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Service Strategy ,[object Object]
Strategy-Process ,[object Object],[object Object],[object Object]
People Involved in Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object]
Products & Tools Used ,[object Object],[object Object]
Service Design ,[object Object]
Service Design-Process ,[object Object],[object Object],[object Object],[object Object]
Service Design-Process ,[object Object],[object Object],[object Object]
People Involved in Design ,[object Object],[object Object],[object Object],[object Object],[object Object]
Products & Tools used ,[object Object],[object Object],[object Object],[object Object],[object Object]
IT Service Transition - Implementing the IT Services ,[object Object]
Service Transition-Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
People Involved in Service Transition ,[object Object],[object Object],[object Object],[object Object],[object Object]
Products & Tools Used ,[object Object],[object Object],[object Object],[object Object]
IT Service Operation – Managing the IT Services ,[object Object]
Service Operation-Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
People Involved in Operation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Products & Tools applied ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IT Continual Service Improvement – Measuring the IT Services ,[object Object]
IT Continual Service Improvement – Process ,[object Object],[object Object],[object Object],[object Object]
People Involved in Continuous Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object]
Products & Tools applied ,[object Object],[object Object]

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