Avaya Proactive Contact 5

Avaya Proactive Contact 5 New Features Overview David Allen, Consulting Systems Engineer 21 st July 2011

Understanding Avaya’s “Pro-actives” ,[object Object],[object Object],[object Object],[object Object],[object Object],Proactive Outreach Integrated ,[object Object],[object Object],[object Object],[object Object],[object Object],Proactive Outreach Manager (POM) Unified ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Proactive Contact Stand Alone

Proactive Contact 5 New Features ,[object Object],[object Object],Enhanced Cell Phone Detection ,[object Object],PG230 IP Card

Proactive Contact 5 New Features ,[object Object],[object Object],Unit Work List Job Compatibility with Infinite Lists ,[object Object],Real-Time Record Selection Support ,[object Object],Automatic Record Selection for Job Linking ,[object Object],Multi-Unit Select for Unit Work List Jobs

Proactive Contact 5 New Features ,[object Object],[object Object],Real-time Scheduling Execution ,[object Object],Internet Monitor Enhancements ,[object Object],Virtual Job “Opt-Out” ,[object Object],Extend Agent Joblist Functionality

Proactive Contact 5 New Features ,[object Object],[object Object],Automated Agent Monitoring Transition ,[object Object],Automatic Agent Set Recall for Completed Jobs

Proactive Contact 5 New Features ,[object Object],[object Object],Simultaneous Agent and Call Blending ,[object Object],Agent Blend Support for Avaya Aura Contact Center

Proactive Contact 5 New Features ,[object Object],[object Object],Simultaneous Campaign Alert ,[object Object],Strengthened Password Support ,[object Object],Enhanced SNMP Support ,[object Object],Enhanced Oracle Database Documentation

Proactive Contact 5 New Features ,[object Object],[object Object],Upgrade Simplification ,[object Object],Logical Code Isolation ,[object Object],SMTP Support ,[object Object],[object Object],Miscellaneous Improvements

Proactive Contact 5 New Features ,[object Object],[object Object],Avaya Proactive Contact APIs ,[object Object],[object Object],Avaya Proactive Contact Supervisor Suite ,[object Object],[object Object],[object Object],Avaya Proactive Contact Server

Avaya Proactive Contact Roadmap Proactive Contact 5.0 AACC/Agent Blending, and Advanced Productivity, Administration, and Platform Technology Proactive Contact 5.1 Multi-Tenant, Differentiated Regulatory Support, Distributed Architecture, Increased Capacities, and Enhanced Productivity 2012 2010 2011 2013

Avaya Proactive Contact 5

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Avaya Proactive Contact 5