The document discusses how Ericsson implemented an agile approach to quality assurance. Some key points: - Quality assurance shifted from a controlling role to focus on collaborating with developers, communicating expectations, and coaching teams. - The new agile quality assurance approach involved establishing a balanced scorecard to set and track targets, continuously improving processes based on analyzing performance data, and developing a management system to provide resources and support stakeholders. - This transition required quality assurance specialists to develop new skills in areas like facilitation and change management. It also relied on management commitment, motivating the quality team, and building knowledge across the organization. The results included improved efficiency and contributions to meeting organizational targets.

1. Agile quality: maximize results with a small quality team ESEPG 2004 Conference, London, June 16 Ben Linders Operational Development & Quality Ericsson R&D, The Netherlands ben.linders@ericsson.com, +31 161 24 9885