Brad Arsenault
11 SlideShares 3 Seguidores
Personal Information
Organização/Local de trabalho
Sydney, Australia Australia
Cargo
Marketing Manager at Fifth Quadrant CX & ACA Research
Setor
Advertising / Marketing / PR
Site
http://weblywerk.com
Sobre
The past year at ACA Research & Fifth Quadrant has been eventful, educational and incredibly rewarding. I've connected with some of the regions top CX thought leaders and experts and together we have amplified their work and message across a number of mediums. I've redeveloped the company's marketing strategy from the outside in and put in place new processes to manage day to day marketing activities. Working with the CX team we've produced multiple webinars and podcasts and grown our ANZ audience. There's much work to do still and I'm looking forward to the long-term plans we now have. You're going to love what's coming next!
Detalhes do contato
Marcadores
customer experience contact centre call centre customer relationship management personalisation digital strategy customer service webinar multi-channel knowledge management market analysis financial services finance automotive marketing customer centric mobile marketing ai chatbot individualization omni-channel
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Apresentações

(11)
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LogMeIn New Findings Into CX in ANZ

Há 7 anos • 222 Visualizações

The Tipping Point in Delivering Digital Customer Experiences

Há 7 anos • 456 Visualizações

Creating Individualised Customer Experiences in the Digital Age

Há 7 anos • 237 Visualizações

How Will Customer Experience Shape Up In 2017

Há 7 anos • 202 Visualizações

10 CX Tips in 10 Slides

Há 7 anos • 522 Visualizações

How Knowledge Management Can Transform Your Customer Experience

Há 6 anos • 484 Visualizações

Oracle: Age of Ultra-personalisation

Há 6 anos • 305 Visualizações

5 tips for great cx slides.compressed

Há 6 anos • 595 Visualizações

Australian Contact Centre Benchmark Report 2018

Há 6 anos • 1974 Visualizações

Contact Centre Multi-Channel Evolution Webinar 2

Há 5 anos • 747 Visualizações

Improving the Australian Contact Centre 2018

Há 5 anos • 343 Visualizações
Personal Information
Organização/Local de trabalho
Sydney, Australia Australia
Cargo
Marketing Manager at Fifth Quadrant CX & ACA Research
Setor
Advertising / Marketing / PR
Site
http://weblywerk.com
Sobre
The past year at ACA Research & Fifth Quadrant has been eventful, educational and incredibly rewarding. I've connected with some of the regions top CX thought leaders and experts and together we have amplified their work and message across a number of mediums. I've redeveloped the company's marketing strategy from the outside in and put in place new processes to manage day to day marketing activities. Working with the CX team we've produced multiple webinars and podcasts and grown our ANZ audience. There's much work to do still and I'm looking forward to the long-term plans we now have. You're going to love what's coming next!
Marcadores
customer experience contact centre call centre customer relationship management personalisation digital strategy customer service webinar multi-channel knowledge management market analysis financial services finance automotive marketing customer centric mobile marketing ai chatbot individualization omni-channel
Ver mais