1. Community management for social
learning

2. o Social learning theories – education
o 70:20:10 – applying models to the
workplace
o Social media and networking
o Mobile and multi-device
The rise of social learning

3. o External social networking platforms
o Internal networking - Yammer
o Integrating social features with a traditional
LMS
o The Social LMS
The rise of social learning tools

4. o Ability to support geographically dispersed
communities
o Increased knowledge sharing – less time
knowledge searching
o Reduced time spent administering formal
training
o Accessible anywhere
o Self-directed not dictated
o Content sourced by community
The benefits

5. The challenge
How do we as L&D professionals:
o Harness the power of social,
o Provide the tools to support it,
o Help implement it successfully within the
workplace and,
o Identify, assign and upskill people in the
roles needed to do so?

6. The community
manager

7. o Brands adopting social media recognised
need for someone to manage and develop
new social communities
o Umbrella of Marketing
o Recent surge in field of community
management
o Skills being transferred to L&D?
Background

8. Framework

9. How does this framework translate
to L&D?

10. Launching a social learning
community

11. Phase 1: Considerations
o How will social learning help meet your
business needs and reach your learning
objectives?
o Will social learning fit with your existing
culture? If not, how can you change it?
o Do you already have a social platform or
similar system?
o Do you have the resources to implement a
social learning strategy?

12. Phase 2: Choosing a tool
o Integrating all social and collaborative
initiatives into one common platform
o Functionality over design
o Analytics – does the platform have the
capability to provide the quantifiable data
you need to measure your objectives?

13. Phase 3: Defining roles
o Who will support these aspects of the
framework?
o Do you have the internal resource as an
L&D team or does your L&D provider?

14. Phase 4: Launching
o Rolling out the community and driving initial
engagement
o Pushing out relevant content
o Supporting individuals as they adopt to this
new way of learning and working
o Modelling behaviours of use
o Developing ongoing programme of activities
and events

15. Phase 5: Developing the community
o Managing all aspects of the framework via a
community management calendar plan.

16. Phase 6: Proving ROI
o Measuring the success of the community in
terms of business performance and not just
in terms of social activity