How to greet a customer is one of the hardest things for employees to do right. Use this retail sales training advice from the Retail Doctor to quickly understand what to do and what to avoid when greeting a customer.

1. How To Greet
A Customer
In your brick and mortar store

2. “We can change
the world by
training the people
working in retail
how to engage
strangers.”
Bob Phibbs
The Retail Doctor

3. 7 in 10 Americans said they were willing
to spend more with companies they
believe provide excellent customer
service
Source: American Express Survey

4.
Baby Boomers represent 44% of the US population and hold 70%
of US disposable income
Source: Reuters

5.
Make Them Feel Welcome And They’ll Buy

6. Closing the sale starts with how you greet
customers

7. How To Greet A Retail Customer
(you already know to smile…right?)

8. Stop everything not customer-directed1

9. 2 Allow them to settle.

10. 3 Open your arms.

11. 4 Look for their eyes.

12. Use the right words: Good (time of day)5

14. Get 12 Tips To Be Top Salesperson
Download 12 tips how to be
the top salesperson in your
retail store. Just click below.
http://hubs.ly/y0c8qZ0

15. 5 Things To Avoid When Greeting

16. Don’t force it.
5 Things To Avoid When Greeting:
1

17. Don’t force it.
5 Things To Avoid When Greeting:
1
2 Don’t wing it, choose your words.

18. Don’t force it.
5 Things To Avoid When Greeting:
1
2
3
Don’t wing it, choose your words.
Don’t jump on them, give them time to settle.

19. Don’t force it.
5 Things To Avoid When Greeting:
1
2
3
4
Don’t wing it, choose your words.
Don’t jump on them, give them time to settle.
Don’t stalk them.

20. Don’t Do This
Handshakes are earned at the end, not forced at the beginning
5

21. So you learned how to greet a customer and
you want more retail sales training to drive
more conversions …
can help with that.

22. What is ?
Interactive online retail sales training.
Take a Demo Overview

23. bob@retaildoc.com.
Wanna get in touch?
© 2014 Retail Doctor LLC