EMEA PUG Challenge presentation in Dublin 2018: Future Technology Trends in Progress

1. FUTURE TECHNOLOGY TRENDS IN PROGRESS
Gabriel Lucaciu
Delivery Manager
YONDER
DUBLIN
2018

3. GOALS
Latest technology trends
Potential added value
How Progress keeps the pace

4. FIRST, LET US KNOW EACH OTHER
12 yrs+

5. MY COMPANY
EXPERIENCE SERVICES NEW INITIATIVES
MODERNISATIONS
APPLICATION MANAGEMENT
GO MOBILE & IOT
S
O
L
U
T
I
O
N
S
Agile
coaching https://tss-yonder.com/
&
Automation

6. Technology trends awareness
Hype Cycle for Emerging Technologies
Strategic trends for 2018 and forth
Trends in Progress…
More questions & (I hope) Answers
& Prize draw
Agenda

7. TECHNOLOGY TRENDS

8. ❑ Technology trend awareness:
o skill on being mindful of the technology that is lately becoming popular and is
accepted in the market or industry
o ability to recognize and understand the usefulness of any such technology for
the success of the business.
❑ Why is it important ?
o Enhancing your visibility to the customers
o Increasing opportunities with new ideas and new ventures
❑ How to improve this skill ?
o Join technology related forums and read technology related blogs
o Follow people on Twitter or other social media
o Attend seminars/webinars
TECHNOLOGY TREND AWARENESS

9. GARTNER HYPE CYCLE FOR EMERGING TECHNOLOGIES

10. TOP TRENDS FOR 2018

11. INTELLIGENT

12. ❑ Chatbot - a computer program or an artificial intelligence which conducts a conversation
via auditory or textual methods
❑ Many companies' chatbots run on messaging apps like Facebook Messenger (since 2016),
WeChat (since 2013), WhatsApp, LiveChat, Kik, Slack, Line, Telegram, or simply via SMS.
They are used for B2C customer service, sales and marketing.
ARTIFICIAL INTELLIGENCE - CHATBOTS

13. ARTIFICIAL INTELLIGENCE - CHATBOTS
Business Insider: 80% of businesses want
chatbots by 2020
Drift: The 2018 State of Chatbots Report

14. CHATBOTS & PROGRESS = NATIVECHAT
❑ March 13, 2018
o Progress Launches AI-Driven Chatbot, Progress NativeChat
o NativeChat is based on patent pending CognitiveFlow™ technology that can be trained
with goals, examples and data from existing backend systems, similar to the process for
training new customer service agents
o NativeChat is the first product to come out of Progress Labs, the innovation incubator
inside of Progress
❑ Progress NativeChat can:
o Support both transactional and FAQ-style interactions
o Understand natural conversations in 72 human languages, and comes with an optional
built-in Natural Language Processing engine powered by Facebook
o Be trained from existing FAQ pages and materials
o Adapt, learn and review chat history without developer support
o Easily integrate with any enterprise systems supporting REST APIs
o Integrate out-of-the-box with the Progress Kinvey serverless cloud application platform
o Integrate out-of-the-box with the Progress Sitefinity web content management platform
and the NativeScript native mobile application development technology

15. CHATBOTS & PROGRESS = NATIVECHAT
❑ July 24, 2018
o Progress Named 2018 Artificial Intelligence
Breakthrough Award Winner
o Progress NativeChat Platform Recognized as “Best
Chatbot Solution” in 2018 AI Breakthrough Awards
Program
❑ Success story:
o Dr. Shterev Hospital
o hospital in Bulgaria
o more than 500 daily calls
o reduced the call center’s workload by 30%
o improved customer satisfaction with 24/7
appointment services
all with a chatbot…

16. ❑ Business analytics (BA) - skills, technologies, practices for continuous iterative
exploration and investigation of past business performance to gain insight and drive
business planning.
❑ Types of analytics:
o Decision Analytics: supports human decisions with visual analytics that the user models to
reflect reasoning.
o Descriptive Analytics: gains insight from historical data with reporting, scorecards, clustering
etc.
o Predictive Analytics: employs predictive modelling using statistical and machine learning
techniques
o Prescriptive Analytics: recommends decisions using
optimization, simulation, etc.or B2C customer service,
sales and marketing.
ARTIFICIAL INTELLIGENCE - ANALYTICS

17. ARTIFICIAL INTELLIGENCE - ANALYTICS
Bloomberg Businessweek Research Services - The Current State of Business Analytics: Where Do We Go From Here?

