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Measure, forecast and improve the
effectiveness of your marketing mix
                      Why evaluate marketing?
                      1. Measuring the increases in sales that marketing activities have caused can
                         justify advertising’s position as an investment, rather than simply as a cost

                      2. Understanding which parts of the marketing mix are working hardest, allows
                         for building a more efficient and effective marketing plan in future


                      Econometrics measures and then improves the
                      effectiveness of advertising
                      Econometrics is the ‘gold standard’ method of evaluating marketing investments.
                      It is a technique that uses mathematical models to measure past marketing
                      activity, so that we can improve the effectiveness of marketing plans in the future.

                      Marketing measurement is difficult. Many different factors affect the sales of a
                      product and cutting through the different effects of price changes, promotions,
                      seasonal differences, competitor activity and more to find the number of sales
                      driven by a marketing campaign, takes much more than a simple year-on-year or
                      week-on-week view of sales.

                      Econometric models allow us to account for the many different factors that affect
                      sales, evaluate them and then remove them so that advertising’s effects can be
Leeds                 accurately measured.
Marshalls Mill
Marshall Street
                                 An econometric model breaks down sales, measuring the different
Leeds, LS11 9YJ
                                 activities that have caused them to change (1.1)
T 0113 394 0000
                                                         Press         Radio
Edinburgh                                                TV            Store Openings
                                                         Seasonality   Actual
6 Dock Place                                             Model
Edinburgh, EH6 6LU                                 250

T 0131 555 1500
                                                   200


Manchester
                                                   150
Commercial Street
Manchester, M15 4PZ
                                 Sales (£ '000s)




                                                   100
T 0161 839 6600
                                                   50

Birmingham
Innovation Centre                                   0


1 Devon Way
                                                   -50
Birmingham, B31 2TS
                                                           Week 1
                                                           Week 4
                                                           Week 7
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T 0121 222 5522

Dublin
7 Ely Place           When we talk about econometrics, we usually mean sales modelling, but it
2 Dublin
T 01 232 1800
                      doesn’t have to be. Whatever a campaign was designed to achieve – from
                      increased brand awareness to more searches for a website – the toolbox that
                      econometrics provides can help to measure its effectiveness.
Measure, forecast and improve the
effectiveness of your marketing mix
                      Econometric models sit alongside other measurement
                      Some advertising channels are easier to measure than others. Direct mail for
                      example can generate a simple response rate using coupon returns and we can
                      use different telephone numbers to track the impact of press or TV ads for
                      products that are sold via call centres. We call this type of measurement ‘direct
                      response’ because we can see an individual customer responding to a specific ad.



                      For other marketing channels, e.g. Posters, or TV spots that aim to build
                      awareness of a brand, measurement is much more difficult.



                      Web metrics have brought direct effectiveness measurement to a much wider
                      group of brands. Cost per click and cost per acquisition on the web are standard
                      effectiveness metrics, but like other direct response measures, they are not the
                      whole story and have the potential to be misleading.



                      1. Direct response measurement is unavailable for key marketing channels (e.g.
                         brand TV or posters.) If DR is the only measurement that we have, there’s a
                         real risk of favouring activities that we can measure, rather than those activities
Leeds
                         that are the most effective.
Marshalls Mill
Marshall Street       2. Direct response measurement suffers from “Last click wins”.
Leeds, LS11 9YJ
T 0113 394 0000

Edinburgh             “Last click wins” is a phrase that comes from web advertising, but it applies equally
6 Dock Place
Edinburgh, EH6 6LU
                      well to any direct response measure. It means that the piece of marketing that
T 0131 555 1500       finally triggers a purchase is credited with a sale, ignoring everything else - from
Manchester            TV campaigns to PR - that the customer saw before that single ad.
Commercial Street
Manchester, M15 4PZ
T 0161 839 6600

Birmingham            In general, direct response measurement will under-value both brand advertising
Innovation Centre     and advertising channels that prompt consumers to respond in a way which can’t
1 Devon Way
Birmingham, B31 2TS   be tracked. E.g. in-store.
T 0121 222 5522

Dublin
7 Ely Place           Econometrics helps by fixing the ‘last click wins’ problem and by making all
2 Dublin
T 01 232 1800         marketing channels measurable, not just those which carry a direct
                      response mechanism.
Measure, forecast and improve the
effectiveness of your marketing mix
                      For example, Google search advertising is undoubtedly more effective for well-
                      known brands. These brands have more people searching for them by name and
                      also higher click-through rates. Econometric models let us measure the true value
                      of a brand focussed TV campaign, showing the sales uplift that it has driven and
                      also how it has made search spend work harder. We are able to prove that
                      customers would not be searching for the brand, were it not for the TV.


