Information Literacy  and  Reference Services Fall 2011 Dr. Diane Nahl University of Hawaii Library and Information Scienc...
Global Challenge of IL <ul><li>Whatever else you bring to the 21st century workplace, however great your technical skills ...
National IL Initiatives <ul><li>ALA Information Literacy Task Force [1989] </li></ul><ul><li>National Forum on Information...
National Higher Education  IL Initiatives <ul><li>Institute for Information Literacy Immersion  [1996] </li></ul><ul><li>A...
National K-12 IL Initiatives <ul><li>ALA, AASL,  Information Power  [2002, 2nd edition] </li></ul><ul><li>ALA, AASL,  Stan...
International IL Initiatives  <ul><li>IFLA International Federation of Library Associations, Information Literacy Section ...
IL Mandates  Lifelong Learning Skills <ul><li>External academic accrediting bodies [WASC for Hawaii schools & colleges] </...
WASC Accreditation Standards <ul><li>Western Association of Schools and Colleges (WASC) Standard 2 states: </li></ul><ul><...
General Education Hallmarks <ul><li>UH Manoa - approved in 2002; other campuses are adopting this Hallmark:  </li></ul><ul...
ACCJC Accreditation Standards <ul><li>The Accrediting Commission for Community and Junior Colleges (ACCJC) Standard II.3.A...
ACCJC Standards (cont.) <ul><li>ACCJC Standard II.C.1.b (Library and Learning Support Services) states: </li></ul><ul><li>...
UH Libraries  Information Literacy Committee <ul><li>Instruction librarians from each UH campus </li></ul><ul><li>  </li><...
Importance of IL in an Academic Reference Librarian’s Job <ul><li>Integral to academic reference work  </li></ul><ul><ul><...
Typical Position Description <ul><li>Title :  Reference/Instruction Librarian </li></ul><ul><li>Description : Provides qua...
KapCC 2010 PD <ul><li>Instructor or Assistant Professor, CC (Learning Resources Librarian) Duties and Responsibilities: </...
UH LIS IL Courses <ul><li>LIS 100 Libraries, Technology and Scholarship </li></ul><ul><li>LIS 665 Teaching Information Tec...
Information Literacy at UH <ul><li>Instructional Services  http://library.manoa.hawaii.edu/services/instruction/instructio...
LILO  L earning  I nformation  L iteracy  O nline <ul><li>Created for ENG 100 undergraduate students in the University of ...
LILO <ul><li>An interactive, Web-based productivity tutorial that engages students in thinking critically about a research...
LILO <ul><li>Teaches skills in information competency—a learning outcome of the ACCJC General Education requirements. </li...
Student Feedback <ul><li>Students in Leeward CC instructor Donna Matsumoto ’s writing classes said: “LILO improved my rese...
Student Feedback (cont.) <ul><li>“ The most useful aspect of LILO is the way everything is broken down into steps… often w...
Student Feedback (cont.) <ul><li>“ I found the research part the most useful and having to actually look up a source and p...
Information Literacy is the ability to: <ul><li>Recognize an Information Need </li></ul><ul><li>Access Information </li></...
The Ability to  Recognize an Information Need  <ul><li>Realizing that a problem can be solved by obtaining new information...
The Ability to  Access Information <ul><li>Using a variety of sources & formats </li></ul><ul><li>Applying correct concept...
The Ability to  Evaluate Information <ul><li>Applying  critical thinking  criteria to found material </li></ul><ul><li>Jud...
The Ability to  Synthesize Information <ul><li>Identifying, separating and eliminating inadequate, out-dated, invalid or i...
The Ability to  Ethically Use Information <ul><li>Understanding the ethical, legal and socio-economic issues surrounding i...
Information Literacy Models <ul><li>Information Search Process Model  [p. 46 Handouts] </li></ul><ul><li>Big Six Informati...
Information Search Process Nahl LIS 601 2011 Carol Kuhlthau,  Seeking Meaning , 2004, p. 82. STAGES AFFECTIVE Feelings COG...
Information Searching Competence Matrix Nahl LIS 601 2011 Diane Nahl, 1987; 1990, 1993 SKILL LEVEL AFFECTIVE  Domain of Fe...
Thinking Like a Novice Searcher <ul><li>I  chose  to look up women’s health first because I  felt  it was an issue I am  i...
Thinking Like an Expert Searcher <ul><li>Query : Find out about national groups and ethnic conflicts in the Third World an...
