Personal Information
Organização/Local de trabalho
Canterbury & West Coast, New Zealand, Canterbury New Zealand
Cargo
CRM, Mobile, E-Commerce, Digital Transformation, Solution Architect, Software Executive, Analyst, Speaker
Setor
Technology / Software / Internet
Sobre
I am an executive, entrepreneur, and consultant with over 20 years proven track record of leadership experience in the software industry, business, and IT consulting. Being an experienced CRM practitioner with a unique combination of development, quality management, and consulting, which effectively translates business needs into technology solutions I bring added value to organisations.
My achievements over the years include, but are not limited to, building the CIBER CRM consulting practice for Australia and New Zealand from scratch and making it a profitable division yearly, leading the development of the Epikonic solution, a mobile-social marketing platform based on a collaboration e...
Marcadores
social media
mobile marketing
mobile
social crm
crm
customer service
customer experience
customer relationship management
roadmap
methodology
mobile coupon
social mobile collaboration
social coupon
mobile card wallet
loyalty
collaboration
social media optimization
smms
scrm
Ver mais
Apresentações
(11)Gostaram
(22)The Digital Universe - New Zealand
Roy Morgan Research
•
Há 11 anos
Social Intelligence Drives Social CRM
LaSandra Brill
•
Há 11 anos
CRMIdol 2012 - Coaching: Telling Compelling Social Business Stories
Kelly Craft
•
Há 11 anos
[Report] The Social Media ROI Cookbook, by Susan Etlinger
Altimeter, a Prophet Company
•
Há 11 anos
Go WithThe Customer Flow
Mark Tamis
•
Há 12 anos
R by example: mining Twitter for consumer attitudes towards airlines
Jeffrey Breen
•
Há 12 anos
Tomorrow's Intelligent Store
Cognizant
•
Há 12 anos
What Customer Relationship Management entails in the 21st Century
Sameer Patel
•
Há 12 anos
2012 Edelman Trust Barometer: Global Deck
Edelman
•
Há 12 anos
Social Timing Insights
Argyle Social
•
Há 12 anos
Social CRM
Custemotion Unternehmensberatung UG (haftungsbeschränkt)
•
Há 12 anos
Social media around the world 2011
Steven Van Belleghem
•
Há 12 anos
Social CRM is about the Social Customer, not just Social Media
Mark Tamis
•
Há 12 anos
Above The Funnel: Integrating Social and CRM
Our Social Times
•
Há 12 anos
Fronteer Strategy - Co-creation's 5 Guiding Principles
Fronteer Strategy
•
Há 12 anos
Social CRM
Sageukofficial
•
Há 12 anos
Unlocking Social CRM for your Organisation (Keynote)
Joakim Nilsson
•
Há 12 anos
Putting the Relationship back in Customer Relationship Management
Sameer Patel
•
Há 12 anos
Three reasons you will do social crm
Esteban Kolsky
•
Há 12 anos
The Future of Social CRM
Mark Tamis
•
Há 12 anos
Social CRM: Managing online relationships
Heidi Miller
•
Há 13 anos
Minimum Viable Product
Eric Ries
•
Há 14 anos
Personal Information
Organização/Local de trabalho
Canterbury & West Coast, New Zealand, Canterbury New Zealand
Cargo
CRM, Mobile, E-Commerce, Digital Transformation, Solution Architect, Software Executive, Analyst, Speaker
Setor
Technology / Software / Internet
Sobre
I am an executive, entrepreneur, and consultant with over 20 years proven track record of leadership experience in the software industry, business, and IT consulting. Being an experienced CRM practitioner with a unique combination of development, quality management, and consulting, which effectively translates business needs into technology solutions I bring added value to organisations.
My achievements over the years include, but are not limited to, building the CIBER CRM consulting practice for Australia and New Zealand from scratch and making it a profitable division yearly, leading the development of the Epikonic solution, a mobile-social marketing platform based on a collaboration e...
Marcadores
social media
mobile marketing
mobile
social crm
crm
customer service
customer experience
customer relationship management
roadmap
methodology
mobile coupon
social mobile collaboration
social coupon
mobile card wallet
loyalty
collaboration
social media optimization
smms
scrm
Ver mais