                            Econometric adjustments to cost per sale (1.2)

                                              Directly measured cost per sale
                                              True cost per sale (from econometrics)
                                     4.00
                        Cost Index




                                     3.50


                                     3.00


                                     2.50


                                     2.00
                                            No measure



                                                              No measure



                                                                              No measure




                                     1.50


                                     1.00


                                     0.50


                                     0.00

Leeds                                                    TV         Outdoor    Brand press       Direct     Web display   Web search
Marshalls Mill                                                                               response press
Marshall Street
Leeds, LS11 9YJ
T 0113 394 0000

Edinburgh
6 Dock Place          In chart 1.2, econometrics has allowed us to measure three marketing channels
Edinburgh, EH6 6LU
T 0131 555 1500       where measurement was previously unavailable, find that the true cost per
Manchester            acquisition of web advertising is higher than previously thought and show that
Commercial Street
Manchester, M15 4PZ
                      press is more effective than was measured by phone call tracking alone.
T 0161 839 6600

Birmingham
Innovation Centre
1 Devon Way
Birmingham, B31 2TS
T 0121 222 5522

Dublin
7 Ely Place
2 Dublin
T 01 232 1800
Measure, forecast and improve the
effectiveness of your marketing mix
                      Three measures combine to give a full picture of marketing
                      return on investment
                      Econometric models measure effectiveness at a high level, showing the most
                      effective marketing channels and providing an overall ROI for advertising. Direct
                      response measures let us optimise within a marketing channel and pick the most
                      effective press titles, for example.




Leeds
Marshalls Mill
Marshall Street
Leeds, LS11 9YJ
T 0113 394 0000

Edinburgh
6 Dock Place          What’s the output?
Edinburgh, EH6 6LU
T 0131 555 1500
                      1. Measurement of past advertising campaigns, split into the different
Manchester               media channels that were used.
Commercial Street
Manchester, M15 4PZ      - Proof that historic advertising added to sales and (hopefully!) was profitable.
T 0161 839 6600
                         - Return on investment calculations showing the individual profitability of each
Birmingham               marketing channel.
Innovation Centre
1 Devon Way
Birmingham, B31 2TS
T 0121 222 5522       2. Forecasting and improvement of future campaigns
Dublin                   - The really useful bit and why it’s worth investing in econometrics.
7 Ely Place
2 Dublin                 - We can use a model to forecast the effectiveness of different media
T 01 232 1800
                         schedules and then choose the one with the highest returns.
Measure, forecast and improve the
effectiveness of your marketing mix
                      Optimising the media plan with forecasting tools
                      Marketing analysis can generate a very large number of results. As well as a
                      return on investment measure for each part of past campaigns, we also measure
                      a response curve (diminishing returns curve), which allows us to forecast what
                      the ROI of a campaign would be, at alternate budget levels.


                      Optimisation tools, programmed with these results, handle forecasting the
                      effectiveness of a campaign and allow us to concentrate on outcomes and ask
                      ‘what if’ questions about different marketing schedules.

                      Response curves forecast sales and profitability at different marketing budgets


                                                                                                                        Marketing Budget Optimiser
                                                                                                                           Run Optimisation




                                                                                                Spend Step (Accuracy)       £10,000

                                                                                                   Budget Scenarios
                                                                                                Scenario 1                  £500,000
                                                                                                Scenario 2                  £750,000
                                                                                                Scenario 3                £1,000,000
                                                                                                Scenario 4                £1,250,000
                                                                                                Scenario 5                £1,500,000
                                                                                                Scenario 6                £1,750,000
                                                                                                Scenario 7                £2,000,000
                                                                                                Scenario 8                £2,250,000
                                                                                                Scenario 9                £2,500,000
                                                                                                Scenario 10               £2,750,000




Leeds
Marshalls Mill
Marshall Street
Leeds, LS11 9YJ
T 0113 394 0000

Edinburgh
6 Dock Place
Edinburgh, EH6 6LU
T 0131 555 1500
                      Contact Details
Manchester
Commercial Street     Neil Charles
Manchester, M15 4PZ
T 0161 839 6600       E neil.charles@mediacom.com
Birmingham            T +44 (0)113 394 0078
Innovation Centre
1 Devon Way
                      M +44 (0)7508 269965
Birmingham, B31 2TS
T 0121 222 5522
                      Owen Buttolph
Dublin
7 Ely Place           E owen.buttolph@mediacom.com
2 Dublin
                      T +44 (0)131 555 7822
T 01 232 1800

