1. Debra Howard
24 Fritsche Lane
Townsend, MT 59644
425.283.8424
debra@celticconcretewa.com
Highlights
Over Twenty-years of experience in the tech industry with a successful broad-based career defining and
guiding the implementation of industry best practices, standards, processes, and tools to strengthen
organizations and drive competitive growth. Extensive expertise in leading and delivering cross-functional
transformational business solutions. Proven ability to navigate complex situations while prudently
mitigating risks, identifying value creating opportunities, and building strategic partners.
Data Analysis and Administration
 Maintain and solve conflicts within SAVM for five Areas.
 Work closelywith Operations Director on Human Resource items including composing and posting job
descriptions in Virtual Edge, HRMS, Sales MBO Tool, Visibility Statements,CPC submissions and
approvals,Recruiting and LRP.
 Conductscreening ofcandidates and scheduling ofinterviews.
 Utilize companysystems including Business Objects,Salesforce.com, SAVM and eSales to gather,
analyze and verify regional and operational sales on a local and global basis.
 Define and maintain sales territories.
 Prepare and submit data for weekly, monthly,quarterly and yearly forecasts.
 Manage calendars for senior level executives using Outlook.
 Track bookings and submit approvals for cross-regional credit.
 Claim pointof sale creditand splitaccordinglyamong the global accountteam.
 Monitor office expenses and reconcile expenses againstmonthlyexpense transaction detail reports.
 Responsible for resolution and/or escalation ofcustomer and vendor issues.
 Prepare and publish meeting agendas,minutes and presentations for high visibilitypersonnel.
 Regularlyevaluate and analyze costeffectiveness associated with expenditures.
 Work closelywith cross functional teams including Customer Service and SupportOperations to track
and expedite orders.
 Played a key role on the Human Resource Strategic Leadership Team in charge of planning and
launching policies and procedures.Assisted with HIRS implementation,corporate communications,
employee relations,training,downsizing,and workforce planning functions.
 Administrative supportfor Service Provider Director of Operations, 4 Regional Sales Managers,
Account Managers,and Sales Engineers supporting domestic and global markets.
 Administrative team lead and point of contact for finance, marketing,business operations,and sales
engineering organizational management.
Project Management/Coordination
 Participate in Year End Readiness process for Service Provider including butnot limited to People
Assignments,Hierarchysetup,and Goaling.
 Monitor office expenses and reconciled expenses againstthe monthlyExpense Transaction Detail
report.
 Act as Liaison with landlord,contractors,architects and Real Estate.
 Investigate and Implement new procedures for a more streamlined office.
 Test and initiate current headcountand space with as-builtreports.
 Initiate a commute reduction program within the office.
 Began an Oracle Volunteers chapter within the office.
 Screen and book candidates for the Worldwide Corporate VisitCenter’s executive dining room.
 Conduct formal tours of Oracle Headquarters and the Corporate VisitCenter.
 Collaborate with outside departments to streamline processes.
 Manage and operate video conferencing activities by contacting remote sites to ensure equipmentis
compatible.Navigate video cameras during meetings.
 Liaison between facilities, catering,and securitydepartments to coordinate operational strategies.
 Serve as pointof contact for communityrelation’s projects,which includes scheduling and conducting

2. Professional Experience:
2004-2016 Cisco Systems, Inc.,
Data Quality Manager, Brighthouse,Cablevision,Cox, Comcastand Time Warner Cable
Business Intelligence Analyst,Global Service Provider Theater
Operations Administrator,Microsoft,Amazon, T-Mobile
Field Sales Administrator,Commercial West,Inland Commercial Region,Pacific NorthwestRegion,
Pacific NorthwestSelectRegion
2003-2004 AT&T Wireless,Redmond,WA
Executive Assistant
2002-2002 Remedy Intelligent Staffing/Cisco Systems, Bellevue, WA
Field Sales Administrator – Microsoft Region
1996-2001 Oracle Corporation, Bellevue, WA & Redwood Shores,CA
Regional Administrator – Premium Support
Facility Coordinator - Western Facilities
Project Coordinator - Worldwide Corporate VisitCenter
Administrative Assistant - Worldwide Corporate VisitCenter
Skills: MS Word, Advanced Excel, PowerPoint,Access, Quickbooks, Accounts Payable, Accounts Receivable,
General Ledger,Job Costing,SAVM, Salesforce.com,eSales, HRMS, Virtual Edge, Compensation Planner.
Training: SAVM – Account Transfer, SAVM – Territory Planning Environment,People Assignment, SAVM –
Territory Definition,Salesforce.com Private Workshop, SAVM Account Maintenance Tool, Salesforce.com Reporting
for Managers,Influencing and Motivating Others, Business Objects – MARS Universe,Cisco Made Simple,My
Business Reports Training.
Education: Bachelor’s degree in Human Resources. Master’s Certificate in Project Managementthrough The
George Washington UniversitySchool of Business via ESI at Cisco.