Geneva 10.10.13 hosted by Accenture
Union is a network of innovators and marketing professionals from large enterprises who believe that collaboration and partnerships are key to the development of future products and services.
With 1,000 members in the network, Union is come to Switzerland for the second time this October!
17. Stories, systems
and people
We focus on articulating the story at
the heart of the business and designing
customer touchpoints.
Tying these two together with rigorous
systems is what creates iconic brands for our
clients
and powerful experiences for people.
Client name – Document title
17
Stories Systems People
18. We have the capabilities to help
businesses innovate, design and
transform to thrive in the moving world
Client name – Document title
18
Strategy &transformation
Defining and delivering
on tomorrow‟s
brand, customer
experience
and digital opportunities
fuelled by
creativity, innovation and
design thinking.
Storytelling &
engagement
Defining the purpose
of the business.
Communicating
with, engaging and
mobilising stakeholders.
Living IdentityTM
Creating, designing and
producing brand identity
systems for a moving
world context.
Experience design
Defining, designing
and producing
powerful experiences
that connect people
to brands, products
and businesses.
Digital product &
service design
Designing world-class
digital products and
services that are
ownable and born
out of the brand.
Innovation consulting
Research, ideation
and prototyping to
create new business
opportunities.
19. We work in partnership with leading
global and regional brands and
innovative start-ups
Client name – Document title
19
20. Template note
To embed video in Power point
– Double click media icon to insert
a video. Ensure the video is set
to „Click to play.‟
– Remember to keep linked file
with PPT when moving files
To create a hyperlink to Vimeo
– PDF the presentation.
– Open in Acrobat, ensure it is
cropped correctly.
– Go to Tools > Advanced editing >
Link tool
– Use the cursor to click and drag
to select the link area.
– In the dialogue box under „Link
type‟ select „Invisible rectangle‟
and ensure „Highlight style‟ is set
to „None‟
– Click „Next‟ and enter the Vimeo
URL, confirm by clicking “OK‟
Click to play film
Moving Brands introduction
20
34. • A leading state-of-the-art academic institution
• A vibrant community of ~31‟000 «brains»
• 9‟300 Students of over 125 nationalities (Bachelor, Masters, PhD)
• 3‟400 Staff (scientific, administrative & technical)
• 320 Faculty
• 18‟000 Alumni Database
• Recognized for & driven by «Innovation»…
• Record VC funding in 2012: 98 Million CHF
• 156 start-ups established from 2000 – 2012
• Innovation Park with Vice-Presidency for Innovation and Tech Transfer (innogrants, Inspiration grants, TTO,
Alliance etc), Scientific park, La Forge co-working space Back-end innovation
• How could we strengthen further EPFL‟s innovation culture & capabilities?
• Foster a user-driven innovation approach through up-stream idea generation
• Reward creativity and collaborative cross-disciplinary approach to generate disruptive ideas
• Build a stronger innovation community & spirit, federating campus and partners
EPFL & Innovation
35. Using the crowd – open and ‘open’ innovation
Corporate B2B & B2C Social & Development
Academic &
Research
Institutions
???
36. Why Ideation at EPFL?
• Mindset
• Cross disciplines
• People
• Tools
• …….thenext Google
37. 1. Vote/like
(brings best ideas to the
top)
2. Comment
(finetune and develop
ideas, create expert
groups)
3. Feedback
(from challenger and
other users, further
defining the solution)
Challenge
Ideas
How it works
38. 1st Challenge: 14th October 2013 and more to come…
Réinventons ensemble l‟intérieur de la voiture du futur !
39. Good Ideas….so then what?
A research project? Internship? Industrial R&D? Prototype?
Transferrable skills, networking, profile-building
40. Key Challenges – Best Practice Sharing
• Managing IP
Collaborative vs Competition?
Types of Challenges?
• Which Incentives?
Gamification, visibility, career…
• Interests & Benefits for Partners?
48. MobiLab
A citizensplatform to improveyourmobility
Patrick Genoud
Observatoire technologique – State of Geneva
www.ot-lab.ch
49. • Understand people needs in the context of the
« Mobilités 2030 » strategy
• Go beyondthe engineerview of mobility
• Imagine new services linked to ourmobility
• Makeour first steps in these new modes of
interaction with the users
Goals
64. Head of Consumer Experience
Path to purchase
“Before, the biggest
audience Nike had on any
given day was when 200
million tuned in to the
Super Bowl. Now, across
all its sites and social
media communities, it can
hit that figure any day.”
- FORTUNE
65. BUSINESS CHALLENGE
“ Experience is the new innovation”
“What’s key for us is how we
build the holistic digital
relationship” – NIKE CFO
“Innovation is key ........
experience is everything ....
blah blah ... buy our stock.”
“Consumer experience
(CX), is the perception a
patron has after engaging
with a brand.” – 1st hit on
Google
Now this is a chart that I have been using for quite some time and it is regularly in need of updating…the world in which we do business or offer our services or our opinions is getting more and more complex. Any of the ideas for services/products developments that come from meetings like this will need to come to life across many if not all of these. And they need something at their heart.
Our idea of brand goes a long way beyond a logo or a name…although both play their part. It is about getting to a story at the heart of the business or the product and then making that story work across the amazing array of touchpoints we have just seen.
These are the ways in which we engage with our clients – one or more or all of these.
This is just a snapshot of some of the people we work for…Thank you for listening and if I can explain anything in more depth please come and find me I would love to talk about it.
Who am IAccountants: Trail running, footwear brandConumsers: A ski brand
2.) What do I do?
Over used under understood ... Just like “strategy”There is a reason I’ve talked as much about NIKE as Salomon – they completely dominate the sporting goods industry.
How to be more actionable? Like insights in a consumer segmentation