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Introduction to econometrics

  • 1. Measure, forecast and improve the effectiveness of your marketing mix Why evaluate marketing? 1. Measuring the increases in sales that marketing activities have caused can justify advertising’s position as an investment, rather than simply as a cost 2. Understanding which parts of the marketing mix are working hardest, allows for building a more efficient and effective marketing plan in future Econometrics measures and then improves the effectiveness of advertising Econometrics is the ‘gold standard’ method of evaluating marketing investments. It is a technique that uses mathematical models to measure past marketing activity, so that we can improve the effectiveness of marketing plans in the future. Marketing measurement is difficult. Many different factors affect the sales of a product and cutting through the different effects of price changes, promotions, seasonal differences, competitor activity and more to find the number of sales driven by a marketing campaign, takes much more than a simple year-on-year or week-on-week view of sales. Econometric models allow us to account for the many different factors that affect sales, evaluate them and then remove them so that advertising’s effects can be Leeds accurately measured. Marshalls Mill Marshall Street An econometric model breaks down sales, measuring the different Leeds, LS11 9YJ activities that have caused them to change (1.1) T 0113 394 0000 Press Radio Edinburgh TV Store Openings Seasonality Actual 6 Dock Place Model Edinburgh, EH6 6LU 250 T 0131 555 1500 200 Manchester 150 Commercial Street Manchester, M15 4PZ Sales (£ '000s) 100 T 0161 839 6600 50 Birmingham Innovation Centre 0 1 Devon Way -50 Birmingham, B31 2TS Week 1 Week 4 Week 7 Week 10 Week 13 Week 16 Week 19 Week 22 Week 25 Week 28 Week 31 Week 34 Week 37 Week 40 Week 43 Week 46 Week 49 Week 52 Week 55 Week 58 Week 61 Week 64 Week 67 Week 70 Week 73 Week 76 Week 79 Week 82 Week 85 Week 88 Week 91 Week 94 Week 97 Week 100 Week 103 Week 106 Week 109 Week 112 Week 115 Week 118 Week 121 Week 124 Week 127 Week 130 Week 133 Week 136 Week 139 Week 142 Week 145 Week 148 Week 151 Week 154 T 0121 222 5522 Dublin 7 Ely Place When we talk about econometrics, we usually mean sales modelling, but it 2 Dublin T 01 232 1800 doesn’t have to be. Whatever a campaign was designed to achieve – from increased brand awareness to more searches for a website – the toolbox that econometrics provides can help to measure its effectiveness.
  • 2. Measure, forecast and improve the effectiveness of your marketing mix Econometric models sit alongside other measurement Some advertising channels are easier to measure than others. Direct mail for example can generate a simple response rate using coupon returns and we can use different telephone numbers to track the impact of press or TV ads for products that are sold via call centres. We call this type of measurement ‘direct response’ because we can see an individual customer responding to a specific ad. For other marketing channels, e.g. Posters, or TV spots that aim to build awareness of a brand, measurement is much more difficult. Web metrics have brought direct effectiveness measurement to a much wider group of brands. Cost per click and cost per acquisition on the web are standard effectiveness metrics, but like other direct response measures, they are not the whole story and have the potential to be misleading. 1. Direct response measurement is unavailable for key marketing channels (e.g. brand TV or posters.) If DR is the only measurement that we have, there’s a real risk of favouring activities that we can measure, rather than those activities Leeds that are the most effective. Marshalls Mill Marshall Street 2. Direct response measurement suffers from “Last click wins”. Leeds, LS11 9YJ T 0113 394 0000 Edinburgh “Last click wins” is a phrase that comes from web advertising, but it applies equally 6 Dock Place Edinburgh, EH6 6LU well to any direct response measure. It means that the piece of marketing that T 0131 555 1500 finally triggers a purchase is credited with a sale, ignoring everything else - from Manchester TV campaigns to PR - that the customer saw before that single ad. Commercial Street Manchester, M15 4PZ T 0161 839 6600 Birmingham In general, direct response measurement will under-value both brand advertising Innovation Centre and advertising channels that prompt consumers to respond in a way which can’t 1 Devon Way Birmingham, B31 2TS be tracked. E.g. in-store. T 0121 222 5522 Dublin 7 Ely Place Econometrics helps by fixing the ‘last click wins’ problem and by making all 2 Dublin T 01 232 1800 marketing channels measurable, not just those which carry a direct response mechanism.
