communication

1. COMMUNICATION

2. 2
Contents
 What is Communication
 Process of Communication
 Types of Communication
 Barriers of Communication
 Tools of Effective Communication

3. What Is Communication?
It is a process of exchanging:
 Information
 Ideas
 Thoughts
 Feelings
 Emotions
Through:
 Speech
 Signals
 Writing
 Behavior
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4. ProCESS Of communication
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Sender
Channel
Receiver
Feedback
Channel
Encoding
Decoding
MessageNoise
Barrier

5. types Of communication
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 Verbal
 Oral
 Written
 Nonverbal
 Appearence ( Speaker, Surroundings)
 Body Language
 Sounds

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barriers Of communication

7. • 1. Physical barriers
• 2. Perceptual barriers
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8. • 3. Emotional barriers • 4. Cultural barriers
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9. • 5. Language barriers • 6. Gender barriers
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10. 7. Interpersonal barriers
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11. Overcoming barriers Of communication
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 Taking the receiver more seriously
 Crystal clear message
 Delivering messages skilfully
 Focusing on the receiver
 Using multiple channels
 Ensuring appropriate feedback
 Be aware of your own state of
mind/emotions/attitude

12. Tools of effective communication
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Be Brief
Manners
Using “I”
Be Positive
Good listener
Spice up your words
Clarity
Pronunciation

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QUESTIONS