Javier García Bolao

itil itsm service operation service design service strategy itil expert service transition continual service improvement itil itsm implementation start ignite process proc itil itsm implementación empezar arrancar iniciar gestión del cambio organizativo gestión de servicios procesos processes it service management iso 20000 iso malc certificate managing across the lifecycle csi incidencias gestión de incidencias gestión de problemas problemas organizational change avoid problem change incident mistakes leadership management