  • 3. Measure, forecast and improve the effectiveness of your marketing mix For example, Google search advertising is undoubtedly more effective for well- known brands. These brands have more people searching for them by name and also higher click-through rates. Econometric models let us measure the true value of a brand focussed TV campaign, showing the sales uplift that it has driven and also how it has made search spend work harder. We are able to prove that customers would not be searching for the brand, were it not for the TV. Econometric adjustments to cost per sale (1.2) Directly measured cost per sale True cost per sale (from econometrics) 4.00 Cost Index 3.50 3.00 2.50 2.00 No measure No measure No measure 1.50 1.00 0.50 0.00 Leeds TV Outdoor Brand press Direct Web display Web search Marshalls Mill response press Marshall Street Leeds, LS11 9YJ T 0113 394 0000 Edinburgh 6 Dock Place In chart 1.2, econometrics has allowed us to measure three marketing channels Edinburgh, EH6 6LU T 0131 555 1500 where measurement was previously unavailable, find that the true cost per Manchester acquisition of web advertising is higher than previously thought and show that Commercial Street Manchester, M15 4PZ press is more effective than was measured by phone call tracking alone. T 0161 839 6600 Birmingham Innovation Centre 1 Devon Way Birmingham, B31 2TS T 0121 222 5522 Dublin 7 Ely Place 2 Dublin T 01 232 1800
  • 4. Measure, forecast and improve the effectiveness of your marketing mix Three measures combine to give a full picture of marketing return on investment Econometric models measure effectiveness at a high level, showing the most effective marketing channels and providing an overall ROI for advertising. Direct response measures let us optimise within a marketing channel and pick the most effective press titles, for example. Leeds Marshalls Mill Marshall Street Leeds, LS11 9YJ T 0113 394 0000 Edinburgh 6 Dock Place What’s the output? Edinburgh, EH6 6LU T 0131 555 1500 1. Measurement of past advertising campaigns, split into the different Manchester media channels that were used. Commercial Street Manchester, M15 4PZ - Proof that historic advertising added to sales and (hopefully!) was profitable. T 0161 839 6600 - Return on investment calculations showing the individual profitability of each Birmingham marketing channel. Innovation Centre 1 Devon Way Birmingham, B31 2TS T 0121 222 5522 2. Forecasting and improvement of future campaigns Dublin - The really useful bit and why it’s worth investing in econometrics. 7 Ely Place 2 Dublin - We can use a model to forecast the effectiveness of different media T 01 232 1800 schedules and then choose the one with the highest returns.
  • 5. Measure, forecast and improve the effectiveness of your marketing mix Optimising the media plan with forecasting tools Marketing analysis can generate a very large number of results. As well as a return on investment measure for each part of past campaigns, we also measure a response curve (diminishing returns curve), which allows us to forecast what the ROI of a campaign would be, at alternate budget levels. Optimisation tools, programmed with these results, handle forecasting the effectiveness of a campaign and allow us to concentrate on outcomes and ask ‘what if’ questions about different marketing schedules. Response curves forecast sales and profitability at different marketing budgets Marketing Budget Optimiser Run Optimisation Spend Step (Accuracy) £10,000 Budget Scenarios Scenario 1 £500,000 Scenario 2 £750,000 Scenario 3 £1,000,000 Scenario 4 £1,250,000 Scenario 5 £1,500,000 Scenario 6 £1,750,000 Scenario 7 £2,000,000 Scenario 8 £2,250,000 Scenario 9 £2,500,000 Scenario 10 £2,750,000 Leeds Marshalls Mill Marshall Street Leeds, LS11 9YJ T 0113 394 0000 Edinburgh 6 Dock Place Edinburgh, EH6 6LU T 0131 555 1500 Contact Details Manchester Commercial Street Neil Charles Manchester, M15 4PZ T 0161 839 6600 E neil.charles@mediacom.com Birmingham T +44 (0)113 394 0078 Innovation Centre 1 Devon Way M +44 (0)7508 269965 Birmingham, B31 2TS T 0121 222 5522 Owen Buttolph Dublin 7 Ely Place E owen.buttolph@mediacom.com 2 Dublin T +44 (0)131 555 7822 T 01 232 1800