Thinking like a professional searcher: <ul><li>So I selected as a  first alternative   the free text terms  “third*” and “...
<ul><li>Then I selected this  “national groups” as a descriptor. I  thought   they are groups in any case. In free text th...
Due Next Week & Beyond <ul><li>Guest speaker Lori Bell on My Info Quest SNS reference project </li></ul><ul><li>Chapters 1...
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601 Session 14-Information Literacy

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Intro. to reference and Information Services
Fall 2011
Dr. Diane Nahl
University of Hawaii
Library and Information Science Program

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601 Session 14-Information Literacy

  1. 1. Information Literacy and Reference Services Fall 2011 Dr. Diane Nahl University of Hawaii Library and Information Science Program
  2. 2. Global Challenge of IL <ul><li>Whatever else you bring to the 21st century workplace, however great your technical skills and however attractive your attitude and however deep your commitment to excellence, the bottom line is that to be successful, you need to acquire a high level of information literacy . What we need…are people who know how to absorb and analyze and integrate and create and effectively convey information and who know how to use information to bring real value to everything they undertake. </li></ul><ul><li>Anthony Comper, President, Bank of Montreal,1999 </li></ul>Nahl LIS 601 2011
  3. 3. National IL Initiatives <ul><li>ALA Information Literacy Task Force [1989] </li></ul><ul><li>National Forum on Information Literacy (NFIL) [1990] </li></ul><ul><li>National Research Council, Mandate for Information Technology Literacy [1997] </li></ul>Nahl LIS 601 2011
  4. 4. National Higher Education IL Initiatives <ul><li>Institute for Information Literacy Immersion [1996] </li></ul><ul><li>ALA, ACRL, Information Literacy Competency Standards for Higher Education [2000, 3rd edition] http://www.ala.org/ala/mgrps/divs/acrl/standards/informationliteracycompetency.cfm </li></ul>Nahl LIS 601 2011
  5. 5. National K-12 IL Initiatives <ul><li>ALA, AASL, Information Power [2002, 2nd edition] </li></ul><ul><li>ALA, AASL, Standards for the 21st-Century Learner [2007] </li></ul><ul><ul><li>http://www.ala.org/ala/mgrps/divs/aasl/guidelinesandstandards/learningstandards/standards.cfm </li></ul></ul>Nahl LIS 601 2011
  6. 6. International IL Initiatives <ul><li>IFLA International Federation of Library Associations, Information Literacy Section http://www.ifla.org/en/information-literacy </li></ul><ul><li>SCONUL (UK) The Seven Pillars of Information Literacy http://www.sconul.ac.uk/groups/information_literacy/seven_pillars.html </li></ul>Nahl LIS 601 2011
  7. 7. IL Mandates Lifelong Learning Skills <ul><li>External academic accrediting bodies [WASC for Hawaii schools & colleges] </li></ul><ul><li>University Strategic Plan </li></ul><ul><li>General Education Reforms </li></ul><ul><li>UH Information Literacy Hallmark </li></ul><ul><li>UH Systemwide UH Libraries IL Committee (UHLILC) </li></ul>Nahl LIS 601 2011
  8. 8. WASC Accreditation Standards <ul><li>Western Association of Schools and Colleges (WASC) Standard 2 states: </li></ul><ul><li>Baccalaureate programs engage students in an integrated course of study… to prepare them for work, citizenship, and a fulfilling life . These programs also ensure the development of core learning abilities and competencies including … Information literacy … </li></ul><ul><li>WASC 2001 Accreditation Handbook, Standard 2 (Achieving Educational Objectives Through Core Functions): Criteria for Review. </li></ul>Nahl LIS 601 2011
  9. 9. General Education Hallmarks <ul><li>UH Manoa - approved in 2002; other campuses are adopting this Hallmark: </li></ul><ul><li>To satisfy the Written Communication requirement, a course will [among other things]... help students develop information literacy by teaching search strategies, critical evaluation of information and sources, and effective selection of information for specific purposes and audiences; teach appropriate ways to incorporate such information, acknowledge sources and provide citations. </li></ul><ul><li>UH Manoa GE Foundations Requirement. </li></ul>Nahl LIS 601 2011
