Iltacon cio corporate legal operations consortium (cloc) metrics aug 2015
1. Connie Brenton, NetApp
David Cunningham, Winston & Strawn LLP
Jeffrey H. Franke, Yahoo, Inc.
Gregory Kaple, Kaiser Permanente
Jeff Schwarz, Polsinelli PC
SHARING PRACTICE METRICS FOR
LAW FIRMS AND LEGAL
DEPARTMENTS, NOW AND IN 2020
Tuesday, September 1
1:30 – 2:30 p.m.
5. TIPPING POINT
• The tipping point is the critical point in an
evolving situation that leads to a new and
irreversible development.
6. Law Department Law Firm
1 Total Internal & External Spend 1 Matter Budget
2 Spend vs. Budget 2 Profitability
3 Staffing / Resource Utilization 3 Billable Hours / Utilization
4 Vendor Performance 4 Peer Benchmarking
5 Savings 5 Performance Quality / Client Results
6 Matter Time to Completion 6 Client Satisfaction
7 Performance Quality 7 Firm Citizenship
8 Training
WHAT WE’RE MEASURING
7. USE OF ANALYTICS
Law Department Law Firm
1 Understanding spend to minimize
spend (opportunities to save)
1 Understanding partner / firm
performance
2 Benchmarking against industry
rates
2 Benchmarking against industry rates
3 Increase efficiencies 3 Increasing confidence and accuracy
of budgets
8. WHAT’S ON THE HORIZON
• Napa Conference – Standards for
the industry
• CLOC
• CIO-CLOC
10. IN-HOUSE DEPARTMENT METRICS
Total Dept and
Practice Area
Spend
Billed Hours,
Fixed Fees,
Staffing Ratios
E-Discovery
Review
Efficiency &
Analytics
Spend by Firm
Vendor or
Service Provider
Performance
Industry
Benchmarks
11. LAW FIRM METRICS
Matter Budget
Partner
Performance
Client Feedback
Client Wins
Industry
Benchmarks
12. EVOLUTION OF ANALYTICS
• More and Better Data
• Getting data clean
• Leveraging Technology (Sky, Lex Machina, etc.)
• New Technologies
• Leveraging Analytics Providers and Consultants
• New Audiences (GC, CFO, CEO, COO, Internal Biz Clients etc.)