Customer Service: share pictures, videos, and files while on call with businesses

1. Visual Customer Experience

2. Share picture, video, and files while on call with
customer service.(Snapchat for Customer service).
01. THE IDEA

3. 02. PROBLEM
I have calls ahead of you
I can’t understand you
Someone else will help you
It will take time, Bye …
Pick up fast
Do you understand what I want
You are not friendly
Can you solve my problem?

4. Share Media
while calling
A single app for users to:
03. SOLUTION
A web platform for businesses to:
Communicate
with their preferred channel
Rate
the service for accountability
Saving time
and money on issues resolution
Understand
what works or not
Visualize
customers use their products
or services

5. 04. MARKET VALIDATION
Today 2.1 Billion
Smartphone users worldwide *
Estimate 9.2 Billion
By the year 2020
“More than 85% are willing to use their mobile phone to help solve a problem,
since they see a path to a quick resolution”. Thomas Cottereau, CEO SightCall
Today 179 Million
are willing to show issues
visually
Estimate 787.6 Million
By the year 2020

6. 05. MARKET SIZE
59% of consumers
prefer to contact a business by phone
and 36% via email or chat *

7. Businesses Web PlatformUsers Phone App
06. PRODUCT
While on call: share visual to any business Business understand and assist better
Businesses are not required to have an account to
assist their customers using reaction technology.
We take care to the magic.

8. 07. BUSINESS MODEL
Data Mining
For R&D, analytics, customer
database and customer satisfaction
products
Business Platform TiersFree App
For
users/consumers
This document is private and confidential and may not be distributed without the prior consent of Reaction LLC. The material
within this document is meant strictly for informational purposes only.

9. 08. CUSTOMER AQUISITION
Posts PartnershipSmall Business
Customer service AgenciesMaintenance service and repairSocial Media ,Radio and YouTube
This document is private and confidential and may not be distributed without the prior consent of Reaction LLC. The material
within this document is meant strictly for informational purposes only.

10. 09. COMPETITION
Customer/ User focus
Data Analysis CRM Focus
Business Focus
Integration
with all