18. ANALYTICS & PROGRESS = DATARPM
❑ March 29, 2017
o Progress Acquires DataRPM, The Best-of-Breed Machine Learning Company Focused on
Cognitive Predictive Maintenance
o The DataRPM platform automates predictive modeling, leveraging proprietary Meta
Learning capabilities to increase quality, accuracy and timeliness of equipment failure
predictions, leading to hundreds of millions of dollars in savings.
❑ DataRPM technologies can:
o detect random and unknown failures using a combination of unsupervised and semi-
supervised learning techniques, saving businesses hundreds of millions of dollars by
preventing failures of critical assets and maximizing quality and efficiency
o solves the huge data science talent crunch by teaching machines to automate data
science using a technique called Meta Learning, that learns from experience and
feedback, saving industrial companies from having to invest in large armies of data
scientists
o horizontally scale to monitor and track any number of industrial machines, addressing
the needs of even the most demanding use cases

19. ANALYTICS & PROGRESS = DATARPM
❑ July 26, 2017
o Frost & Sullivan honors Progress’ DataRPM with the 2017 Technology Leadership Award for
Cognitive Predictive Maintenance in Automotive Manufacturing
o Accompanying report identifies DataRPM as “the pioneer of predictive maintenance for
Industrial Internet of Things (IIoT) applications”
❑ How it works:

20. DIGITAL

21. GARTNER MAGIC QUADRANT
Magic Quadrant for Mobile App Development Platforms - Gartner
❑ Progress has been named a
“Visionary” by Gartner in
the 2018 Magic Quadrant for
Mobile App Development
Platforms (MADP), marking
its fifth consecutive inclusion
for the award-winning
mobility solutions.

22. ❑ Mobile backend as a service (MBaaS)
o Also known as "backend as a service" (BaaS), is a model for providing web app and mobile app
developers with a way to link their applications to backend cloud storage and APIs exposed by
back end applications while also providing features such as user management, push notifications,
and integration with social networking services.
o The consumer does not manage or control the underlying cloud infrastructure including
network, servers, operating systems, or storage, but has control over the deployed applications
and possibly application hosting environment
❑ Benefits of cloud computing:
o BaaS providers generate revenue from their
services in various ways, often using a freemium
model. Under this model, a client receives a
certain number of free active users or API calls
per month, and pays a fee for each user or call
over this limit.
MOBILE BACKEND AS A SERVICE

23. CLOUD DEVELOPMENT & PROGRESS = KINVEY
❑ June 28, 2017
o Progress Acquires Kinvey, the Leader in Backend as a Service (BaaS) Technology
o Kinvey is used by organizations across industries to build and deploy modern
applications including, Schneider Electric, VMware, Bell and Howell, and Thomas Jefferson
University and Jefferson Health.
❑ Kinvey empowers developers by decoupling and abstracting the server-side
infrastructure:
o Run in the cloud - Deploy on a serverless platform loved by developers with cloud
portability loved by architects
o Serverless Architecture - Deliver enhanced user experiences from enterprise and legacy
systems
o Secure, Data-Rich Apps - Enable secure, data-rich apps through no-code and low-code
enterprise system integration

24. CLOUD DEVELOPMENT & PROGRESS = KINVEY

25. ❑ AR
o is an interactive experience of a real-world environment whereby the objects that reside in the
real-world are "augmented" by computer-generated perceptual information, sometimes across
multiple sensory modalities, including:
o visual
o auditory
o haptic
o somatosensory
o olfactory
❑ AR types
o Marker Based Augmented Reality - uses a camera and some type of visual marker, such as a
QR/2D code, to produce a result only
o Markerless Augmented Reality - uses a GPS, digital compass, velocity meter, or accelerometer
which is embedded in the device to provide data based on your location
o Projection Based Augmented Reality - projecting artificial light/holograms onto real world
surfaces
o Superimposition Based Augmented Reality - either partially or fully replaces the original view
of an object with a newly augmented view of that same object. Eg: IKEA AR catalogue
AUGMENTED REALITY

