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USES OF BIG DATA IN
RETAIL
What is Big Data?
■ Any voluminous amount
of structured, semi-
structured and
unstructured data that
has the potential to be
mined for information
■ Large/complex data sets
that traditional data
processing applications
cannot deal with
What is Big Data?
■ Often refers to the use of
■ Predictive analytics
■ User behavior analytics
■ Certain other advanced data analytics methods that
extract value from data
Big Data Overview
How is Retail Leveraging Big Data?
■ Changing how retailers approach customer
personalization and assortment planning
■ Identifying product attribute drivers
■ Collecting customer sentiment and social media data
■ Uncovering influential customers through social
media
■ Analyzing loyalty programs to identify profitable
customers
■ Creating store clusters based on customer data
How is Retail Leveraging Big Data?
■ Recommendation Engines
■ Based on a customer’s purchase history, what is he/she
likely to purchase next?
■ Customer 360
■ Customers expect companies to
■ Anticipate their needs
■ Have the products wanted on-hand
■ Communicate in real time (via social media)
■ Adapt to their needs as they change
How is Retail Leveraging Big Data?
■ Path to Purchase
■ Analyzing a purchase or the path to
purchase
■ Price Optimization
■ The right price on a product can
mean the difference between
making a sale and losing a
customer
■ Fraud Detection
■ The use of predictive capabilities to
create a baseline sales forecast at
the Stock Keeping Unit (SKU) level
■ If a product deviates noticeably
outside of that range, it could
indicate some fishy business
Future of Retail Using Big Data
■ Big Data and IoT
■ Stores will be enabled with
sensors that detect a nearby
shopper with the app on their
phone or tablet
■ The app will deliver timely
incentives and offers to help
■ Turn over more products
■ Introduce shoppers to new
products that they were not
aware of
Future of Retail Using Big Data
■ Big Data and social media
■ With better data analytics,
retailers can filter out all of
the useless noise and zero in
on real data which applies to
what they need to know
■ Their customers
■ Public perception of their
brands
■ How people respond to their
products
Future of Retail Using Big Data
■ Big Data and pricing
■ Big Data can also be used to
establish better pricing models
like
■ Would customers pay more if the
product included X feature?
■ Would the product sell more if
the price was $1 less?
Future of Retail Using Big Data
■ Big Data and supply chain
■ Determine the region where a
new product is going to be the
most/least popular and the
best route to get more stock
delivered there
Future of Retail Using Big Data
■ Big Data and store designs
■ Big Data can help with
■ Product placement
■ Display colors and styles
■ Floor plans
■ Arrangements of cash registers
■ Staffing and scheduling
■ Some stores have improved
revenue significantly by making
minor adjustments to the
layout of their retail stores
More Information
■ If you have an idea or want to innovate, contact us on:
www.extentia.com/contact-us
■ Write to inquiries(at)extentia.com or
call +91 20 6728 5200 (India)/+1-408-627-4094
(United States)
How Big Data can be used in the retail industry?

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How Big Data can be used in the retail industry?

  • 1. USES OF BIG DATA IN RETAIL
  • 2. What is Big Data? ■ Any voluminous amount of structured, semi- structured and unstructured data that has the potential to be mined for information ■ Large/complex data sets that traditional data processing applications cannot deal with
  • 3. What is Big Data? ■ Often refers to the use of ■ Predictive analytics ■ User behavior analytics ■ Certain other advanced data analytics methods that extract value from data
  • 5. How is Retail Leveraging Big Data? ■ Changing how retailers approach customer personalization and assortment planning ■ Identifying product attribute drivers ■ Collecting customer sentiment and social media data ■ Uncovering influential customers through social media ■ Analyzing loyalty programs to identify profitable customers ■ Creating store clusters based on customer data
  • 6. How is Retail Leveraging Big Data? ■ Recommendation Engines ■ Based on a customer’s purchase history, what is he/she likely to purchase next? ■ Customer 360 ■ Customers expect companies to ■ Anticipate their needs ■ Have the products wanted on-hand ■ Communicate in real time (via social media) ■ Adapt to their needs as they change
  • 7. How is Retail Leveraging Big Data? ■ Path to Purchase ■ Analyzing a purchase or the path to purchase ■ Price Optimization ■ The right price on a product can mean the difference between making a sale and losing a customer ■ Fraud Detection ■ The use of predictive capabilities to create a baseline sales forecast at the Stock Keeping Unit (SKU) level ■ If a product deviates noticeably outside of that range, it could indicate some fishy business
  • 8. Future of Retail Using Big Data ■ Big Data and IoT ■ Stores will be enabled with sensors that detect a nearby shopper with the app on their phone or tablet ■ The app will deliver timely incentives and offers to help ■ Turn over more products ■ Introduce shoppers to new products that they were not aware of
  • 9. Future of Retail Using Big Data ■ Big Data and social media ■ With better data analytics, retailers can filter out all of the useless noise and zero in on real data which applies to what they need to know ■ Their customers ■ Public perception of their brands ■ How people respond to their products
  • 10. Future of Retail Using Big Data ■ Big Data and pricing ■ Big Data can also be used to establish better pricing models like ■ Would customers pay more if the product included X feature? ■ Would the product sell more if the price was $1 less?
  • 11. Future of Retail Using Big Data ■ Big Data and supply chain ■ Determine the region where a new product is going to be the most/least popular and the best route to get more stock delivered there
  • 12. Future of Retail Using Big Data ■ Big Data and store designs ■ Big Data can help with ■ Product placement ■ Display colors and styles ■ Floor plans ■ Arrangements of cash registers ■ Staffing and scheduling ■ Some stores have improved revenue significantly by making minor adjustments to the layout of their retail stores
  • 13. More Information ■ If you have an idea or want to innovate, contact us on: www.extentia.com/contact-us ■ Write to inquiries(at)extentia.com or call +91 20 6728 5200 (India)/+1-408-627-4094 (United States)