communication skills

1. G.E.C Bhavnagar
COMMUNICATION
SKILLS
Name :-Gabani Bhavdip
Production : A–
Enrollment no. :-160210125032

2. Listening
● Listening is prosecc of becoming aware of the sound
signals entered through ears and modified by nervous
system.

3. Types of listening
● There are 3 main types of listening:
1.General listening types:
– Discriminative listening
– Comprehensive listening

4. 2.Specific listening types:
– Informational listening
– Critical listening
– Empathetic listening

5. 3.Other listening types:
Appreciative listening

6. Discriminative
listening
●
This is the most basic type of listening.
●
The objective of disciminative listening is to understand clearly the
sound and the visual stimuli.
●
Example:
– a clever customer listens to salesman explaining a
product.
– Suppose a speaker is lying, the listener sences that lie.
– Listening to an ambulance siren and a horn of vehicle.

7. Comprehensive
listening
●
The term 'comprehend' means to 'understand' or 'to
learn'.copmprehensive listening is very common in our everyday
life.
●
It means to listen to something in order to comprehend the meaning
out of it.
●
Example:
– A student listens to his/her teacher in a class.
– A participant listens to the expert during seminar.
– A person listens to news on tv.

8. Informational
listening
●
Whenever you listen to learn something, you are engaged in
informational listening. This is true in many day-to-day situations.
●
Example:
– A student listens to teacher for learn.
– A person listens to expert for knowledge.

9. Critical
listening
●
It is listening to something in order to evalute and judge.
●
It helps the listener frame an opinion on what is being said,and come
to judgment.
●
Example:
– A judge listens to both lawyers in the court.
– Members of interview panel listen to the candidates in an
interview.

10. Empathetic
listening
●
It is also called active listening or reflective listening.
●
It helps improve mutual understanding and trust among the people.
●
Example:
– We listen to distressed friend who wants to vent his/her
emotions.
– A psychiatrist listens to patients.

11. Appreciative
listening
●
In this type of listening,the listener listens for the purpose of
deriving joy,pleasure or entertainment.
●
In appreciative listening,the listener's focus is on enjoyment from
what he listen to.
●
Example:
– Watching comedy programmes on TV liike 'the kapil
sharma show'
– Watching movie,listening music.

12. Thank You