Modern System Intelligence: Making the Data Do the Work

World®
’16
Modern System Intelligence:
Making the Data Do the Work
Arun Vijayaraghavan, Sr. Principal Product Manager, Operational Intelligence
CA Technologies
MFX163S
INTELLIGENT MAINFRAME MANAGEMENT

2 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
© 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of
warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

Abstract
Learn more about embedded operational intelligence and how CA mainframe solutions are
leveraging the latest analytics technology to meet the needs of the app economy and next
generation users. Discover the future of data-driven apps that will prescribe what needs to happen
next to prevent system failures, avoid performance problems and prevent security incidents, with
the ultimate goal of zero touch management and reduced MTTR.
Arun
Vijayaraghavan
CA Technologies
Sr. Principal Product
Manager, Operational
Intelligence

Agenda
DATA ANALYTICS AND THE MAINFRAME OPPORTUNITY
INTELLIGENT MAINFRAME OPERATIONS
USE CASES – PROBLEM, OPPORTUNITY, SOLUTIONS
1
2
3
Q & A4

EXPERT SYSTEMS & MACHINE
LEARNING
§ Analysis of Historical, Near Real-time
plus Live data
§ Data Mining, Machine Learning &
Autonomics
§ Self Driving Cars
DATA MINING & DECISION SUPPORT
§ Analysis of Historical & Near Real-time Data
§ Data Mining, Aggregations & Decision
Support
§ Navigation Tools with Traffic Updates
BI & STATISTICAL ANALYSIS
§ Analysis of Historical Data
§ BI Reporting, Slicing/Dicing
§ Basic Navigation Tools
Evolution of Operational Intelligence
Actionable Analytics With Significant Advances Towards Zero Touch Operations
ANALYTICS 1.0
BUSINESS INTELLIGENCE
ANALYTICS 3.0
DATA-DRIVEN APPLICATIONS
ANALYTICS 2.0
BIG DATA
Technology Trend

55%
of apps
depend on
mainframe
70%
world’s corporate
data is on a
mainframe
70% of
transactions flow
through mainframe
64%
increase in
mainframe
workloads
ANOMALY DETECTION
BUSINESS SERVICE MANAGEMENT
EXPERT SYSTEMS
SECURITY
BREACH
DETECTION
Industry Opportunity
Data Analytics and the Mainframe Opportunity

Our Solution – Intelligent Mainframe Operations
USERS
Generalist
MAINFRAME
OPERATIONS
Experts
Specialists
Automation
ENTERPRISE
SUPPORT
ANOMALY
DETECTION
REPORTING
MODERNIZATION
BUSINESS SERVICE
PERSPECTIVES
EXPERT
SYSTEMS
MTTR & Firefighting
Optimized Performance & Efficiency
• React to threshold
events
• Self service views
• Modern U/X
• Predict anomalies
• Proactive response
• Topology discovery
• Business service
perspectives
• Predict business
service disruption
• Root cause hypothesis
• Resolution guidance
• Automate response
AutomationData Driven OperationsData AnalyticsBI/Statistical Modeling

BUDGET SME’s SLA’sSCOPE DATA
SECURITY
THREATOPERATIONAL
CONSTRAINTS
Expert
Systems
Business
Agility
Security Breach
Detection
Intelligent
Automation
BUSINESS BENEFITS
Complexity
Staff
Experience Cost
Transaction
Security
BUSINESS CHALLENGES
End U/X SLA’s
Not Met
OPERATIONAL CHALLENGES
MTTR
OPERATIONAL BENEFITS
Great
U/X
SLA’s
Maintained
Reduced
MTTR
Lost OppRevenue Risks
BOTTOM LINE
Revenue
Risks
Increased
Revenue
Reduced Risk
The Impact to Your Business
Why should you care?