  10. 10. ACCJC Accreditation Standards <ul><li>The Accrediting Commission for Community and Junior Colleges (ACCJC) Standard II.3.A (Instruction: General Education) states: General education has comprehensive learning outcomes for the students who complete it... including ... a capability to be a productive individual and life long learner: skills include oral and written communication, information competency , computer literacy, scientific and quantitative reasoning, critical analysis/logical thinking, and the ability to acquire knowledge through a variety of means. </li></ul><ul><li>ACCJC Accrediting Commission Standards, 2002 , Standard IIA (Student Learning Programs and Services: Instructional Programs). </li></ul>Nahl LIS 601 2011
  11. 11. ACCJC Standards (cont.) <ul><li>ACCJC Standard II.C.1.b (Library and Learning Support Services) states: </li></ul><ul><li>The institution provides ongoing instruction for users of library and other learning support services so that students are able to develop skills in information competency . </li></ul>Nahl LIS 601 2011
  12. 12. UH Libraries Information Literacy Committee <ul><li>Instruction librarians from each UH campus </li></ul><ul><li>  </li></ul><ul><li>Formed in 2003 to address system-wide campus and library IL goals and objectives </li></ul><ul><li>  </li></ul><ul><li>Provides a forum for discussion, resource sharing, and the production of instructional online research and assessment tools for the entire system </li></ul>Nahl LIS 601 2011
  13. 13. Importance of IL in an Academic Reference Librarian’s Job <ul><li>Integral to academic reference work </li></ul><ul><ul><li>Formal & informal instruction </li></ul></ul><ul><ul><li>Staff, student & faculty instruction </li></ul></ul><ul><li>Listed in nearly every job description as integral to the position </li></ul><ul><li>Wanted : applicants with experience designing lessons, instructing, and assessing student learning (SLOs) </li></ul>Nahl LIS 601 2011
  14. 14. Typical Position Description <ul><li>Title : Reference/Instruction Librarian </li></ul><ul><li>Description : Provides quality reference and research services in person and online; including serving as second tier referral for advanced reference assistance. Participates with instruction team to create and deliver instruction sessions for faculty and students which incorporate the use of active learning strategies, both in person and online . Works closely with other Information Services and Information Literacy librarians to plan, develop, maintain, and assess innovative instructional and outreach programs . … </li></ul><ul><li>Preferred : Experience providing library instruction and reference services; Knowledge of information literacy theory and practice , various teaching methodologies and learning styles ; Experience with emerging computer technologies and their applications in academic libraries such as Web 2.0 applications; Creativity and experience designing instructional/informational materials , both in print and online; … </li></ul><ul><li>University of Texas, Arlington, (abridged) January 2010 </li></ul>Nahl LIS 601 2011
  15. 15. KapCC 2010 PD <ul><li>Instructor or Assistant Professor, CC (Learning Resources Librarian) Duties and Responsibilities: </li></ul><ul><li>Assumes the leadership role in the direction and coordination of the Library and Learning Resources (LLR) Instruction program ; </li></ul><ul><li>Collaborates with KCC instructional faculty to provide individual and class instruction in the use of print and electronic resources. </li></ul><ul><li>Provides general reference and information services as part of the Reference Team; </li></ul><ul><li>Creates print and online instructional guides and tutorials to facilitate access to Library collections . </li></ul><ul><li>Assumes a leadership role in the direction and coordination of the Library ’s Collection Development program, including policy review, revision, and implementation; </li></ul><ul><li>Selects and prioritizes materials in various formats for addition to the Library Collection in accordance with the Library Collection Development Policy and in collaboration with Library Subject Specialists. </li></ul><ul><li>Serves as coordinator for Library student learning outcome initiatives and serves as liaison to KCC Student Learning Outcomes Coordinator. </li></ul><ul><li>Collects and evaluates data for ongoing assessment of student learning outcomes. </li></ul><ul><li>Participates in evaluation, selection and implementation of emerging technology . </li></ul><ul><li>Rotates evening and weekend shifts; and other duties as assigned. </li></ul>Nahl LIS 601 2011
  16. 16. UH LIS IL Courses <ul><li>LIS 100 Libraries, Technology and Scholarship </li></ul><ul><li>LIS 665 Teaching Information Technology Literacy </li></ul><ul><li>LIS 686 Information Literacy and Learning Resources </li></ul><ul><li>LIS 690 Teaching Internships </li></ul>Nahl LIS 601 2011
