In this story of Digital Transformation, learn how Quote to Cash Technology is driving performance in the Financial Services industry - from Research to renewal.
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Quote-to-Cash For Financial Services: Tech Creates ROI for Your Business and Your Customers
1. Cory Haynes, Head of Global Financial Services Vertical
Kelly Ward, Sales Engineer
Quote-to-Cash Technology Creates ROI
for Your Business and Your Customers:
A Story of Digital Transformation
2. Introductions
Winds of Change
Client Use Case: Research Unbundling
Demo Session
Discussion
Agenda
“The secret to change is to focus all of
your energy not fighting the old, but
building the new.” -- Socrates
7. 7
The Financial Services Industry Is In the Middle of a Perfect Storm
Talent
Expectations
Macro-
Economic
Conditions
Customer
Expectations
Emerging
Tech
Emerging
Competitors
Public
Perception
Regulatory
Impacts
Shareholder
Angst
Apttus believes regulatory pressures can be a transformative catalysts for innovation
8. Objective: Digitally transform your equity and research desk into a smart, efficient profit center
• Comply with regulatory bodies & legislation (e.g.,MIFIID II, QFC-DOT, BICE, etc.)
• Synthesize data into insights for faster client-focused decision making
• Multiple systems seamlessly integrated on a secure platform
• Enhanced collaboration for proposal to successful renewal
• Applied artificial intelligence for predictive and prescriptive insights
• Conversational user experiences to facilitate adoption and efficiency
• Immediate operational efficiencies, real ROI, and positive cash flow
(e.g., fee based research)
• Dedicated partnership for co-creation and value-added open solutions
The Capital Markets Opportunity
8
9. Deliver Performance from Research to Renewal with Apttus
9
Align Research content to Product Offerings
Aligned Research Content
to Product Offerings and
Configure, Price and Quote
to tailor services to Client:
• Research Material
• Analyst Calls
• Events/Roadshows
Contract Obligations Management
Agree trackable and
accountable obligations
and performance to
attribute Research Services
into Trade Execution
• Term
• Obligations
• Performance
• Payment
Usage Data Capture
Capture and Manage
Usage against Quoted and
Agreed Obligation through:
• CRM Activities
• Research Distribution
• Attendance Events
• Call Logs
• Call Reports
• Web-Portal
Billing/Invoice
Schedule Billing at Price and Configuration
agreed through CPQ/Contract and track
usage and payment from Research
Payment Account
Usage – over/under
Pre-Pay/ Pay-Per-Use
Milestone Review
Trade Execution
10. 10
PROPOSAL CONTRACT PAYMENTOPPORTUNITY
MIDDLE/BACK
OFFICE
INTELLIGENCE
BEHAVIOR
PROMOTIONS COMMISSIONS REBATES
X-AUTHOR
PROCESS
CONTRACT
MANAGEMENT
CONFIGURE
PRICE
QUOTE
DEAL MANAGEMENT
OMNI-CHANNEL E-COMMERCE
ORDER MANAGEMENT
BILLING
MACHINE LEARNING
Hi, I’m Max…
How can I
help you?
Apttus Proposal for MIFID-II Research Unbundling
Built on the Apttus Intelligent Cloud™
RESEARCH
Define and Agree
Research Classification
and Services Offering to
Fund Manager/Client
Contract Performance
Terms and Consumption
Obligations
Centralized Repository
Monitor Usage and
Engagement (CRM-
Activities, Calls, Events,
Research Distribution and
Invoice Against Quote and
Agreement
Control Compliance
Approval and Audit of
Regulations
11. 11
The Apttus 10-Step Proposal to Renewal Lifecycle
2 - Price
• Price specific combination
• Apply promotions, discounts,
incentives
3 - Proposal
• Commercial proposal generated
• Template for contract
Source: Chapter 3 from Intelligent Quote-to-Cash – The Outcome-Based Approach to Transforming Your Business, Kirk Krappe
4 – Contract Creation
• Formal agreement with T&Cs, pricing, etc.
drawn up
• Internal approval routing
5 - Contract Negotiation
• Redlining and version controls
• Further approval routing
• Providing visibility
6 – Contract Execution
• Final agreement
• Signature
• Information availability
7 – Order Fulfillment
• Product delivery
• Management of SLAs
• Management of changes (e.g. adds, renewals)
8 - Billing
• Invoicing, adjustments
• Usage Reporting
• Forecasting
9 – Revenue Recognition
• Financial management of pricing, payment
terms, delivery
• Reconciliation to invoices
• Subscription management
10 - Renewals
• Management of expiration timelines
• Add-ons, cross-sells, up-sells
• Leverage account history
1 – Configure
• Identify your services and products
• Make service and products combinations
recommendations
1
2
3
4
5
10
9
8
7
6
12. • Projected revenue: $25MM (Est. +15% increase)
• Reallocation of FTEs by 35% savings
• Increased deal size by 12%
• ROI: 6 months
The Results
12