Intelligent Mainframe Operations - Lifting the Burden
DATA-DRIVEN
APPLICATIONS
ANALYTICAL
TOOLS & SKILLS
IN-HOUSE
DATA SCIENCE
IN-HOUSE
DOMAIN EXPERTISE
+
+
YOUR BURDEN Mainframe Team Center
Let the DATA do
the WORK for you
Do MORE with
LESS!
Fueled by:
§ advanced analytic
algorithms
§ machine learning

Mainframe Team Center - Operational Intelligence
Key Capabilities Being Developed to Manage the Lifecycle of Your Data Assets
Analytics
Processing Multi-Channel Delivery
Multi-Channel
Data Capture
Distributed
DB2, Oracle, MySQL,
Cassandra ...
Mainframe
VSAM, DB2, IMS DB,
IDMS, DATACOM,
SMF, Syslogs, Vtape,
CICS
It’s your data, leverage it to do the work for you!
Data Lifecycle Management
• Report Distribution
• Anomaly Alerts
• Ad-Hoc Analysis Tools
• API based data access
• Automation frameworks
Expert Systems
Autonomics
Transport &
Integration
Scalable Data
Storage
Data Science
and Anomaly
Detection
Business
Intelligence
IT Operations
Intelligence
API
Management
Master Data
Management

Data Driven Applications
Problem, Opportunity and Proposed Solution
CA Mainframe Operations Intelligence and CA SYSVIEW® 14.2

Mainframe Team Center - IT Ops Team Persona
SHERMAN
Systems Engineer
RALPH
Systems Performance
Analyst
MY PAIN
Monitoring many
systems & devices
HELP ME
Simplify alerts,
meaning and action
MY PAIN
Bottleneck – work on
all issues
HELP ME
Understand app and
system performance
characteristics quickly
MY PAIN
Firefighting and identifying
likely sources of future fires
HELP ME
Instantly know what changes
may trigger problems
DEBBIE
Network Engineer
PETE
Level 1 Support Analyst
Cross Enterprise
FRED
Application DBA
ASHLEY
Level 1 Support Analyst
Operator/ Mainframe

USE CASE:
Sherman, Debbie, and Fred have deep experience and skills in their respective areas. They hate being called
after a system problem has occurred and being asked to prove that their area was at fault or innocent. They
would like a system that tells them when their area is behaving abnormally, so that they can address it before it
comes to the attention of the Systems Performance Engineer.
• Operations, Systems Programmer,
• Network Engineer, Application DBA
PERSONA:
PROBLEM
§ “Avoid, detect and predict issues that might be a problem”
§ “Thresholds are hard to maintain and generate large amount of false positives”
§ “Ability to see multiple views of data ”
§ “Ability to create views of information faster”
§ “The current U/X prevents easy collaboration and access to analytics”
Anomaly Detection – Problem Avoidance/Prediction

Anomaly Detection – Problem Avoidance/Prediction
SOLUTION
§ Detect anomalies predict issues real-
time, alert based on predefined rules
§ Leverage historical data and machine
learning for dynamic thresholds
§ Simplified U/X – browser access &
designed for collaboration
BOTTOM LINE
§ High Availability
§ Problem avoidance
§ Reduced MTTR
§ Reduce SME dependence for issue
detection

Anomaly Detection – Deep Dive
Let data do the work for you
Unlikely
Most Likely
Metric
Time
Typical
Volatility
Anomaly
Tasks ready to be dispatched
Less Likely
§ Utilize Historical data
§ Define bands of Likely and
unlikely values
§ Map real time metric
streams against system
defined normal
§ Multi-point alerts generated
using industry-standard
Western-Electric rules
§ Make static
thresholds optional!

USE CASE:
As someone owning IT operations and responsible for technology progress, my MF systems should exploit
platforms like Linux (X86 & Z) to offload data processing and non essential management capabilities. Lack of
this capability limits the ability to extend the strengths of the mainframe with next generation technology
that is supported on Linux.
• Business Owner
• Technology Owner
PERSONA:
PROBLEM
§ “Help me deploy your analytics solution in hours not days”
§ “No significant increase on my teams workload, we are not linux experts”
§ “We plan to expand our z ecosystem to include Linux and require tools to leverage our strategy”
§ “Ensuring technology progress without losing the reliability/security of MF is high value goal”
§ ”Ensure analytics solution do not increase my operations costs significantly”
Simplified Deployment – Minimize Cost and Risk

Simplified Deployment – Minimize Cost and Risk
Web-based UI
Rest API
z/OS
Performance
Management
Database
Management
Rest APIs
Storage
Management
Software
Virtual
Appliance
BENEFITS
Low Cost computing
Non-Invasive
Retains Security
Setup in Minutes
ANALYTICS
STREAM
EXISTING PRODUCTS
Browser
SOLUTION
Virtual appliance
Containerized Plug-n-play
Simple Config GUI
Metric
Baseline
Anomaly
Detection
Correlations
Aggregation
Historical
Data

