‘The Tide is Changing: The Importance of Digital for Your Community’ webcast will help you better understand what you need for and how to move forward with your community’s digital transformation. Understand how to better address common challenges and learn best practices from successful community initiatives to create your own roadmap for digital transformation. More info: https://grs.cisco.com/grsx/cust/grsEventSite.html?EventCode=12739&LanguageId=1&KeyCode=000966122

1. TheTideisChanging:
TheImportanceof DigitalforYourCommunity

2. Who is PTI?

11. Vital records were still
paper-based and
located in the
basement of the
municipal building.
They became
unreadable after the
flooding.

12. • Smart Cities & Counties
• Intelligent Communities
• Internet of Things or Everything
• Digital Communities

13. What Makes A Smart City or County Smart?
• Smarter transportation (bus, car, train, planes,
boats)
• Smarter digital infrastructure
• Citizen engagement
• Smart and big data
• Data visualization
• Leadership and vision
• Safety
• Health services

14. Data has always been around - so what’s different……..
Volume Velocity Value
Veracity Variety

15. Elements of “Digital”
• Leadership
• Collaboration tools
• Culture of innovation
• Enhanced governance
• Performance measurement
• Smart IT
• Information sharing
• Cyber security
• Citizen engagement
• Apps for citizens
• Transparency
• Privacy
• Open and real-time data
• Multi-platform 311 contact
centers

16. Open Data
è
ç
Citizen
Engagement
Transparency
ì

17. Open Data
è
ç
Citizen
Engagement
Transparency
ì
Information
Interaction
Openness – process
and outcomes

18. Key ingredients:
• Leadership
• Vision (enterprise)
• Governance
• Digital Infrastructure
• Information (data)
p

19. TRUST Citizen Pride and Satisfaction

21. 1420 Prince Street
Alexandria, VA 22314
www.pti.org
Alan R. Shark, Executive Director
ashark@pti.org

22. Digital Government—It has
always been and still is a
Journey
Mark Boyer
Cisco Citizen Services Group
Dec. 2, 2015

23. Mark Boyer Public Sector Career
§ State Legislator
§ City Manager
§ GM City Utility
§ Commissioner of Administration
§ State CIO
§ Cisco Internet Solutions 1999
§ Homeland Security, National Capital
Region
§ Cisco Contracts
§ Cisco IoE Solutions Guide

25. Wave
Internet
Solutions:
DMV on-line
Citizen
Services
Wave
E-Gov
Portals
Web Pages
Internal Apps:
HR/Finance/Travel/
Expense
Wave
Digitization
Transformational
Connected Gov
Internet of Things
Smart Connected
Cities
Internet of Everything
Waves of Transformation in Government/Techonology the Enabler

26. By 2020, about 50 billion
objects connected to the
Internet
In 2012 alone, we created more
data than previous 5,000 years
An estimated 77 billion apps
will be downloaded
during 2014
This year, the number of
mobile-connected devices will
exceed the number of people
on earth
2/3 of the world’s mobile data
traffic will be video by 2015
Globally, machine-to-machine
IP traffic will grow 20-fold from
2012 to 2017
Digital
Disruption
Digital
Disruption
An estimated >77
billion apps
were downloaded
during 2014
2/3 of the world’s mobile
data traffic will be video
this year
Digital Disruptors
Digital Revolution 2.0: The Convergence of Mobile, Social,
Cloud and Data > More Change> Connections
50% of shoppers want to
integrate mobile into their
grocery experiences
53% of young people
would trade their sense of
smell for technology
4 out of 5 customers
globally would trust a
non-banking institution to
handle their banking
By 2020, ~50 billion
objects connected
to the Internet

27. IoE: The Networked Connection of People, Process, Data
and Things
Delivering the right
information to the right person
(or machine)
at the right time
Process
Physical devices and objects
connected to the Internet and
each other for intelligent
decision-making; often called
Internet of Things (IoT)
Things
Connecting people
in more relevant,
valuable ways
People
Leveraging data
into more useful
information for
decision-making
Data

29. Cisco Confidential 29 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
IoE Possibilities for Cities
“Every major
demographic trend that
is happening in the US,
is happening at a faster
pace, greater scale and
higher level of intensity
in our major
metropolitan areas.”
The Metropolitan Revolution: How
Cities and Metros Are Fixing Our
Broken and Fragile Economy
by Bruce Katz and Jennifer Bradley

30. Smart Lighting Smart Water Smart Bus Stop Smart Parking Smart WasteSmart Buses
Revenue Jobs Productivity Cost AvoidanceCitizen Experiences
Barcelona: Smart City Creates $3B in Value
Smart citizens
Smart Water: $58 million
Smart Parking: $53 million
Smart Lighting: $47 million
Smart Buildings: $124 million
Connected Learning: $170 million
47,000 Jobs created

