KISS: The Key to Igniting Digital Change Among Field Workers #COMIT2019
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1) The document discusses adopting digital tools in the construction industry to improve collaboration, information sharing, and empower field workers. 2) It describes how traditional paper-based site diary processes are inefficient and can result in lost or inaccurate records. 3) The solution is to develop a simple, easy-to-use digital site diary tool that saves time and motivates adoption by demonstrating clear benefits to field workers.
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KISS: The Key to Igniting Digital Change Among Field Workers #COMIT2019
- 1. K.I.S.S. Igniting Digital Change with Field Workers Introduction Background Context Historical example Digital revolution Objective Solution Questions
- 2. 2011 Creation of Script&Go (holding company),developing construction specific digital solutions such as BatiScript, FiberScript and bespoke solutions 2014 Development ofDigital Site Diary in conjunction with COMIT and Costain 2016 Acquisition ofSite Diary by Script&Go 2018 Development of Site Diary v2 2019 Spin-off and incorporation ofSite Diary in the UK Who weare BACKGROUND Introduction Background Context Historical example Digital revolution Objective Solution Questions
- 3. Reached the Chasm 13.5% (324k users) CONTEXT Adoption curve Introduction Background Context Historical example Digital revolution Objective Solution Questions Innovators 2.5% Earlyadopters 13.5% Earlymajority 34% Late majority 34% Laggards 16% 100 75 50 25 0 Marketshare%
- 4. 1. Early Majority should understand that companies embracing digital tools are delivering better 2. Early Majority should be inspired to make the change 3. Behavioural change cause Organisational change CONTEXT Outcomefromtoday Introduction Background Context Historical example Digital revolution Objective Solution Questions
- 5. 1. Printfiles 2. Goonsite 3. Wastetime 4. Back tooffice 5. Scanpaper /fillin Excel 6. Sendviaemail … Archive? Traditional site diary process HISTORICAL EXAMPLE Introduction Background Context Historical example Digital revolution Objective Solution Questions
- 6. 1. Printfiles:Nothinginplace 2. Goonsite:Forgettofillinortake notes 3. Wastetime:Ratherdosomethingelse 4. Backtooffice:Don’thave alltheinformation 5. Scan paper/fillinExcel:Runoutoftime 6. Sendvia email:Towho?Why? … Archive? Failureto haveaccurate records could cost £ millionsin case of a disputeor claim! What can go wrong… HISTORICAL EXAMPLE Introduction Background Context Historical example Digital revolution Objective Solution Questions
- 7. 1. Water& Steam to mechanise 2. Electricity to createmass production 3. Electronics & ITto automate 4. Digital revolution builds on the Third → Fusion oftechnologies → Speed → Impactonsystems → Billions ofpeopleconnected The new Industrial Revolution DIGITAL REVOLUTION Introduction Background Context Historical example Digital revolution Objective Solution Questions
- 8. 1. Collaboration 2. Information 3. Ownership 4. Accountable 5. Communication 6. Easeofuse 7. Accessible 8. Empowered Innovating to empoweryour team OBJECTIVE Introduction Background Context Historical example Digital revolution Objective Solution Questions
- 9. 1. What skill set is required? → Existing → Upskill 2. What level of participation is expected? → Interaction → Training 3. What is theease of accesstothe innovation? → Mobile / Smartphone → Tablet 4. What is the motivation? → Savestime → What’sin it forme? Barriers to entry OBJECTIVE Introduction Background Context Historical example Digital revolution Objective Solution Questions
- 10. 1. Technology asan enabler 2. Improve the workplace 3. Accelerate outcomes 4. Data … Data …Data Innovating to Enhance OBJECTIVE Introduction Background Context Historical example Digital revolution Objective Solution Questions
- 11. 1. Howdo you cross Chasm? 1. Move from traditionalto innovation 2. Takethesimplest of functionsto digitise 3. Makeiteasy to adopt 4. Addressthe actualbarriers toentry 2. What’s in it for me? 1. Makeyourfunctioneasier 2. Saveyoutime 3. FEAR… FalseExpectationsAppearingReal KeepIt Simple, Stupid! SOLUTION Introduction Background Context Historical example Digital revolution Objective Solution Questions
- 12. 3. Don’t force it on field workers but rather embrace 1. Illustratehowit will benefit them 2. Demonstratehoweasy it is touse 3. Startusing it yourself (bethe leader) 4. ToothbrushTest(LarryPage :Google) KeepIt Simple, Stupid! SOLUTION Introduction Background Context Historical example Digital revolution Objective Solution Questions
- 13. 4. There is no time to learna complicated system 1. It mustbeSimple(KISS) 2. Easeofuse (KISS) 3. Makeitaccessible (KISS) 4. Whatdosite workersuse every day? 5. What is the future? Endlesspossibilities… KeepIt Simple, Stupid! SOLUTION Introduction Background Context Historical example Digital revolution Objective Solution Questions
- 14. Stay connected LinkedIn warnoldhill&Mobile SiteDiary Email warren@sitediary.com& hi@sitediary.com Website www.sitediary.com Thanks! QUESTIONS Introduction Background Context Historical example Digital revolution Objective Solution Questions
Notas do Editor
- KISS: IGNITING DIGITAL CHANGE WITH FIELD WORKERS Have you heard of the KISS principle? A principle that was coined by the late Kelly Johnson who was Lead Engineer on the Lockheed Skunk Works (S-71 spy plane and others) He explained that whatever they made had to be something that could be repaired by the man in the field, in other words … if their products were not simple and easy to understand then they would quickly become obsolete And so it is on this basis that technology needs to follow the KISS principle to ensure ease of adoption in the field Who has some level of digitisation in their company that is used by Field Workers?
