Implementing patient portal

1. Patient Portal – Implementation and
Usability
Danielson Samuel
Consultant

2. What is Patient Portal
A patient portal is an web application that
allow patients
• Access to their electronic health records
• Means of communication with their health
care providers.
• May also be referred to as a patient-portal
personal health record

3. Why use patient portals
• Patients have increased accessibility to their
health information
• Patients are better educated about their
health concerns
• Enhanced patient-provider communication
• Address the patient and family engagement
initiatives as stated by Meaningful Use
objectives and other objectives

4. Steps to Implement
• Pre-Launch: Factors that needs to be
considered in relation to pre-launch phase are
– Leadership
– Priming Staff
– Workflow
– Configuration
– Policies
– Promotion
– Defining measures of success

5. • Launch: In regards to the launch phase, the
following factors needs to be taken into
account
– Service Focus
– Tracking measures of success
– Support and education
Steps to Implement

6. • Post-Launch: After the launch, the following
needs to be evaluated
– Success of the project
– Areas that need quality improvement
– Leeway for new feature rollouts
– Continued support and education
Steps to Implement

7. Capabilities of Patient Portal
Patient registration
• Entering pertinent
information
• Complete forms
• update
information

8. Appointment
Functions
• lookup
• Request
• confirmation
Capabilities of Patient Portal

9. Billing activities
including
• Review status
• Access
statement
• Make payments
Capabilities of Patient Portal

10. Patient Service
• Request refills
• Exchange
messages with
provider
• Conduct eVisits
Capabilities of Patient Portal

11. Patient health
records
• Access
information
• review results
Capabilities of Patient Portal

12. Patient Information
Gathering
• health history
• history of present
illness (PHI)
• Conduct period
reporting
Capabilities of Patient Portal

13. List of certified patient portals
Certified Health IT Product List
http://oncchpl.force.com/ehrcert?q=CHPL
Frequently Asked Questions about the Patient Portal
http://www.healthit.gov/providers-professionals/achieve-meaningful-use/core-
measures/electronic-copy-of-health-information
Additional Resources