2. Action
• Decisions
we make
Outcome
• Lead to
the
results we
achieve
We are often focused on actions and
outcomes and take the way we think about
things for granted
3. Thinking
• How we
frame the
issue
Action
• Determines
what
decisions
we make
Outcome
• Leading to
the results
we achieve
However, the way we think drives our
decisions and actions
4. Our thinking is heavily impacted by mental
models or filters that can distort
information causing us to see things as we
want them to be versus the way they are
5. Problem
definition
(description of
current state and
why it is
insufficient)
Root cause
identification
(deep
understanding of
what is causing
the problem or
constraint to
achieving the
goal)
Analysis of
desired future
state (what it will
look like when
problem is fixed or
constraint lifted)
Steps needed to
get from “here” to
“there” (people,
process,
technology and
governance)
Engage in an
action plan based
on priorities,
organization,
delegation, and
follow up to
achieve goal state
Correct thinking requires a disciplined approach
– CLP has created the PRASE method for getting
results
6. Create a clear and concise problem statement to
ensure you are addressing the real issues and
not symptoms of bigger issues
“A problem
clearly stated
is a problem
half solved.”
Problem Identification
7. Ask "Why?" until you get to the root of
the problem.
1. Determine what
happened.
2. Determine why it
happened.
3. Figure out what needs to
be done to properly fix it.
Root Cause Analysis
8. Be able to articulate what you want the
future to look like in plain language so that
people can “see” it.
A future state is
something specific you
are trying to create that
must be accurately
described and widely
communicated.
Analysis of Desired Future State
9. Action plans must lead to “SMART”
objectives. The key question that must be
asked and answered over and over is “who
will do what by when?”
Specific
Measurable
Achievable
Relevant
Time Based
Steps to Get From Here to There
10. Setting, evaluating and resetting priorities
must part of the ongoing communication
for plans to be achieved.
“Plans are only good
intentions unless they
immediately
degenerate into hard
work.”
Peter Drucker
Engage in Action Plan