Dylan Chipp

4 Seguidores

Working in partnership with landlords, contractors/DLOs and service providers to use continuous resident market research and insight for: 1. Generating customer-led service improvement 2. Reducing and learning from complaints 3. Improving the cost base via outsourcing research STAR, tenant satisfaction trackers, customer profiling and consultation via high quality telephone, postal and online surveys and reporting. Investor in start-ups and established businesses. 14 years in housing and business development as a Finance Director, Consultancy and Speaker. Permanent and interim executive and non-executive director positions at three housing associations since 2004. Specialties: B...

voluntas tenant satisfaction social housing dash24 housing social housing; generate y; repairs; customer insi performance management repairs vfm dlo contractors housing associations business planning real-time

Ver mais

Atividades
Sobre

Dylan Chipp

Apresentações

Voluntas Housing Value For Money

The Economy

DLOs and related matters

Voluntas 3rd customer conference 20th october 2011

UK Housing power players by dash24

Gostaram

Org Physics - Explained (BetaCodex11)

Creative, Digital & Design Business Briefing — October 2015

Types of Research

The LinkedIn Guide to the Perfect #WorkSelfie

How to influence influencers: 10 tips by top #PR thinkers

How to Plan and Design your Social Business Culture?

I have an idea!

Wrangle the tech!

Increase Customer Engagement Through Transparency - Forrester Research

Customer Experience Principles V2

Zero budget marketing

What is Your Superpower?

Guest Blogging for Business

The Growth Marketing User Guide (10 case studies)

Content Strategy: Content is King!

A Content Strategy Roadmap

Web Content Strategy - How to Plan for, Create and Publish Online Content for Maximum ROI