1. This is a sample facilitator guide that a facilitator may
use when conducting an online webinar.
Sample Facilitator Guide:
Webinar on “High-Quality
Interactions at the
Workplace”
Anita Kumar
2. Anita Kumar
www.elearningchalk.com
Webinar
Facilitator Guide
Table of Contents
About the Webinar:.....................................................................................................................................................................2
Icons Used in this Guide:.............................................................................................................................................................3
Joining the Call | Roll-Call (2 minutes).......................................................................................................................................4
Getting Started (2 minutes) .......................................................................................................................................................6
Additional Roll-Call (1 minute) ..................................................................................................................................................6
MODULE 1: Everyday Interactions...............................................................................................................................................................................................7
What is a Quality Conversation? (4 minutes) ...........................................................................................................................7
Course Wrap-Up (4 minutes)......................................................................................................................................................................................................10
3. Anita Kumar
www.elearningchalk.com
Webinar
Facilitator Guide
Information about this Webinar:
In this webinar, the facilitator will review the WBT on High-Quality Interactions at the Workplace, with the audience.
Learning Objectives:
At the end of this webinar, participants will be able to:
Improve everyday interactions
Develop yourself and others
Webinar Materials:
PowerPoint (PPT) slide deck
Facilitator Guide
Participant Guide
Student Handout
Advance Preparation:
Review the Facilitator Guide, Participant Guide, handout and PPT deck to become familiar with the materials.
Set up the WebEx/Zoom session, 15 minutes in advance.
Test your camera and mike settings.
o Try and ensure that there is no cause for echo at your end, by using headphones for your audio or moving your microphone
away from your speakers
Ensure that you are seated comfortably and have access to additional reference material if required.
4. Anita Kumar
www.elearningchalk.com
Webinar
Facilitator Guide
Total Duration for the Webinar: 60 minutes
Icons Used in this Guide:
The following icons are used in the Facilitator Guide to indicate the type of content being presented:
Show Slide – Indicates that you click on the presentation to show the relevant slide to participants.
Say/Explain – Provides guidance on what to say or ask while facilitating. Potential answers may also be provided.
Activity – Provides instructions on how to conduct an activity during the webinar.
Facilitator Note – Offers information on what to prepare or other notes/hints for facilitating the content.
Handout/Participant Reference – Indicates when to refer participants to a job aid, participant guide, or other
material, to reinforce learning
Debrief – Indicates a debrief or wrap-up of points, to reinforce the learning throughout the course.
REF
5. Anita Kumar
www.elearningchalk.com
Webinar
Facilitator Guide
Transition – Indicates a seamless transition from one topic to the next.
NOTE:
1: It is best, if the webinar is preceded by pre-work, such as a reading assignment, web-based training or a survey.
2. In this webinar, the pre-work involves a web-based training (WBT) course. Throughout the webinar, we discuss the WBT that learners
have already gone through.
3. The most important thing is to keep participation and engagement high throughout the webinar.
Roll Call – Joining Call (3 minutes)
Facilitator Note:
As people join the line (beep), welcome them by name.
As each person joins into the call, check for line quality issues and manage them.
For anyone on a speakerphone or cell phone, request them to use the mute function
Run through all of the attendees’ names and check if all or at least most have joined before formally starting
the session.
At the formal start time, introduce yourself and state the purpose of the webinar.
Refer to the pre-work assignments that the participants were expected to do before the webinar.
Show Slide 1 – Welcome:
Say: Hello everybody! My name is ____. Welcome to this webinar on “High-Quality Interactions at the
Workplace”.
Show Slide 2 – Agenda:
Say: Here is the agenda for today’s webinar.
6. Anita Kumar
www.elearningchalk.com
Webinar
Facilitator Guide
Facilitator Note:
Share the rules of engagement with the audience.
Rules of Engagement
Be comfortable and distraction-free for the next hour.
Share your thoughts and ask questions as we go.
Be ready at any moment to actively participate.
Be unafraid to speak your mind.
Say/Explain:
For us to have the best learning session, I have a few requests:
Please be as comfortable and distraction-free for the next one hour.
