5. Solutions Exist
•
Become a “connected company” (D. Gray)
–
Social collaboration inside
–
Connection with the ecosystem outside
•
Leverage what drives people at work (D. Pink)
–
Autonomy
–
Mastery
–
Purpose
•
Overcome organizational resistance to change (J. Kotter)
–
Create a climate for change
–
Deliver change through a dual organization: pyramid & network
•
Make change stick (Heath bros.)
–
Drive through reason, motivate through emotion
–
Remove obstacles |
Desire to
Inclusion
Network
Open
Enable
Bottom-up
Viral
Cross silo
Inspire
@CelineSchill
6. |
Collaboration: Internal social networks
Speed & agility:
Instant messaging
Inclusion: Crowdsourcing, diversity, dialog
Cross silo exchanges
Going digital
New Behaviors
Collective
Social collaboration
Individual: small steps, right away
@CelineSchill
7. Quality Innovation & Engagement
●
Quality Issues (metrics…)
●
Public health loss
●
Business loss
●
Human issues
●
Pride to work there, but
●
Lack of trust in the leadership
●
High Disengagement
Quality products should always be available to our customers
FLAT
Themes of non-compliance have not changed for more than a decade
@CelineSchill
12. An Unprecedented Dialogue Mindset
•
Calling for feedback on an open, anonymous platform
–
6,000 Likes
–
570 Messages
–
1,300 Active users
–
Direct emails with constructive suggestions
•
5 main themes
Values
Enablement
Leadership & HR
Operational efficiency
Technicalities
“We’re Entering Into New Territory”
@CelineSchill
15. Job Description?
•
Open up
•
Inspire
•
Reassure
•
Facilitate
•
Listen
•
Connect
•
Experiment
•
Train
•
Do
•
Tell
Enable the organization’s transformation :
make it work as a network – leveraging existing technologies and practices – to support business and organizational performance
@CelineSchill