1. HEALTH 2.0
SANTA CLARA, CA
OCTOBER 1, 2013
JENN LIM
CEO & CHIEF HAPPINESS OFFICER

3. WHAT ARE YOUR GOALS IN
LIFE?

4. OUR BRAINS ARE
HARDWIRED TO SEEK
HAPPINESS.
YET WE’RE SUPERBAD
AT PREDICTING
WHAT CAN SUSTAIN
IT.

5. HOW THE
HECK DID
I GET HERE?
REFLECTION
WHY AM I SO
PASSIONATE ABOUT
HAPPINESS?

6. MT.
KILI
GREEN FIELD
Explored and
PrioritizedINTERNET
CONSULTANT
LAYOFF
LOSER
LOSS
GO
BEAR
S!
ZAPPOS
CONSULTANT
ROCK BOTTOM
REAL LOSS
TIME
HAPPINESS
+|
OH
@#$%

7. CAN ORGANIZATIONS
REALLY BE SUCCESFUL
WITH HAPPINESS
IN THE WORKPLACE?

8. CULTURE AND CUSTOMER SERVICE
$2B COMPANY
1999 – TODAY
‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08
GrossSales$MM
$1,000
800
600
400
200
NOV ‘09 AMAZON ACQUIRES ZAPPOS
$1.2 BILLION
SHARE VALUE AT THE TIME OF CLOSING

9. BEST WORKPLACES
VS. S&P 500
GREAT PLACE TO WORK/
FORTUNE MAGAZINE, 2010

10. WHAT DOES THE
SCIENCE OF HAPPINESS
HAVE TO TELL US?
SOME DATA AND FRAMEWORKS
LEARNED ALONG THE WAY…

13. “Happiness is
the single
greatest
competitive
advantage in
the modern
economy”
Shawn Achor

14. HAPPINESS @WORK
HARVARD BUSINESS REVIEW
JAN-FEB 2012
BETTER RETENTION
SICK LEAVE 66%
BURNOUT 125%
TURNOVER 51%
GREATER ENGAGEMENT
SALES 37%
PRODUCTIVITY31%
CREATIVITY300%
PROFITS 33%



15. HAPPIER
COMPANIES

16. IF RESEARCH SHOWS
VISION
MEANING
HIGHER PURPOSE
LEADS TO HAPPINESS…
HOW DOES THAT
APPLY TO YOU AND
YOUR ORGANIZATION?

17. WE HEARD FROM AROUND THE WORLD
UNIFIED
BY THE
SAME
VISION
NO MATTER WHAT
•BACKGROUND
•CULTURE
•IDEAS
•JOB
HAPPINESS

20. HOW CAN WE HELP? ;]
FOR:
QUESTIONS
CULTURE BOOK
COPY OF THE PRESENTATION
JENN@DELIVERINGHAPPINESS.COM
JOIN THE MOVEMENT
DELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESS
TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO

21. •BE TRUE TO OUR (WEIRD) SELVES
•LIVE OUR VALUES, PASSIONS AND
PURPOSE
•PRIORITIZE FOR LASTING,
SUSTAINABLE HAPPINESS
IMAGINE…

22. THANK YOU!
THEN DO.