3. N AM E O F TH E GRO U P M EM BERS
BHAVESH SHARMA BHAVEEN BHANUSHALI
ANKIT KANOJIYA SUDHIR CHAUDHARY
ANKITKUMAR PANDEY MAHENDRA SAHANI
4. INTRODUCTION
“I think soft skills are very important, more important
than ever before. You could be a great performer by yourself,
but being a people’s person is the most important trait to have
to be a good manager”
-BIRLA
5. ABC OF SOFT SKILLS
Anything one can do
competently
Includes wide range of
traits and qualities
Skills relating to people
issues
Skills that enhance
human relations
6. ABC OF HARD SKILLS
Essential Core Skills
Includes Work
Experience, Educational
Skills and Technical
Skills.
Knowledge Or
Experience Required For
a Certain Industry.
Called as ‘Threshold
Skills’ .
7. HARD VS SOFT SKILLS
Hard Skills
-essential core skills
-includes work experience,
educational skills, and
technical skills
-specialized skills
Soft Skills
-complement hard skills
-help in building career
-good indicator of job
performance
-trademark of organization's
professionalism
8. Necessity of Both Skills .
Hard and Soft Skills are
Two Sides of Same Coin.
Soft Skills are Required
for Maintaining
Personal Relations.
Hard Skills are Required
to get the Job done.
Hard Skills Land us our
first job but Soft Skills
Help in Building a
Career.
10. NEGOTIATION SKILLS
Meaning:-
Plays important role not
only in Work but also in
work.
Need arises in situations
of conflict
Helps to resolve problems
Aim is to explore the
situation and find
acceptable solution
11. NEGOTIATION PROCESS
Goals
Trading
Alternatives
The relationship
Expected outcomes
The consequences
Power
Possible Solutions.
14. TACTICS OF NEGOTIATION
Neutral venue
Seating Arrangement
No unwanted observers
Deadline for the
resolution
Homework before
meeting
Careful attention
Make concessions
Focus on the issue
15. ASSERTIVENESS
Meaning
-Process of expressing
thoughts and feelings while
asking what one wants in an
appropriate way
Characteristics
-not afraid
-Not uncomfortable saying
“No”
-Direct, honest, expressive
-Confident, gain self-respect
and make others feel
important
-High self-esteem
17. CONCLUSION
-both the skills, hard
and soft plays an
important role in
the success of the
firm
-without
Interpersonal skills
the management is
like an empty box