Learn about how we create, deploy, and track learning to each audience by using e-learning tools that offer a blended format of learning opportunities.

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Deploying technology learning
programs with minimal resources
2014 Chicago eLearning &
Technology Showcase
August 5, 2014

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Grant Thornton focuses on serving dynamic
organizations that pursue growth holistically —
whether through revenue improvement, leadership,
mission fulfillment, or innovation.

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Grant Thornton’s generation dynamics
0% 10% 20% 30% 40% 50% 60% 70%
Gen Z/Silent
Millennials/Gen Y
Gen X
Baby Boomers

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How IT supports change

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The LaMarsh Managed Change Model
• Determine major issues in each stage of change
• Identify and assess the key stakeholders
• Determine the degree of risk and cost of the change
• Design the Safety Nets (Change Systems)
• Build the change strategies & tactics into the overall plan
• Ensure a stabilized change following implementation
• Watch, measure, and adapt as the change proceeds
Managed Change™
Identify the Change
Current Desired Delta
Prepare to Change
Sponsor Change
Agent
Target
Culture History Resistance
Plan the Change
Communications Learning Reward
Implement the Change
Sustain the Change

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Resistance

7. Quick ‘curve check’ …
Basic
awareness
Do they
get it?
Do they
believe?
Can they
actually do
it?
Is it
business
as usual?
• Do we know if
they understand?
• Is our message
consistent with
their
experience?
• Have we given
them a chance
to ask questions?
• Have we
checked the
message got
through?
• Have we
explained what
we’re trying to
do?
• Did we tell the
what our key
messages are?
• Have we
communicated
the basics, who,
what, why,
where, when
how?
• Have we excited
them about it?
• Have we clarified
what’s in it for
them?
• Is there a cause
that’s worth
signing up for?
• Are they trained
and does it
work for them?
• Are they clear
on what they
practically need
to do on
Monday
morning?
• Are we listening
to their
objections?
• Does it feel like
the right thing?
• Are we
maintaining
momentum?
• Is there
something to
celebrate?
Awareness Understanding Experimentation Confirmation Realization Acceptance

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Start of deployment
Communications
Deployment
Knowledge
Training

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Project GaTes

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PIT Crew
Project Implementation Team
• Communications
• Training
• Knowledge
• Deployment

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How learning programs are deployed
Microsoft updates are now fast and furious
Customer demands are high for mobile integration
1st look at the change impact to our customers:
• Day-to-day activities
• Productivity improvement
• Skill expansion

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Discussion
Work on a plan for your next technology deployment

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How we market a deployment
• Various web parts on SharePoint
– Resource Centers
• Support team:
– Posters & learning events
• Customers:
– Collaboration sites

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Blended learning styles
• Gamification
• Summing up sheets* populated by the facilitator
• Electronic surveys utilizing SharePoint
• Recorded session library/video library
*Summing up sheets are from Six Disciplines of Breakthrough
Learning, written by Cal Wick and Roy Pollock
– The 6 D's Company

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Results of adoption
Technology
change
Reduced
amount of
service tickets
Work
completed is
within budget
Role
expectations
are being met
Surveys show
alignment with
strategy
Adoption

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