Presentation of the process and results of the design studio "Hacking Public Services" held in the School of Design of Politecnico di Milano, Master in Product Service System Design, a.y. 2014/2015; Professors: Anna Meroni, Daniela Selloni, Eduardo Staszowski. Tutor: Anna Maggi.
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Hacking public services
1. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
2. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
A new generation of public services?
Public services where citizens play a crucial role and
active parts in conceiving, designing and producing services.
Citizens to collaborate with the public sector and to contribute
creating services that are more equal, effective, efficient and
sustainable from a social and environmental point of view.
3. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
A new generation of public services ?
Characteristics/Criteria for the selection:
• Collaborative
• Hybrid
• Digital
4. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
In-home assistance /
In-neighbourhood assistance
Job services
Public space
Education & empowerment
Culture & local heritage
Sport and open-air recreation
Reporting, consultation and
participation
Housing and hospitality
Public-interest entrepreneurship
Environment, energy and waste
10 Thematic Clusters
5. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
The service design process
6. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
!!!
Nurturing
Desk research
Creating
Team work
Co-designing
On the field (Figino)
7. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
!!!
Nurturing
Desk research
8. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
9. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
10. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
!!!
Co-designing
On the field (Figino)
11. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
12. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Borgo sostenibile - Quartiere Figino
13. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
14. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
15. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
16. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
17. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
18. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
19. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
20. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
21. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
22. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
23. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
24. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
25. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
26. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
27. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
28. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
29. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
30. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
31. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
32. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
33. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
!!!
Creating
Team work
34. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
35. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
In-home assistance /
In-neighbourhood assistance
META’
Job services
ReMiPublic space
Nove Vie
Education & empowerment
FRED
Culture & local heritage
RicordaMI
Sport and open-air recreation
InsieMI
Reporting, consultation and
participation
Chiedi a Milano
Housing and hospitality
Ancoora
Public-interest entrepreneurship
Strade Meneghine
Environment, energy and waste
Condominio Zero
36. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Cluster - In Home/In Neighborhood assistance
Students’ names - Ferdinando Esposito /
Chang Zhou / Giuliano M. Guarini /
Hangzhang Chen
VECCHIO A CHI?
A MILANO GLI ANZIANI
VIVONO INISIEME.
PERCHÈ LA COMPAGNIA È LA
MIGLIOR FORMA DI ASSISTENZA
iniziativa
promossa da
37. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Cluster ___
Students’ names: ___
RESTART YOUR LIFE
WITH ANCOORA,
BUILD RELATIONSHIPS
AND GET NEW POSSIBILITIES
38. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Cluster: Reporting, Consultation, Participation
Students Andrés Calvachi, Rogerio Carvalho,
Marica Maifredi, Anna Meda
IL SERVIZIO PER
RISOLVERE I
TUOI DUBBI
SULLA CITTÀ E
AIUTARE ALTRI
CITTADINI
HAI UN DUBBIO?
CHIEDI A MILANO
CHIEDIAMILANO.IT
?
39. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna
Cluster: Public Interest Entrepreneurship
Students’ names: Silvia Cardela, Lesley Ann
Culla, Ana Maria Ospina, Cindy Rodriguez
40. LA STORIA DELLA MIA
RINASCITA
STORIE DI MOBILI STORIE DI PERSONE STORIA DI UNA CITTA’
Raccogliamo e rifabbrichiamo
i mobili recuperabili dai rifiuti
ingombranti, trasformandoli in
una risorsa per un ciclo
ecosostenibile.
Creiamo opportunità di lavoro
per gli ex-lavoratori disoccupati
e una seconda fonte di reddito
per istituzioni e persone (Fab-
Lab, Brianza, designer)
Un marchio creativo e
un’immagine coordinata per
un’intera città garantiscono
visibilità, certificazione di
qualità e rafforzano il legame
città-cittadino.
Cluster Job Service
Students’ names:
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Chen Guanxui, Silvia Magnanini
Lorenzo Luigi Massessi, Zuzi Peskova
41. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Cluster ENVIROMENT, ENERGY, WASTE
Students’ names: Ottla Arrigoni, Giulia Begal,
Qianwen Zhao, Changming Yu
sfida di bolletta
Condominio
42. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
MILANO E NELLE TUE MANI,
VIENI E REINVENTALA!
Nove Vie vuole utilizzare lo spazio pubblico, come luogo di prototipazione per rinnovare Milano. I cittadini sono i protagonisti,
possono decidere quale problema risolvere nelle aree urbane, possono proporre una soluzione e prototiparla sul campo. In seguito, saranno sviluppati
nove progetti reali, uno per ogni zona di Milano. Tutto questo, grazie alla collaborazione tra Comune, cittadini, associazioni e aziende private.
Unisciti anche tu! Un nuovo servizio, pubblico e collaborativo, sta nascendo.
Cluster PUBLIC SPACE, NoveVie
Students’ names: Bahar Bakir , Dalila Bonomi, Catalina
Castellanos, Yaqi Zhang
43. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Cluster : Sports and Open-air Recreations
Students’ names: Dina Basuki, Valentina Bolis, Fei Cao,
Media Hosseini, Matteo Mariani
ELDERLY
HOUSE
E
OPEN
AIR
PARK
SPORT
CENTER
VOLUNTEERS
INFO
POINT
i
i i i
V
LIBRARY
NEWSTAND
BAKERY
CHURCH
is a service connecting active elderly people with the ones who live
in elderly houses so they can do sports and/or physical activities at
sport centers or outdoor areas while also enjoying each other's
company. The service is brought by Khube under the Municipality
of Milan and applied inside Milan Zone 3
LOCAL
COMMUNITY
L L
V
V
WE MEET
TO BE FIT!
Z3
ZONE
3
ZONE
3
ZONE
3
ZONE
3
44. poSter
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Cluster: Culture and Local Heritage
Students’ names:
Mariana Ozaki, Marta Violetta, Valeria Lesma, Yanyan Fu
SCOPRI LA CULTURA DI
MILANO ATTRAVERSO LE
STORIE NASCOSTE
DEI TUOI OGGETTI.
RicordaMI è un servizio che coinvolge i cittadini di Milano, le università e i musei pubblici nella
preservazione e valorizzazione dell’Eredità Locale Intangibile legata alla Cultura Materiale,
attraverso le memorie personali dei Milanesi legate agli oggetti d’uso del loro passato.
ricordaMI
45. Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Anna Meroni, Daniela Selloni, Eduardo Staszowski