Empired Convergence 2017 - The Modern Digital Workplace

1. UNLEASH YOUR DIGITAL ENTERPRISE
Your modern digital workplace

2. ENGAGED
Customer engagement,
acquisition, retention
EMPOWERED
Improved business
operations, productivity
& efficiency
ENABLED
Smart, modern,
secure and nimble
business
Your modern digital workplace

3. Engagement, Empowerment, Experience

4. “Engaged employees work with passion and feel a profound connection to
their company. They drive innovation and move the organization forward.”
“Not engaged employees (we use “unengaged” on our map) are
essentially checked out. They’re sleepwalking through their workday
putting time — but not energy or passion — into their work.”
“Actively disengaged employees aren’t just unhappy at work; they’re busy
acting out their unhappiness. Every day, these workers undermine what
their engaged coworkers accomplish.”
Your modern digital workplace
Gallup / Harvard Business Review, 2013
ENGAGEMENT

5. Gallup / Harvard Business Review, 2013
Your modern digital workplace
ENGAGEMENT

6. © thesocialworkplace.com
Fully engaged Engaged Somewhat disengaged Fully disengaged
Your modern digital workplace

7. Your modern digital workplace
"I’m heard“
"I’m effective"
"I'm included“
"I'm valued"
“I’m growing”
EMPOWERMENT

8. Your modern digital workplace
A set of perceptions that employees have about their experiences at work
in response to their interactions with the organization.

9. Your modern digital workplace

10. Your modern digital workplace
1. Still trying to understand which way to go
2. Got a plan, made a start
3. Pretty much there – feeling good
A quick poll: where are you on your digital workplace journey?

11. Your modern digital workplace
“A business strategy for promoting employee effectiveness and
engagement, using a more consumer-like digital environment”
Gartner

12. Your modern digital workplace
© Gartner
Gartner Hype Cycle
Trends
2017

13. Your modern digital workplace

14. Your modern digital workplace
© Real Story Group

15. Your modern digital workplace
o What’s my leave balance?
o When does this client’s contract end?
o Book me a meeting for 1pm
o How much did this client spend with us last year?
o What are the flights to Sydney tomorrow?
Productivity:
Virtual
Assistants
I’MEFFECTIVE

16. I’MGROWING
Your modern digital workplace
Learning:
Microsoft
Stream

17. I’MEFFECTIVE
Your modern digital workplace
Social:
ENTERPRISE
SOCIAL
GRAPH

18. I’MINCLUDED
Your modern digital workplace
Social Networking &
Collaboration Platform
Microsoft
Teams

19. Your modern digital workplace
Content & Social
Collaboration
Empired’s
Snap

20. I’MEFFECTIVE
Your modern digital workplace
Analytics:
Delve Analytics

21. I’MEFFECTIVE
Your modern digital workplace
Analytics:
Delve Analytics

22. I’MEFFECTIVE
Your modern digital workplace
Analytics:
Delve Analytics

23. Your modern digital workplace
Analytics:
Workplace
Analytics

24. Your modern digital workplace
Analytics:
Workplace
Analytics

25. Your modern digital workplace
Analytics:
Workplace
Analytics

26. How do we get to
a great modern digital workplace?

27. Your modern digital workplace
© Gartner

28. Creating the business case

29. Your modern digital workplace
Eight Steps to Business Case Development for the Digital Workplace
© Gartner

30. Your modern digital workplace
Summary:
• Employee Experience is critically important
• A modern digital workplace is an essential part of EX
• Identify your business objectives
• Design the experience
• Identify what you’ve got, what you need
• Prove the value