If you can, please mute or shut down any electronic devices around you, let people around you know that
you’ll be unavailable for the next hour and close your door.
You may grab something to drink; water, tea, coffee.
Please understand this is going to be an interactive session, so I will be involving you frequently. Feel free to
share your thoughts and ask questions as we go. Remember, sometimes there are no right and wrong
answers.
I’d like you to be ready to actively participate at sudden notice. So unless you are in a noisy place, please do
not go on mute. However, if at any moment, you feel you are not ready to share your views, please say so. I
can come back to you later.
7. Anita Kumar
www.elearningchalk.com
Webinar
Facilitator Guide
Getting Started (1 minutes)
Say/Explain:
I am so glad to be working with all you. Our goal is to offer you strategies and techniques to help us improve the
quality of our interactions at the workplace.
Additional Roll-Call (1 minute)
Facilitator Note:
Check to see who else has joined before going further.
ASK: Do we have any more joinees?
8. Anita Kumar
www.elearningchalk.com
Webinar
Facilitator Guide
MODULE 1: Everyday Interactions
Defining a Quality Conversation (5 minutes)
Show Slide 4 – Module 1 – Everyday Interactions:
Say/Explain:
Let’s recap some of the main concepts covered in the related WBT. In this WBT, we looked at ways to improve
everyday interactions with quality conversations. Quality conversations help us engage with each other in a more
meaningful and purposeful manner, build morale, and support each other.
Facilitator Note:
Ask “How would you define a Quality Conversation?” Get responses from participants.
Show Slide 5 – Defining a Quality Conversation:
9. Anita Kumar
www.elearningchalk.com
Webinar
Facilitator Guide
Say: Well, a quality conversation is a hard conversation that results in positive change. Here, on screen, you can
see some of the most important attributes of a quality conversation.
Activity
Ask each participant to interact with at least one other participant. They may type in a meaningful statement or
question to another online participant.
A sample statement: “How do you think the new strategy will help our team?”
OR “I loved the infographic you made. Would you be able to take a session on infographics?”
Call out a few of the participants names and ask them to share what statement or question they received with the
audience.
Say/Explain:
We’ve asked lots of people how often they have quality conversations at work. Their responses surprisingly indicate
that quality conversations are only a fraction of the overall conversations we have.
Show Slide 6 – Module 1 – Assignment 1:
Facilitator Note:
Direct participants to page 2 in the Participant Guide. Discuss the assignment question with the participants.
Ensure maximum participation.
10. Anita Kumar
www.elearningchalk.com
Webinar
Facilitator Guide
Debrief:
Ask participants to summarize what they learned.
Transition:
ASK: Are there any questions before we move into the next section?
The remaining slides of the PPT deck are shown and discussed with the participants, as above.
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In the end, there is a course wrap-up.
11. Anita Kumar
www.elearningchalk.com
Webinar
Facilitator Guide
Course Wrap-Up (4 minutes)
Facilitator Note:
Sum up the session with key points and ask questions about their feedback and questions if any.
Student Handout
Share the student handout on ‘High-Quality Interactions’ with all the participants, online.
Say/Explain:
Please go through the handout I’ve shared with you. It briefly explains all that we’ve covered so far.
So, to summarize this session, here are the 3 big ideas we’ve covered today:
Our conversations must be purposeful.
We must give meaningful feedback in ways that make listeners receptive.
We cannot shy away from tough and challenging conversations.
ASK 1-2 participants for their insights from the program.
SAY: Before we sign off, I’d like each of you to commit to at least ONE thing that you will begin doing to ensure you
have better interactions in the workplace. Call on a few people to share what they intend to do?
Note: We have also included ideas in the handout for how to continue your learning. Please promise to practise the
skills you have picked up today. It will surely improve your everyday interactions.
As we wrap up, I request you to fill up the survey that I will send you soon after this webinar. Please share your
honest feedback; it will be very helpful in tailoring our next few webinars.
Thanks: That’s the end of today’s session. I will stay on the line if you have any more questions. You can also mail
me later if you want any clarifications. Otherwise, thank you for your commitment and time. Goodbye!
Stay on line till all the participants leave the call.
REF