  17. 17. Information Literacy at UH <ul><li>Instructional Services http://library.manoa.hawaii.edu/services/instruction/instruction.html </li></ul><ul><ul><li>Guides & Handbooks </li></ul></ul><ul><ul><li>Online Tutorials </li></ul></ul><ul><ul><li>Class Sessions for the Disciplines </li></ul></ul><ul><li>LILO Learning Information Literacy Online http://www.hawaii.edu/lilo/ </li></ul><ul><ul><li>Online Research Journal </li></ul></ul><ul><ul><li>Assignment Calculator & Citation Machine </li></ul></ul><ul><ul><li>Keyword Strategy Builder </li></ul></ul>Nahl LIS 601 2011
  18. 18. LILO L earning I nformation L iteracy O nline <ul><li>Created for ENG 100 undergraduate students in the University of Hawaii System </li></ul><ul><li>Created by librarians with input from writing instructors throughout the UH System </li></ul><ul><li>Includes examples and content pertinent to real-life research experiences in Hawaii </li></ul>Nahl LIS 601 2011
  19. 19. LILO <ul><li>An interactive, Web-based productivity tutorial that engages students in thinking critically about a research topic and the sources needed to support a thesis statement. </li></ul><ul><li>An easy way for instructors to monitor a student ’s understanding of the research process and his/her progress in developing information literacy skills within a course. </li></ul><ul><li>The Research Journal function saves student work in a database account. </li></ul>Nahl LIS 601 2011
  20. 20. LILO <ul><li>Teaches skills in information competency—a learning outcome of the ACCJC General Education requirements. </li></ul><ul><li>Integrates the Association of College & Research Libraries ’ Information Literacy Competency Standards for Higher Education . </li></ul><ul><li>The Research Journal, Citation Builder, and Assignment Calculator were identified by students as the most useful LILO tools </li></ul>Nahl LIS 601 2011
  21. 21. Student Feedback <ul><li>Students in Leeward CC instructor Donna Matsumoto ’s writing classes said: “LILO improved my research dramatically. It has everything you need and journals to keep you updated on where you are on your research. Without LILO, I would've procrastinated on this assignment.” </li></ul>Nahl LIS 601 2011
  22. 22. Student Feedback (cont.) <ul><li>“ The most useful aspect of LILO is the way everything is broken down into steps… often when researching... the hardest part is knowing where to start. LILO solves this problem.” </li></ul><ul><li>“ The thing I find most useful in LILO is probably its journal.” </li></ul>Nahl LIS 601 2011
  23. 23. Student Feedback (cont.) <ul><li>“ I found the research part the most useful and having to actually look up a source and paste it to LILO was a good thing.“ </li></ul><ul><li>“ The best part about LILO is that it gave me a step by step tutorial on how to do my research.” </li></ul>Nahl LIS 601 2011
  24. 24. Information Literacy is the ability to: <ul><li>Recognize an Information Need </li></ul><ul><li>Access Information </li></ul><ul><li>Evaluate Information </li></ul><ul><li>Synthesize Information </li></ul><ul><li>Ethically Use Information </li></ul>Nahl LIS 601 2011
  25. 25. The Ability to Recognize an Information Need <ul><li>Realizing that a problem can be solved by obtaining new information </li></ul><ul><li>Overcoming resistance to systematically searching for reliable information </li></ul><ul><li>Intending to approach a reliable information source to begin solving an information problem </li></ul>Nahl LIS 601 2011
  26. 26. The Ability to Access Information <ul><li>Using a variety of sources & formats </li></ul><ul><li>Applying correct concept analysis & search logic </li></ul><ul><li>Using appropriate controlled vocabulary & natural language </li></ul><ul><li>Using browse & keyword search modes </li></ul><ul><li>Browsing physical and online collections & resources </li></ul>Nahl LIS 601 2011
  27. 27. The Ability to Evaluate Information <ul><li>Applying critical thinking criteria to found material </li></ul><ul><li>Judging the relevance of information </li></ul><ul><li>Judging the accuracy of information </li></ul><ul><li>Establishing the authority of information </li></ul><ul><li>Judging objectivity of information </li></ul><ul><li>Assessing the currency of information </li></ul><ul><li>Determining the coverage of information sources </li></ul>Nahl LIS 601 2011
