Expert Panel Discusses: SharePoint Survey Fall 2011
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Expert Panel Discusses: SharePoint Survey Fall 2011
- 1. How are Business Using SharePoint? Panel discussion on survey results… Dave Coleman Susan Hanley SharePoint Consultant President MSFT SharePoint MVP Susan Hanley LLC SharePointEduTech Ltd. (UK) @susanhanley @DaveColeman146 Derek E. Weeks Sadalit Van Buren Sr. Director, Product Marketing Sr. Software Engineer OpenText Business Process Solutions MSFT Certified IT Professional @weekstweets BlueMetal Architects @sadalit BUSINESS PROCESS SOLUTIONS 1
- 2. Survey Results: How Are Businesses Using SharePoint? Survey – Fall 2011 BUSINESS PROCESS SOLUTIONS 2
- 3. This is our 3rd survey… August 2010 January 2011 Oct 2011 Download the previous semi- annual survey results at: http://bit.ly/SP_SurveyHistory BUSINESS PROCESS SOLUTIONS 3
- 4. 2100+ participants. Thank You. BUSINESS PROCESS SOLUTIONS 4
- 5. It’s Not the Stats that Count #SPSurvey BUSINESS PROCESS SOLUTIONS 5
- 6. Your primary role with SharePoint? Developer End User IT Pro SharePoint Other Analyst 18% 11% 37% 34% 10% BUSINESS PROCESS SOLUTIONS 6
- 7. Survey Demographics Industry Organization Size % Consumer Packaged Less than 100 19.8% Goods or Retail 100 to 499 19.3% Software Utilities 4% Energy 2% 500 to 999 10.1% Development 5% 11% Education 1,000 to 4999 20.9% 6% 5,000 to 9,999 8.7% Public Sector (state, local or Financial 10,000 or greater 21.2% federal Services / government) Banking 15% 8% Healthcare Region 10% APAC 9% Manufacturing (discrete or IT Services / Insurance process) Consulting 6% EMEA 11% 22% 24% Americas 67% BUSINESS PROCESS SOLUTIONS 7
- 8. Next Question: First Question: Versions BUSINESS PROCESS SOLUTIONS 8
- 9. Question Are you currently using or considering using SharePoint within your organization? BUSINESS PROCESS SOLUTIONS 9
- 10. What is primary platform? 81% 49% 43% 43% 43% Aug-10 Jan-11 Oct-11 8% SharePoint 2007 SharePoint 2010 BUSINESS PROCESS SOLUTIONS 10
- 11. SP2010 deployments outpace SP2007. #SPSurvey BUSINESS PROCESS SOLUTIONS 11
- 12. Next Question: Capability BUSINESS PROCESS SOLUTIONS 12
- 13. Question How are you currently using, or plan to use, your SharePoint investment? BUSINESS PROCESS SOLUTIONS 13
- 14. Using or plan to use SharePoint for? Platform for custom applications 46% Business intelligence / dashboards 48% Social, community, collaboration 53% Business process management 54% Workflow 67% Portal, communication & web content 78% management Enterprise content management 61% Content repository only 31% 0% 20% 40% 60% 80% BUSINESS PROCESS SOLUTIONS 14
- 15. Next Question: Challenges BUSINESS PROCESS SOLUTIONS 15
- 16. Question What do you believe is the most challenging issue with your SharePoint implementation? BUSINESS PROCESS SOLUTIONS 16
- 17. Most Challenging? Strategy 18% Adoption / Training 25% Governance 13% Integration / Customization 8% Dev Time 12% User Interface 9% 0% 5% 10% 15% 20% 25% BUSINESS PROCESS SOLUTIONS 17
- 18. #SPSurvey Why is end user adoption so challenging? BUSINESS PROCESS SOLUTIONS 18
- 19. #SPSurvey Do you need a business strategy? BUSINESS PROCESS SOLUTIONS 19
- 20. Next Question: Training BUSINESS PROCESS SOLUTIONS 20
- 21. Question Rate the end user satisfaction with your SharePoint training programs BUSINESS PROCESS SOLUTIONS 21
- 22. Training? 50% 45% 44% 40% 37% 35% 30% 25% 20% 15% 13% 10% 6% 5% 0% We don't have a training Not satisfied Content/Comfortable Very Satisfied program BUSINESS PROCESS SOLUTIONS 22
- 23. “We don’t have a 44% training program.” #SPSurvey BUSINESS PROCESS SOLUTIONS 23
- 24. Next Question: User Experience BUSINESS PROCESS SOLUTIONS 24
- 25. Question Which statement best represents your opinion of the SharePoint user application experience? BUSINESS PROCESS SOLUTIONS 25
- 26. The user application experience? Inadequate - no time/resources to Not Important improve 1% 5% Great - no improvement Inadequate/Need needed 3rd Party 15% 16% Somewhat Adequate - Requires In-house design 63% BUSINESS PROCESS SOLUTIONS 26
- 27. #SPSurvey Great User 15% Experience Somewhat Adequate 63% User Experience BUSINESS PROCESS SOLUTIONS 27
- 28. Next Question: Applications BUSINESS PROCESS SOLUTIONS 28
