1. Dana Avotina
davotina@gmail.com - 07849370781
79 Fendyke road, DA175DT
PERSONAL STATEMENT
A highly motivated and hardworkind individual is currently looking to resume professional career in banking industry.
Able to work independently in busy environments and also within a team setting. a good time keeper and always
willing to learn new skills.
WORK EXPERIENCE
Floor supervisor - July 2010 - present
HolidayInn Kensington Forum
London
Responsibilities:
• Inspecting guest rooms and public areas after they have been cleaned by a room attendant to ensure
quality standards.
• Making sure that guest’s bedrooms, corridors and public areas are serviced in accordance with the
company’s standards.
• Evaluating, counselling,motivating and coaching employees.
• Following all companyand safety and securitypolicies and procedures.
• Reporting any maintenance problems,safetyhazards,accidents,or injuries to senior managers.
Mortgage specialist assistant – February 2007 - November 2009
DnB NORD Bank
Riga,Latvia
Responsibilities:
• Fact finding, researching references and doing checks to verify a clients financial background and
circumstances
• Guiding applicants through the loan application process
• Maintaining customer records
• Working with customers in financial dificulties
Bank receptionist– April 2006 - January 2007
DnB NORD Bank
Riga,Latvia
Responsibilities:
• Greeting and directing customers
• Assisting customers with general information aboutbank products
• Monitoring stationary stock and reordering when required
Office administrator – September 2003 - March2006
Latvian Save the childer
Riga,Latvia
Responsibilities:

2. • Handling postand deliveries
• General Administrative duties (printing,photocopying,filing,etc)
• Dealing with telephone calls/queries in a professional manner
EDUCATION
Bachelor degree in buisness administration.2002-2006
University of Latvia
ADDITIONAL SKILLS
Languages:
• Russian (advanced)
• Latvian (native)
REFERENCES
References are available on request.