  28. 28. The Ability to Synthesize Information <ul><li>Identifying, separating and eliminating inadequate, out-dated, invalid or irrelevant information </li></ul><ul><li>Integrating and citing facts, view points, and theories from diverse sources </li></ul><ul><li>Resolving conflicting or divergent information </li></ul><ul><li>Making informed decisions </li></ul>Nahl LIS 601 2011
  29. 29. The Ability to Ethically Use Information <ul><li>Understanding the ethical, legal and socio-economic issues surrounding information and information technology. </li></ul><ul><li>Following laws, regulations, institutional policies, ethics codes, and etiquette related to the access and use of information resources. </li></ul><ul><li>Acknowledging the use of information sources in communicating through a product or performance. </li></ul>Nahl LIS 601 2011
  30. 30. Information Literacy Models <ul><li>Information Search Process Model [p. 46 Handouts] </li></ul><ul><li>Big Six Information Skills Model </li></ul><ul><li>Information Searching Competence Matrix [p. 47 Handouts] </li></ul>Nahl LIS 601 2011
  31. 31. Information Search Process Nahl LIS 601 2011 Carol Kuhlthau, Seeking Meaning , 2004, p. 82. STAGES AFFECTIVE Feelings COGNITIVE Decisions SENSORIMOTOR Actions APPROPRIATE TASK 1. Initiation Uncertainty General Vague Seeking background information Recognize need 2. Selection Optimism Scheduling Planning Conference with others Identify 3. Exploration Confusion/ Frustration Becoming informed about a topic Seeking relevant information Investigate 4. Formulation Clarity Narrowed focus Selecting ideas Formulate 5. Collection Sense of direction & confidence Defining & supporting focus Making notes of relevant information Gather 6. Presentation Relief Satisfaction or Disappointment Clearer More focused Personalized synthesis of topic Complete
  32. 32. Information Searching Competence Matrix Nahl LIS 601 2011 Diane Nahl, 1987; 1990, 1993 SKILL LEVEL AFFECTIVE Domain of Feelings COGNITIVE Domain of Decisions SENSORIMOTOR Domain of Actions Level 3. Advanced A3 Feeling Empowered as a Searcher C3 Acquiring Familiarity and Intuition with Disciplinary Knowledge S3 Practicing Careful Documentation Routines Level 2. Intermediate A2 Being Supportive of the IR System Environment C2 Understanding Search Strategy S2 Identifying Implicit Features of the Information Setting Level 1. Basic A1 Showing Acceptance of Complex Information Structure C1 Decoding Information Displays and Terminology S1 Recognizing Information Elements and Locations
  33. 33. Thinking Like a Novice Searcher <ul><li>I chose to look up women’s health first because I felt it was an issue I am interested in. I’m trying to navigate through Internet with specific personal goals incorporated into the class assignments. I Bookmarked the information on domestic violence because after I graduate this semester I want to work as a counselor at a domestic abuse shelter. [Bold italics added] </li></ul>Nahl LIS 601 2011
  34. 34. Thinking Like an Expert Searcher <ul><li>Query : Find out about national groups and ethnic conflicts in the Third World and their influence on the activities of international organizations. </li></ul><ul><li>I thought about the “Third World.” Another term is “developing countries.” The controlled vocabulary advises to use the term “developing countries” instead of “third world”… </li></ul>Nahl LIS 601 2011
  35. 35. Thinking like a professional searcher: <ul><li>So I selected as a first alternative the free text terms “third*” and “world*” with truncations; and as a second alternative “developing countries” both as a descriptor and as a free text term… </li></ul>Nahl LIS 601 2011
  36. 36. <ul><li>Then I selected this “national groups” as a descriptor. I thought they are groups in any case. In free text they may be anything--it is difficult to guess--so we can be satisfied with the descriptors. If needed there are other descriptors : “ethnic minorities” and “population groups.” </li></ul><ul><li>Ivonen & Sonnenwald, JASIS 1998, 49(4):312-326, p. 320 </li></ul>Thinking like a professional searcher: Nahl LIS 601 2011
  37. 37. Due Next Week & Beyond <ul><li>Guest speaker Lori Bell on My Info Quest SNS reference project </li></ul><ul><li>Chapters 13, 20 & 21, UTSA Mobile Library; Cirasella (syllabus links) </li></ul><ul><li>Geography Search Ex. 8; Government Documents Search Ex. 9 </li></ul><ul><li>Quiz review (Quiz Dec 8) </li></ul><ul><li>Course Evaluation </li></ul><ul><li>Reference Interactions Field Report Dec 13 </li></ul><ul><li>December 13 is the last day to turn in assignments and bonus work </li></ul>Nahl LIS 601 2011

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