Listen to a Q&A session about the workforce management journey of Cell C, highlighting the challenges they faced and what they have achieved so far in terms of efficiency improvements, customer focus and much more

1. Teleopti
Provider of Workforce Management Solutions
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2. A FOCUSED GLOBAL NICHE COMPANY
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• Well consolidated, Privately held
• Continuous, customer focused growth, always
profitable since start 1992
• Partner centric go to market model
• 15 offices around the world
• Solutions implemented in 80+ countries
• >9 out of 10 customers recommend us
• 180 employees, HQ in Stockholm, Sweden
• Focus on and commited to Workforce
Management
• Top three in all markets outside US, market leaders
in Northern Europe, Russia & CIS, MEA, China
• Growing with one new customer every second
week in North America.

3. OUR PRESENCE
Teleopti has 16 offices and customers in more than 80 countries
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Offices
Customer countries

4. WFM IS ABOUT MANAGING MULTIPLE KEY DEMANDS
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Customer
satisfaction
Profitability
Employee
satisfaction

5. SUCCESS IS ABOUT PEOPLE AND PROCESS CHANGE
We deliver change support and not just a technical installation
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THE PEOPLE
TELEOPTI WFMTECHNOLOGY

6. Teleopti's pioneering work in the WFM
market, backed by the outstanding
customer value of its full-featured product set, has
earned it an eminent position in the market.
Its commitment to product innovation is
highlighted by the richness of its features in all
areas, from forecasting and scheduling to
performance management and agent
enablement.
Teleopti combines product innovation with best-
in-class delivery and post-implementation
support.
”CUSTOMER VALUE LEADERSHIP
Frost & Sullivan 2016 EMEA WFM Solutions
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”

7. Case CellC - Clive Moodley
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8. CASE: CELLC
• Organization
• Forecasting
• IntraDay Management
• Agent Involvement
• Great Customer Experience
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9. www.teleopti.com
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