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CHAPTER 14
Communicating Customer Value
Integrated Marketing Communications
Strategy.
Presentation
On
GROUP MEMBERS
NURUL ISLAM
MINHAZ BIN MUNIR
MOHAMMAD AYUB
PERVEJ
MD.ARIFUR RAHMAN
MD.TAREQ HASAN
PAVEL
MD.SAIFULISLAM
AKASH
Integrated
Marketing
Communication
Advertising Personal
selling
Public
relations
Direct
marketing
Sales
promotion
Consistent,
clear,
and
compelling
company
and brand
messages
Carefully Blended Mix Of Promotion Tools
Advertising.
Sales promotion.
Personal selling.
Public relation.
Direct marketing.
Elements of the
Communication
Process
Sender
Message
Receiver
Media
Encoding
Decoding
Response
Feedback
Noise
AView OfThe Communication
Process
Sender ReceiverEncoding Decoding
Message
ResponseFeedback
Noise
Noise
Media
Receiver’s Field of
Experience
Sender’s Field of
Experience
Diagram Of Communication Process.
Collecting feedback
Design the message
Identify the target audience
Choose the media
Select the message source
Determine the communication objectives
Steps in Developing Effective
Marketing Communication
• Identifying the Target
Audience.
• Determining the
Communication
Objectives.
Awareness Liking ConvictionPreferenceKnowledge
Purchase
• Designing A Massage.
i) Message Content.
ii) Message Structure.
iii) Message Format.
• Choosing The Media.
i) Personal communication channels
Word of mouth influence
Buzz marketing
ii) Nonpersonal communication channels
• Selecting the Message Source.
• Collecting Feedback.
Setting The Total Promotion
Budget.
Affordable
Based on What the
Company Can Afford
Objective-and-Task
Based on Determining
Objectives & Tasks, Then
Estimating Costs
Percentage of Sales
Based on a Certain Percentage
of Current or Forecasted Sales
Competitive-Parity
Based on the Competitor’s
Promotion Budget
Integrating The
Promotion Mix.
Promotion Mix Strategies
• Push strategy
• Pull strategy
Consumers
Retailers
and
wholesalers
Producer
Producer marketing activities (consumer
advertising, sales promotion, other)
Pull strategy
Demand Demand
Retailers
and
wholesalers
ConsumersProducer
Push strategy
Producer marketing
activities
Reseller marketing activities
Socially Responsible Marketing
Communication
* Avoid False Or Deceptive Advertising.
* Avoid False Claims
* Avoid Bait And Switch Advertising
* Follow The Rules Of Fair Competition
* Match Advertising Claims
* Obey the law of respective authority.
* Sponsor social awareness programs.
THANKS
FOR
YOUR
PATIENCE.

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INTEGRATED MARKETING COMMUNICATION STRATEGY