If you’re an ICT network technician, manager, or decision-maker, Mondays usually come with a heavier workload and intense pressure to sort out the problems that have crept up over the weekend.
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2. accelerate your ambitionaccelerate your ambition
‘A slow or dysfunctional network equates to a massive
corporate headache that needs to be relieved to avoid
permanent damage.’
If you’re an ICT network technician,
manager, or decision-maker,
Mondays usually come with a heavier workload
and intense pressure to sort out the problems
that have crept up over the weekend.
3. accelerate your ambitionaccelerate your ambition
Cure: proper change management
processes and procedures, including:
change advisory board
impact analysis
change plan
The tension headache:
weekend configuration changes
‘Organisations often underestimate the value of proper change
management because they don’t fully understand the inherent complexity
in the simplest of adjustments.’
roll-back plan
‘early life support’
test
4. accelerate your ambitionaccelerate your ambition
Cure: a proper inventory and skilled,
experienced employees on duty who follow
standardised incident management processes
‘To solve the headache of weak incident management, it’s firstly important for
an organisation to have an accurate view of its entire networking estate.’
The migraine:
incident management over weekends
5. accelerate your ambitionaccelerate your ambition
Cure: proper lab testing and user acceptance
testing after release and deployment
The rebound headache:
weekend releases and deployments
‘While lab testing and user acceptance testing are also involved in change
management processes, they’re even more critical in proper release and
deployment management. If an organisation chooses to outsource its network
management to a managed network service provider, it’s imperative that the
provider gives proper impact analysis, staging of releases, as well as early life
support to avoid a Monday morning headache.’