Customers are the most important part of every business. Here are some statistics that prove the importance of customer service.

1. During Business
Telephone Calls

2. On average, loyal
customers are worth up to
10 times as much their first
purchase.

3. Probability of selling to a new
prospect = 5-20%
Probability of selling to an
existing customer = 60-70%

4. It takes 12 positive experience
to make up for one unresolved
negative experience.

5. For every customer who
bothers to complain, other
customers remain silent.

6. 91% of unhappy customer will
not willing do business with
you again.

7. Top two reasons for customer loss:
1. Customers feel poorly treated.
2. Failure to solve a problem in a
timely manner.

8. 78% of consumers have bailed
on a transaction or not made an
intended purchase because of a
poor service experience.

9. News of bad customer service
reaches more than twice as
many ears as praise for a
good service experience.

10. 3 in 5 customers (59%) would
try a new brand or company for
a better service experience.

11. In the last year, 67% of
customers hung up the phone
out of frustration they could
not talk to a real person.
Source: https://www.helpscount.net/75-customer-service-facts-quotes-statistics/

12. For more information on
customer service, contact:
1-800-701-7774
www.answer365.ca
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twitter.com/Answer_365