On Deck Next

USE CASE:
As an administrator (System or DB) I need a simplified U/X to analyze performance data. This should include
prebuilt integration of performance data into a scalable performance DB & also easy access to the data via
dashboards, reporting, ad-hoc analysis tools. Creating a central performance DB with a modern metric
exploration and visualization layer has been a constant need for several years now
• System Programmer,
• Sys Admin,
• Application DBA
PERSONA:
PROBLEM
§ “As an expert user I just need quick and easy access to the data, I know what I am looking for”
§ “We need data integration tools that can update performance DB & related dashboards near real time”
§ “I want to create a custom dashboard and have the system email me the snapshot Monday morning”
§ “I want the ability to easily create ad-hoc views of performance data that can be shared with junior staff”
Reporting - Performance Metrics Analysis

Reporting - Performance Metrics Analysis
SOLUTION
§ High efficient performance data integration
§ Scalable data repository for multi year metric analysis
§ Modern visualization and data discovery
§ Dashboards and scheduled custom reporting
§ Ad-Hoc data analysis view
§ Designed for experts looking for quick access to data
BOTTOM LINE
§ Reduced MTTR
§ Improved end user experience
Dashboards
Ad-Hoc
Views
User generated
reports

Candidates in Design Validation Lab

Expert Systems – Intelligent Mainframe
SME
• SOLUTION
§ Assisted triage that helps faster RCA, reduced
MTTR and facilitates better decisions
§ Utilize correlation data science to find clusters of
alerts and relationships
§ Leverage machine learning and your data to the
system triage and isolate the problem
§ System learns from experts, helps onboard junior
staff faster
BENEFITS
§ Reduced MTTR
§ Higher productivity of junior staff
§ Transfer of Tribal knowledge to an expert system
§ Lower costs of operations, no increase in risks
1 3
2
4
1
2
3
4

LEVERAGE DATA
ITS YOUR ASSET
MOVE FROM REACTIVE
TO PROACTIVE
DETECT ANOMALIES
AVOID PROBLEMS
Wrap Up and Key Takeaway
Intelligent Mainframe Operations and Operational Intelligence
Expert users with
decades of
experience
Highly
customizable,
flexible toolkits
Basic software
intelligence
Inexperienced
users new to
Mainframe
Tools that guide
users to
decisions
Predictive
software
intelligence
We Invite you to participate in Design@CA and Tech Preview!

“Tuning is the way to help us
to save elapsed time and/or
CPU resources and by that
create well-performing
applications. A tool which
will identify performance
deviations from a created
baseline will be of a great
value to achieve this.”
IT SERVICE PROVIDER
“Application performance
and application utilization
of z/OS CPU are of vital
interest to us in order to
secure a good user
experience and to control
cost. Statistical baselines
would be very helpful in
that matter.”
EUROPEAN INSURANCE COMPANY
What Customers Are Saying…
“A dynamic learning
solution based on
continued data analysis is
key to providing us (the
customer) the agility to
deal with a growing
workload with the same
number of resources.”
U.S. INSURANCE COMPANY
Register to participate in validation at:
validate.ca.com
© 2016 CA. ALL RIGHTS RESERVED.

Must See Demos in the Mainframe Theater:
Intelligent
Mainframe:
Advanced
Analytics
CA Mainframe
Operations Intelligence:
Performance and
Network Mgmt
Application Monitoring
Events & Automation
Intelligent
Mainframe:
Event
Management
& Automation
CA Mainframe
Operations Intelligent
CA OPS/MVS® Event
Management and Automation
Intelligent
Mainframe:
End-to-End
Performance
CA Cross-Enterprise APM
CA Mainframe Application
Tuner CA UIM for z Systems
Intelligent
Mainframe:
Storage
Management
CA Vantage™ Storage
Resource Manager
CA 1® Tape
Management System

Questions?

Thank you.
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Mainframe and Workload Automation
For more information on Mainframe and Workload Automation,
please visit: http://cainc.to/9GQ2JI

Modern System Intelligence: Making the Data Do the Work

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