- 29. Question Which of the following types of add-on package or system are you using / planning to use with your SharePoint implementation? BUSINESS PROCESS SOLUTIONS 29
- 30. Add-on apps for SharePoint? Top 6 answers… Workflow/BPM 43% Search/Analytics 30% Back-up support 30% Data migration tools 26% Security and rights management 24% Archiving (long-term retention of… 18% 0% 10% 20% 30% 40% 50% BUSINESS PROCESS SOLUTIONS 30
- 31. #1 Workflow / BPM #T2 Search / Analytics #T2 Backup Support Move Find Save it. it. it. #SPSurvey BUSINESS PROCESS SOLUTIONS 31
- 32. Next Question: Cloud BUSINESS PROCESS SOLUTIONS 32
- 33. Question Do you have any plans that include SharePoint in the cloud? BUSINESS PROCESS SOLUTIONS 33
- 34. SharePoint in the Cloud 70% 65% 60% 50% 40% 30% 20% 15% 10% 7% 8% 5% 4% 0% No Plans Considering Already using Considering Already using Considering Office365 with Office365 with hosted hosted other Cloud SharePoint SharePoint SharePoint SharePoint solutions offering offering BUSINESS PROCESS SOLUTIONS 34
- 35. #SPSurvey 35% Considering or using Office 365 or hosted SharePoint BUSINESS PROCESS SOLUTIONS 35
- 36. Question Of the documents stored and managed within your SharePoint repository, what percentage are used or accessed as part of a broader mission-critical business process? BUSINESS PROCESS SOLUTIONS 37
- 37. Mission-Critical Documents in SharePoint? Aug-10 Jan-11 Sept-11 None = 11% 8% 14% 1-25% = 38% 33% 42% 25-50% = 24% 27% 22% 50-75% = 18% 23% 14% 75-100% = 9% 10% 9% BUSINESS PROCESS SOLUTIONS 38
- 38. 23% say over half the documents in SharePoint are mission critical #SPSurvey BUSINESS PROCESS SOLUTIONS 39
- 39. Strategic value of SharePoint content Need for SharePoint business strategy? #spc11 BUSINESS PROCESS SOLUTIONS 40
- 40. Next Question: Data Access BUSINESS PROCESS SOLUTIONS 41
- 41. Question How do you expose legacy or other application data to your SharePoint users? BUSINESS PROCESS SOLUTIONS 42
- 42. Exposing legacy or other applic data? Access data through a separate native legacy/application interface 18% SharePoint Data is integrated into a different system and pulled by users from that system 9% Some legacy data is accessed through SharePoint 34% Access all legacy and new data through a single, integrated user interface within… 7% External data is currently not available 28% Other 3% 0% 5% 10% 15% 20% 25% 30% 35% BUSINESS PROCESS SOLUTIONS 43
- 43. Access to all or some legacy data through SharePoint 35% #SPSurvey BUSINESS PROCESS SOLUTIONS 44
- 44. Next Question: Most Beneficial BUSINESS PROCESS SOLUTIONS 45
- 45. Question Which capability within SharePoint 2010 do you believe has been / will be the most beneficial? BUSINESS PROCESS SOLUTIONS 46
- 46. Most beneficial capability? Better support for standards 5% Enhanced scalability and storage 7% Improved content search and navigation across site collection boundaries 20% Improved business to IT collaboration with 9% SharePoint Designer 2010 and Visual Studio 2010 Improved workflow design and deployment 17% Simplify line-of-business application or proprietary 12% system integration New and improved application development experience 17% Enhanced social computing tools 13% 0.0% 10.0% 20.0% 30.0% BUSINESS PROCESS SOLUTIONS 47
- 47. #1 Content Search #T2 Workflow Design #T2 App Development Find Move Create it. it. it. #SPSurvey BUSINESS PROCESS SOLUTIONS 48
- 48. Next Question: Process Maturity BUSINESS PROCESS SOLUTIONS 49
- 49. Question Describe the level of business process maturity within your SharePoint environment. BUSINESS PROCESS SOLUTIONS 50
- 50. Business Process Maturity? 45% 42% 40% 37% 35% 30% 25% 20% 15% 12% 10% 5% 5% 5% 0% Initial Managed Defined Predictable Optimizing BUSINESS PROCESS SOLUTIONS 51
- 51. Departmental “No Code” Workflows 37% #SPSurvey BUSINESS PROCESS SOLUTIONS 52
- 52. Learn more about our esteemed panel… http://www.bluemetal.com/ http://web.sharepointedutech.com/ http://www.susanhanley.com/ @sadalit @DaveColeman146 @susanhanley BUSINESS PROCESS SOLUTIONS 56
- 53. Learn more about BPM / Workflow for SharePoint here…. http://bit.ly/SP_Banking http://bit.ly/SP_Weapon http://bit.ly/SP_LoanProcess BUSINESS PROCESS SOLUTIONS 57
