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Glenn Hizkia
Sr. Product Manager
Account & User Platform Tribe
Today you’ll learn
a powerful Product-Trick
that you can use in any project.
Big or small, important or not-so important.
“
4
5
CVR
MAU
Acquisition
TPV
Broken
flow
Retention
6
Revamp
Problem
Solution
Or what you
think it is.
Based by your experience, or
worse assumption.
7
Product that impact
the market
THE RIGHT USER
PROBLEM
Start with
THE RIGHT SOLUTION
Defined with
🤔
8
Questions,
challenges
Problem space
Building the right thing
Solution space
Building things right
Unstructured research
findings
Problem statement, or
HMW questions
Hypothetical
answers, ideas
Answer,
product solution
A B
Don’t know
Could be
Do know
Should be
Inform Insights Assumptions
& hypotheses
Concepts
Validate
Iterate → Build
→ Measure → Learn →
Repeat
Stage 1 Stage 2 Stage 3 Stage 4
“
11
Stage 1
Apa yang ga enak
dari proses ini?
Kalo kamu disuruh untuk beresin
masalah ini, ide apa yang akan
kamu ajukan?
Apa yang kamu mau lakuin kalo
ketemu masalah ini?
Stage 1
Pengiriman buat groceries ini
lama banget terus ongkir nya
mahal lagi, padahal saya
butuh nya cepat dan pengen
ongkir nya murah
Kalo saya ketemu masalah ini,
biasanya saya langsung belanja
sendiri aja ke minimarket
terdekat, cuman butuh 10
menit. Soal nya kalau online
dapet seller toko nya yang jarak
nya jauh
Kalo misal Tokopedia bisa bikin
pengiriman cepat dan murah buat
groceries ini akan sangat
membantu pengguna kaya saya
Stage 1
Stage 2
Problem
Statement
HMW
Affinity
Diagram
Stage 2
“Saya kadang bingung sih, kenapa saya susah
ketemu tempat belanja groceries yang dekat
dengan lokasi saya sebagai buyer, keliatan nya
banyak tuh sekitar saya”
“Saya pokoknya kalau mau belanja
groceries pengiriman nya harus cepat
lebih dari instant delivery, kalau bisa 1-
10 menit udah sampai!”
“Saya biasa belanja pakai instant delivery untuk
groceries, cuman harganya mahal banget bisa
sampai 20k, makanya mending saya belanja
sendiri aja deh.”
“Saya biasa belanja pakai instant delivery untuk
groceries, cuman harganya mahal banget bisa
sampai 20k, makanya mending saya belanja
sendiri aja deh.”
“Saya belanja groceries sekarang nunggu kalau ada
promo delivery aja buat instant delivery, kalau ga
ada promo itu sih saya ga akan belanja”
+1
+1 +1
+1
Stage 2
+1
Stage 3
Stage 3
Information
Architecture
Stage 3
Stage 3
Stage 3
Stage 4
Stage 4
Stage 4
Stage 4
Stage 4
Stage 4
Stage 4
30
Before solve the problem,
Make sure you’re going to
Use what suits you (and the problem you’re solving on)
If it fails at first attempt,
Calvin Wirawan
Senior Software Engineer - Tokopedia
User Account & Platform Tribe
1. Few examples of collaboration
a. Product manager d. External party
b. Engineer (same team) e. Quality assurance
c. Engineer (different team) f. Operations team
2. 5W + 1H
• Plan the agenda
• Share the agenda
• Quality over quantity
• Specific or general topic
• Language
• Availability
• Schedule it wisely
• Start & end on time
• Material or media
• Platform
• Delivery
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Membuat Produk Digital Terbaik ala Startup Unicorn

  • 1. Glenn Hizkia Sr. Product Manager Account & User Platform Tribe
  • 2. Today you’ll learn a powerful Product-Trick that you can use in any project. Big or small, important or not-so important.
  • 3.
  • 4. 4
  • 5. 5
  • 7. 7 Product that impact the market THE RIGHT USER PROBLEM Start with THE RIGHT SOLUTION Defined with
  • 9. Questions, challenges Problem space Building the right thing Solution space Building things right Unstructured research findings Problem statement, or HMW questions Hypothetical answers, ideas Answer, product solution A B Don’t know Could be Do know Should be Inform Insights Assumptions & hypotheses Concepts Validate Iterate → Build → Measure → Learn → Repeat Stage 1 Stage 2 Stage 3 Stage 4
  • 10.
  • 11. 11
  • 13. Apa yang ga enak dari proses ini? Kalo kamu disuruh untuk beresin masalah ini, ide apa yang akan kamu ajukan? Apa yang kamu mau lakuin kalo ketemu masalah ini? Stage 1
  • 14. Pengiriman buat groceries ini lama banget terus ongkir nya mahal lagi, padahal saya butuh nya cepat dan pengen ongkir nya murah Kalo saya ketemu masalah ini, biasanya saya langsung belanja sendiri aja ke minimarket terdekat, cuman butuh 10 menit. Soal nya kalau online dapet seller toko nya yang jarak nya jauh Kalo misal Tokopedia bisa bikin pengiriman cepat dan murah buat groceries ini akan sangat membantu pengguna kaya saya Stage 1
  • 17. “Saya kadang bingung sih, kenapa saya susah ketemu tempat belanja groceries yang dekat dengan lokasi saya sebagai buyer, keliatan nya banyak tuh sekitar saya” “Saya pokoknya kalau mau belanja groceries pengiriman nya harus cepat lebih dari instant delivery, kalau bisa 1- 10 menit udah sampai!” “Saya biasa belanja pakai instant delivery untuk groceries, cuman harganya mahal banget bisa sampai 20k, makanya mending saya belanja sendiri aja deh.” “Saya biasa belanja pakai instant delivery untuk groceries, cuman harganya mahal banget bisa sampai 20k, makanya mending saya belanja sendiri aja deh.” “Saya belanja groceries sekarang nunggu kalau ada promo delivery aja buat instant delivery, kalau ga ada promo itu sih saya ga akan belanja” +1 +1 +1 +1 Stage 2 +1
  • 30. 30 Before solve the problem, Make sure you’re going to Use what suits you (and the problem you’re solving on) If it fails at first attempt,
  • 31.
  • 32. Calvin Wirawan Senior Software Engineer - Tokopedia User Account & Platform Tribe
  • 33. 1. Few examples of collaboration a. Product manager d. External party b. Engineer (same team) e. Quality assurance c. Engineer (different team) f. Operations team 2. 5W + 1H
  • 34. • Plan the agenda • Share the agenda
  • 35. • Quality over quantity • Specific or general topic • Language
  • 36. • Availability • Schedule it wisely • Start & end on time
  • 37. • Material or media • Platform • Delivery