26. ❑ AR SDKs
o Google’s ARCore - launched in early 2018, open source (Apache 2.0 license) augmented
reality SDK for bringing compelling AR experiences to Android devices (version 7.0 and
above). It employs three main capabilities: motion tracking, environmental understanding,
and light estimation
o Apple’s ARKit - iOS 11 introduces in 2017 a new framework that allows you to easily create
unparalleled augmented reality experiences for iPhone and iPad. ARKit combines device
motion tracking, camera scene capture, advanced scene processing, and display
conveniences to simplify the task of building an AR experience.
o The releases of AR SDKs from Apple (ARKit) and Google (ARCore) have presented an
opportunity for NativeScript to enable developers to create immersive cross-platform AR
experiences.
❑ NativeScript’s AR support is available through a nativescript-ar plugin. The plugin abstracts
the ARKit APIs into a set of easy-to-use APIs for common AR tasks. Eventually those same APIs
will also support Android’s ARCore, so that you can build cross-platform AR experiences from a
single codebase.
AR & PROGRESS = NATIVESCRIPT-AR PLUGIN

27. AUGMENTED REALITY & PROGRESS = NATIVESCRIPT-AR PLUGIN

28. MESH

29. ❑ BLOCKCHAIN
o Is a decentralized ledger of all transactions across a peer-to-peer network
o Using this technology, participants can confirm transactions without the need for a central
certifying authority
o Potential applications include fund transfers, settling trades, voting and many other uses
o Technically, it is a growing list of records, called blocks, which are linked using cryptography.
o Each block contains
o a cryptographic hash of the previous block
o a timestamp
o and transaction data (generally represented as a merkle tree root hash).
BLOCKCHAIN

30. ❑ BITCOIN (₿)
o is a cryptocurrency, a form of electronic cash. It is a decentralized digital currency that can be
sent from user-to-user on the peer-to-peer bitcoin network without the need for intermediaries.
o Transactions are verified by network nodes through cryptography and recorded in a blockchain
BLOCKCHAIN

31. BLOCKCHAIN
❑ HOW DOES BLOCKCHAIN WORK?

32. BLOCKCHAIN
❑ BENEFITS
Increased transparency
Faster transactions
Elimination of
intermediaries
Lower costs
❑ BARRIERS
Regulatory uncertainty
Complex technology
Collaboration challenges
Trust issues

33. ❑ Consensus Cloud removes complexity from blockchain adoption.
❑ This Progress platform helps organizations easily create and manage blockchain networks
that bring together disparate processes and information systems.
❑ Developers can quickly deliver new and innovative solutions that address even the most
challenging of collaboration scenarios.
o Create Business Consortiums
o Achieve Consensus
o Increase Visibility
o Reduce Operational Costs
o Rapidly Deliver Solutions
BLOCKCHAIN & PROGRESS = CONSENSUS
*Deloitte’s 2018 global blockchain survey

35. ● Cleverism.com
https://www.cleverism.com/skills-and-tools/technology-trend-awareness/
● Gartner Hype Cycle
https://www.gartner.com/en/research/methodologies/gartner-hype-cycle
https://www.smartinsights.com/managing-digital-marketing/managing-marketing-
technology/gartner-hype-cycle-2018-most-emerging-technologies-are-5-10-years-
away/
● Chatbots and mobile
https://medium.com/nativechat/how-chatbots-and-mobile-apps-play-together-
9c280b93987e
● DataRPM
https://www.progress.com/datarpm
● Progress Kinvey
https://www.progress.com/kinvey
RESOURCES

36. ANY QUESTIONS ?

37. Thank you.
DUBLIN
2018
CONTACT:
E gabriel.lucaciu@tss-yonder.com l M +40 743232464 l W www.tss-yonder.com
A 77, 21 Decembrie 1989 St., Building A, 1st floor | 400604 Cluj Napoca | Romania