Cherwin L Ceylon
Curriculum Vitae Home 011 692 2355
6 Coughariver Street Mobile 083 204 8780
Randfontein E-Mail: Cceylon@fnb.co.za
I can use my skills to succeed in a stimulating and challenging environment, building the success of the
company while I experience advancement opportunities.
I want a highly rewarding career where I can use my skills and knowledge to help the company and my
co-workers be successful.
I can use my talents and skills to grow and expand exceling in different fields with hard work,
perseverance and dedication.
I can use my experience and education to help the company meet and surpass its goals excellence and
establish an enjoyable career for myself.
Certificate in Banking Service (NQF 5) 1 Feb 2006.
Bcompt (Accounting Sciences) Completed 2011
Current Studies: Postgraduate Diploma in Internal Auditing
UNISA Student Number: 36355909
FNB Points of Presence
Role: Auditor C
Date : 24 Sept 2013 to date
Conducting and documenting moderately complex audit projects.
Responsible for carrying out audits following prescribed audit programs
Manage costs / expenses within approved budget to achieve cost efficiencies
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users,
SME’s, project managers and senior staff members
Maintenance of expert knowledge on relevant legislative amendments, industry best practices and
provision of proactive advice and solutions to relevant stakeholders
Pre-administration audits – conduct administration checks of prospective client companies so as to
evaluate their suitability and provide assurance to the bank.
Comply with governance in terms of legislative and audit requirements
Develop, maintain and implement relevant audit processes in line with audit strategy
Prepare and compile information to conduct meaningful audits.
Conduct agreed audits according to agreed process and audit criteria and compile reports based on the
findings of the audit review and highlight any areas of risk to the bank.
Improve business decisions by providing accurate and reliable business intelligence (information) together
with analysing trends and data
Plan and manage performance, skills development, employment equity, talent and culture of team in order
to improve innovation, achieve efficiencies and increase competencies
Manage own development to increase own competencies
FNB HOME LOANS
New Business Consultant
Date: 21-02-2009- 20 Sept 2013
To build, maintain and develop rewarding relationships with designated market
Drive the achievement of specified targets
To constantly ensure that communication is filtering through to all parties
Facilitate sales process with Estate Agent, FNB Sales consultant, seller, purchaser and attorney
Ensure maximum share of FNB new business through sales generated via Estate Agents.
Follow through all deals in the value chain from receipt of OTP up to registration.
Liaise with Estate Agents, FNB Sales Consultants and Attorneys to ensure smooth application process for
purchasers of Quick Sell process.
Investigate decline reasons and assist with the motivations of applications where there is potential merit
for credit to re-look the applications.
Handling and effective resolution of customer complaints
Provide regular feedback to Estate agents on progress of finance applications.
Training of business partners on Home Loans products, processes and policies
Build relationships with Collections and Credit department.
Image at all times being exceptionally knowledgeable in your Maintain a professional specialist field.
FNB HOME LOANS
Operational Pricing Specialist – National
Date: 13-08-2008- 20-02-2009
Interaction with staff and customers on rate rebates giving timeous replies to queries and requests.
Provide input on how to optimize our pricing strategies in terms of changing our pricing curve.
Validating that the pricing model is correct at all times.
Identify and articulate multiple pricing solutions,
Be thorough and give attention to detail.
Requiring creative and innovative thinking, judgment and the development of new approaches with regard
be highly numerate
have knowledge and understanding of the financial dynamics of a financial service provider
good communication and presentation skills both written and verbal
have highly developed computer literacy skills including knowledge of Word, Excel, PowerPoint, Access
have sound analytical and judgmental skills to solve practical problems
have good understanding of Risk management
must have a strong passion for good customer service
FNB HOME LOANS
Sales Support Consultant – Gauteng Region
Date: 1-10-2007 – 12-08-2008
To support the Regional Sales Manager / business partners / consultants in relation to:
1. Rate discount requests that benefits the client and the bank.
2. Day to day resolution of queries pertaining to Credit, 2nd level of escalation when call Centre outside
SLA and to resolve it.
3. Building and maintaining of relationships telephonically to retain business.
4. NTU’s to be followed up and assisting in trying to retain business
5. Assisting with client queries when required and to resolve it.
6. Understanding of Hogan / Nas / Excel to assist with queries and keeping various schedules updated.
Responsible for the successful resolution of all incoming calls / queries / emails from various sales
partners , sales consultants and attorneys within SLA
Responsible to ensure that all applications are followed through until registration within SLA
Responsibilities also include the following:
1) Bond Administration – Confirm bond applications in terms of credit requirements.
2) Bond Tracking (Intake – AIP – FA – REG – Payout) – Monitor applications through the process in
accordance with Service Level Agreement.
3) Consultant Liaison – Update consultant telephonically or electronically of deals status when required
4) NBP Liaison – Liaise with NBP regarding any outstanding information required.
5) CRC Liaison – Liaise with CRC as to escalation of queries / outstanding issues
6) Pipeline – Monitor / Drive payouts within SLA
7) Attorney liaison - Liaise with Attorneys to ensure speedy registrations and good relationships
Client Service – Adhere to our client service ethic and FNB values
ABSA Retail Credit Evaluation Services
Date: 18-06-2007 – 1-10-2007
Motivate credit applications
Provide relationship consultants with the relevant “credit support” to ensure that a client focus is
Assess pay/no pay motivations and motivate the appropriate excesses. Assess more difficult referrals.
Manage out of order accounts with the Relationship Managers, if necessary
Develop specific strategies for clients in order to rectify out of order accounts
Monitor client accounts timorously and in accordance with specific policies
Adhere to ABSA Credit Risk model
Adhere to Service Level Agreements (SLA) that have been defined
Highlight process and procedure inefficiencies to the Credit Team Leader
Communicate appropriate status and progress to the Credit Team Leader
Apply credit policy and procedures
Manage excess reports
Follow up and account normalization
Meet the Banks service standards
Manage irregular accounts
Monitoring & Control of large deposits
ABSA Home Loans
Date: 01-02-2006 – 17-06-2007
Processing of loan applications
Credit rating on Customers
Calculation of repayments.
Home loan process Allocations, Scoring of Applications
Requesting of valuations and following up
Final granting of application
SKILLS AND KNOWLEDGE PROFILE
Job related skills achieved to date:
Pastel accounting v l.2
Passion for customer service and maintenance of customers.
Creative problem solver.
Proven negotiation skills.
Display a Professional Image.
Proficiency of all Microsoft Office applications i.e. MS Word and Excel
Fluency in Afrikaans and English.
Accuracy and attention to detail
Proven ability to work with figures and under pressure
Intrapersonal Resilience And Stress Management
Leading and managing planning and organising
Functional Business Insight And Risk Awareness
Communication Verbal And Written Communication (Inc. Listening)
Communication Influencing And Impact (Inc. Negotiation)
Cognitive Judgment And Decision-Making
Cognitive Analysis And Attention To Detail