- Background to Site Diary
- You may be familiar with the Adoption Curve This illustrates the typical adoption of a new product (or technology) by the market, as well as the curve of total market adoption Innovators … first people to adopt a new innovation, quick to accept, willing to take some risk, usually younger Early Adopters … opinion leadership, more discrete, use technology to enhance Early Majority … adopt after some time, contact with Early Adopters, seldom opinion leaders Late Majority … sceptical about new technologies, no appetite for risk, follow the crowd Laggards … don’t even look here Typically a “chasm” between Early Adopters and Early Majority Interesting that this is where the Construction Industry is at the moment with around 324,000 ( out of 2.4million) people using technology in some form to enhance how they operate
- What are the desired outcomes from this session…. Understand that companies that are embracing digital tools are delivering better … be part of the Early Majority Be inspired to make the change Understand that behavioural change creates organisational change … NOT the other way around
- Take a look at a typical site diary today… Print off some files, forms, templates … if in place Go on the site and hopefully fill these in (or make notes in a book) during the day in order to record events Possibly see this as a waste of time or even use it to procrastinate Get back to the office at the end of the day with the forms or notes or even what they can remember … fill in the site diary or create a document Scan the filled in form or fill in Excel spreadsheet Send it off via email Now to archive … where. How, why, who ????
- What can go wrong in this process… Print off some files: Nothing in place; no system Go on the site and forget to fill in the forms, take notes or photographs Possibly see this as a waste of time or even use it to procrastinate : they rather do something else Get back to the office at the end of the day : realise that they don’t have all the information, they may have forgotten what actually happened and see this again as a waste of time Scan the filled in form or fill in Excel spreadsheet : Run out of time at the end of a busy day Send it off via email : Is this information getting to the right people who need it to make informed decisions or to keep track on progress Now to archive … where. How, why, who ???? : Failure to keep accurate records of field activity backed up with photos could result in having to pay £ millions in the case of a dispute or claim where insufficient information is available
- We are currently in the new and forth industrial revolution … to recap: First used water and steam to mechanise Second then used electricity to introduce mass production Third was about Electronics and IT to automate production And the Forth is the digital revolution that builds on the Third by…. Fusion of technologies Increasing the speed at which information is processed Impacts directly on existing systems Connects billions of people daily and in an instant 4.4 Billion internet users worldwide 55.2 million in the UK … 37 million on smart phone devices
- How do you empower your Team …. Firstly, your team consists of various functions …. Contractors, Owners, Architects, Engineers, Sub-Contractors, Consultants There needs to be: Ease of Collaboration Flow of Information Ownership at all levels Accountability in all areas Open Communication across the whole team Ease of use for everyone Something that is accessible to all stakeholders Ensure it empowers all team members
- What are the anticipated barriers to entry… What will be the required skill set and how can we ensure that this is achieved …. Identify existing skills and upskill where required What level of participation should be expected and how can that be achieved … How much will people Interact with it and what training is required How can you ensure that field workers have ease of access … on a mobile / smart phone or tablet that they have access to ; familiar with these devices What is the motivation for field workers to use the technology … saves time, makes life easier, enhance their performance (What’s in it for me?); if it saves the company time, increases productivity and bottom line profitability then could there not me a monetary incentive for field workers to use it?
- Technology as an enabler: Improve productivity Reduce costs Be more competitive Reduce risk Increase profitability Enhance the workplace Better collaboration Greater communication Simplify the processes Cross pollination of work areas Accelerate outcomes Quicker and more accurate communication Shorter reaction times Access to information Data The ease of access to data Able to make quicker decisions Historic data enables better forecasting Integrate with other systems
- How do you cross this chasm even when there are more than 200 app available for the construction industry… Identify a traditional system or process and find a digital innovation that replaces it What is the simplest of functions that you can digitise Make sure it will be easy to adopt by field workers by making it easy to use Overcome your own barriers to entry; these need to be real and not imagined. Many times people think up reasons why it won’t work rather than getting the reality What’s in it for the field workers? It has to make what they do easier Show how it will save them time moving from traditional to digital innovation Eliminate their FEAR … False Expectations Appearing Real … there is sometimes the fear of anything new or different
- 3. Don’t try and force change … get them to embrace it Clearly illustrate how it will benefit them individually and as a collective Demonstrate how easy it is to use … train the people using it and get them to at least give it a try Start using it yourself as leading by example if a great way to get buy-in When selecting a digital too use the Toothbrush Test (Larry Page CEO of Alphabet the company formerly known as GOOGLE… something that people will want to use at least 2 or 3 times per day because it is simple and improves their lives
- There is no time to learn a new and complicated system… It must be Simple to use and download It must be easy to use by everyone It should be easily accessible Decide on one thing that site workers use every day as your first choice What is the future? More and more digital tools are becoming available and whatever you choose should be aligned to your strategic plan for the future