31. Cisco Confidential 31 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Traffic Management
Smart Lighting Smart Mass Transit
Intelligent and Responsive Infrastructure
Solutions
• Reduce congestion
• Reduce frustration
and time
• Easy to use mobile
payment
• Alerts to officers of
cars parked in no
parking zones
• Reduces energy and
maintenance costs
• Is the infrastructure
for other city
services like parking,
air pollution
monitoring, traffic
monitoring
• Improve trackside
safety
• Use location
awareness to
improve scheduling
information
• Increased ridership
• Improve ticketing via
mobile apps and
kiosk ticketing
• Displays live video
from any traffic
camera and maps it
• Alerts operators to
accidents
• Creates incident
record and collects
all relevant data
Smart Parking

32. Cisco Confidential 32 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
• Real-Time Water Administration
• Sensors on Infrastructure (Dams, Diversion Structures,
Wells, Pipelines)
• Modeling for Future Water Projects
• Drought Modeling
Water Management Solutions

33. Cisco Confidential 33 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Law Enforcement Schools
Emergency
Response
Emergency
Preparedness
Public Safety and Resiliency Solutions
• WiFi access reduces
4G costs
• FirstNet accessibility
• Streaming Video
• Seamless Connection
of disparate radios
Real-Time Situational
Awareness via
• Public alerts
• Pedestrian safety /
signage
• Environmental alerts
• Emergency connectivity
in a natural disaster
• Reliable connectivity
to the Emergency
Operations Center
• Testing alert systems
• Geography based
intelligent planning
• Seamless connectivity
across jurisdictions
Connecting emergency
responders to schools
• Video Streaming
• Audio Sensors
• Campus maps

34. Cisco Confidential 34 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Healthcare Family Services
Accessible and Mobile Services for Citizens
Solutions
Basic Services Business
• Marriage licenses
• Birth and Death
certificates
• Building permits
• Residential parking
permits
• Library cards
• Bills, taxes and
citation payments
• Interpretation
• Immunizations
• Assistance with
getting insurance
• Referral assistance
• Senior assistance
• Disabled citizen
assistance
• Behavioral Health
• Assistance with food
stamps or financial aid
• Assistance for
mothers (WIC)
• Housing and homeless
assistance
• Domestic violence
prevention
• Assistance with
permits, licensing and
registration
• Connecting owners
with resources, grants
• Business District
Collaboration on
security

35. What Do New and Better Connections
Mean for the Public Sector? What Outcomes?
Machine-to-Machine Machine-to-People People-to-People
New Connections Outcomes for Governments
• Smart buildings
• Smart lighting
• Smart payments
• Intelligent public transit
• Smart grid
• Video surveillance
• Smart parking
• Disaster response
• In-patient monitoring
• Telework
• BYOD
• Connected learning
• Travel avoidance
Increased Revenue
and Compliance
Employee
Productivity
Enhanced Security
Improved
Asset Use
Energy
Optimization
Citizen and Employee
Experience
New Revenue
Streams
Lower
Costs

36. Smart City—What is It?
What Does it Do?

37. Cisco Smart+Connected City Solution Framework
Foundational Network
S+C City Wi-Fi and Multi Sensor Network
Wireless WAN
(2G/3G/4G/ Wimax)
DSRC/LMR
Internet
Public/Private
WAN
MOBILE APPS PARTNER APPLICATIONS AND URBAN SERVICES
Monitoring/Command
Control Centers
Lighting
Management
Safety and
Security
Environment Waste
Management
P
Parking
Management
Water
Management
Transport
Management
Traffic Management
PARTNER
SENSORS
Street
Lighting
Safety and
Security
Environment Waste
P
Parking Water
Traffic
STREET
Citizen
Engagement
Street
Furniture
BUILDINGS
Commercial Residential Industrial
VEHICLES
Vehicles
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public

38. Are You Ready?
CIOsCity/County
Managers
“Life is change…
Growth optional…
Chose wisely…”
Karen Kaiser Clark, Writer
I want to do this!

39. Smart Cities Council

40. What Is Motivating Cities and Counties to Get Started?
§ Improve basis infrastructure:
Energy; Water/Wastewater;
Transportation; emergency
response
§ Growing population
§ Aging infrastructure
§ Increased citizen expectation
§ Short and long-term job creation
§ More livable, workable, sustainable
communities

42. Why Isn’t Everyone Running to Jump on the Bandwagon?
FUNDING!
§ Smart Transportation
§ Energy Efficiency
§ Smart Grid
§ Smart Water
§ Street Lights
§ Public Safety
§ Digital Government Services
§ Payments

43. Accelerating Your Smart City Journey
§ Develop a IoT/IoE/S+CC Vision and
Strategy
§ Identify Stakeholders and Leader
§ Create a plan to implement strategy
§ Start Small
§ Define Success Metrics
§ Communicate to internal and external
customers
§ Get Started
§ It is a Journey

44. Where Are You on your Digital Journey
§ marboyer@cisco.com
§ www.smartcitiescouncil.com
§ www.pti.org
§ http://www.cisco.com/web/
strategy/
smart_connected_communities.ht
ml
§ http://cs.co/go-digital

45. Thank you.