment is everyone's responsibility. So how do we create an inclusive environment that celebrates diversity and engages and supports everyone? Isabel Nyo will be sharing best practices and lessons she has learned along the way. She will also be sharing her experience as a minority, a female technical leader, in the technology industry.

Beyond Diversity: A Guide to Building Balanced Teams

Atlassian

In September 2018, K15t took its mission to go self-managed to the next-level when the entire company worked together to decide on the Next Big Thing™ to build for Atlassian users and present it at Summit in Las Vegas. In this session, Anshuman Dash, an intern turned software engineer, turned product manager, shares his journey of professional self-discovery. In under five months, he joins a freshly assembled, self-managed team in building a new Atlassian Marketplace app. Dash will give a quick intro to what it means for a team to be self-managed. Then, he'll share his observations and experiences on the team, as well as the best-practices, patterns, and processes K15t has discovered along the way. Whether you are a new team with a kick-ass product idea or a big company figuring out ways to scale, this talk will provide you with practical tips and ideas your team can try out!

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Atlassian

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1. DORIAN KERSCH • SCRUMMASTER • INTUIT • @DORIANKERSCH Driving JIRA Adoption through simple configuration

2. KEY AGILE PRACTICES INTUIT AGILE TAKEAWAYS Agenda

4. Intuit Confidential and Proprietary4 ”Deliver world-class agility through enterprise-wide adoption of Agile principles”

5. Key Agile Practices

6. Streamlined WorkflowsJIRA PlaybooksAgile Flight Crews Customer Benefit Key Agile Practices

7. The Problem • Inconsistent execution • Task vs value ownership • Mini waterfall bottlenecks The specific team members needed to deliver a story Agile Flight Crews

8. Cross functional story team Agile Flight Crews Story Huddle Checklist All the people required regardless of skillset. Flight crew prepares story for execution (Definition of Ready, Tasks) Ensuring consistent high quality execution every story

9. The Problem • Aligning tools with Intuit Agile • 100s of individual configurations • Unable to collect consistent metrics JIRA Playbooks How Intuit scales JIRA configurations

10. One Base “Template” JIRA Playbooks Extend by business unit or team structures Avoid “one” offs Define the company standard. Keep it bare bones. Its okay to have some variations. Jira isn’t always the answer to the problem. Work with the teams. Preferred: Intuit Base Config Screens Fields Workflows Approved Option: Example Business Unit A Config: Intuit Base Config Issue Type + “Sub-task” Fields + “Country” Workflow + “Verify” Deprecated: All other configs Required: Business Unit or Intuit Config Permissions Notifications Issue types

11. Focus on customer benefit • Understand the customer problem and solve for it. • Incremental delivery of value • No easy way to validate success • Big bang releases • Didn’t prioritize most valuable customer features The Problem

12. Business Value Field Focus on Customer Benefit Success Metric Field Track at story, epic or initiative level. What does success look like?

13. The Problem • Too many fields, too much overhead • Focused on work not value • Cross-team status was complicated Simplified Workflow • Simple workflows that get more complex with automation

14. Create a basic Streamlined Workflows Limit Required up-front Automate Start simple. Learn from customers. Expand through automation and business needs Keep create screens simple. Require via transitions as you go through the flow. Keep customers doing their work and JIRA reflects their work.

15. Takeaways

16. Allow FlexibilityKISS Automate KISS, Flex, Automate Do the simplest possible thing effectively. But not chaos If it can be automated, Automate it.

17. Thank you! DORIAN KERSCH• SCRUMMASTER • INTUIT • @DORIANKERSCH

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