- 54. #1 BPM / Workflow Solution for Microsoft Recognized BPM Market Leader 3100 Customers Globally BUSINESS PROCESS SOLUTIONS 58
- 55. Slides Available on SlideShare Now! http://slidesha.re/SP2011survey BUSINESS PROCESS SOLUTIONS 59
- 56. Thank You BUSINESS PROCESS SOLUTIONS 60
Notas do Editor
- Over 2000 people have participated in this survey to date
- State the Question: Introduce the question and have people look at their answer on the survey.
- State the Question: Introduce the question and have people look at their answer on the survey.
- State the Question: Introduce the question and have people look at their answer on the survey.
- State the Question: Introduce the question and have people look at their answer on the survey.
- State the Question: Introduce the question and have people look at their answer on the survey.
- State the Question: Introduce the question and have people look at their answer on the survey.
- State the Question: Introduce the question and have people look at their answer on the survey.
- Poll the audience, using a raising of hands, and input the live count into the slide using hand drawn numerals.
- State the Question: Introduce the question and have people look at their answer on the survey.
- State the Question: Introduce the question and have people look at their answer on the survey.
- State the Question: Introduce the question and have people look at their answer on the survey.
- State the Question: Introduce the question and have people look at their answer on the survey.
- Global 360 is a leader in Process and Document Management. In Gartner and Forrester terms,we fall in to the Business Process Management (BPM) space. In business terms, we work withour customers to transform manually intensive, paper-based business processes, eliminatinginefficiency and improving productivity. We are business, not technology focused whichmeans that we work to understand how people do work first and talk technology later.This presentation is intended to help our partners better understand and position Global 360 to their customers. It is not intended to be presented to the end customer, but more as a training and education tool to better understand Global 360, BPM in general and how we can build a business case for business process improvement. The presentation is broken in to five areas:Who is Global 360? This section covers the basics of Global 360 as a Process and Document Management provider, our focus on improving document and people-intensive processes, and how we uniquely address both structured and unstructured processes. It also provides several examples of processes, across industries, where Global 360 has proven success. What are our credentials in the BPM Market? This section outlines our “high and right” position in the BPM analyst quadrants, our deep and broad relationship with Microsoft and representation of our 2000 global customers. What is the difference between workflow and BPM? Many times we find that people are familiar with the concept of workflow — simply the flow of a piece of work — but not sure of the differences between workflow and business process management. This section explores aspects of BPM such as document capture, integration of information from multiple systems, task automation and end-to-end process visibility that work in conjunction with workflow as components of a full BPM suite. How do we approach our business process improvement efforts? Global 360 has a unique “Persona-based” approach to BPM. We emphasize how people use the tool vs. the tool itself. This section covers how each stakeholder in the BPM project will interface with the Global 360 product and provides an overview of our solution. How does Global 360 help to build the business case for process improvement? This section covers how we work with our clients to ensure that their BPM projects are a success. Our viewPoint Assessment methodology is something that Global 360 — and/or our partners — deliver to rapidly build a business case as well as user application prototypes. This ensures the buy-in of the “business” / executives as well as the end users and maps out our path to a successful project. How do you recognize a BPM opportunity? This section covers who to talk to and what to listen for to recognize a BPM opportunity.