Presentation from the Microsoft Recoder 2015 event in London summarising business value and deployment considerations for a digital workplace on Microsoft cloud technologies.

1. Re-imagining the future
The Digital Workplace
Recoder
19 6 2015
London
andrew.hutchins@avanade.com / @andyhut

2. Why are businesses investing in O365 and how are they
approaching the journey to a digital workplace?
• Market Trends and Business Drivers
• Realising the Vision
Recoder
19 6 2015
London

3. Market Trends and
Business Drivers

4. How are digital technologies impacting businesses?
Recoder
19 6 2015
London *Source: Accenture
*

5. Digital Technologies are reimagining lives and industries
• Organisations sell and deliver to customers through multiple, personal, digital channels
• Consumers are familiar with digital devices and services
• Consumers are also workers and their expectations have changed
Recoder
19 6 2015
London http://www.businessmodelgeneration.com/canvas/bmc

6. Work is failing to keep up
• People, Skills, Knowledge and Time are valuable resources
• Personal work has become more productive but has not fundamentally changed in decades
• Organisations are not applying the same thinking and application of digital technologies to their workforce
as their customers
Recoder
19 6 2015
London
• Workers share and collaborate with
people they know
• Users are not benefitting from wider
organisational intelligence
• It is difficult to share
• Email is the primary collaboration and
document management tool
• Apps and data are not integrated with
each other or work processes
• Users are not clear how they should share
and collaborate with colleagues
• Users are not incentivised to share,
contribute and reuse knowledge
• User adoption / collaboration is low
• Users do not have the same capability at
work as at home
• Mobility is limited, work is taken back to
the desk
• Intelligent, social, contextual services are
not available
Working in Silos
Poor User
Experience
Limited
Functionality
Vision and
Culture

7. Huge populations of previously inaccessible
communities are joining the workforce *
This year, 27% of the workforce will be
working remotely and by 2025 45% will be
contractors *
Millennials will comprise 40% of the
workforce by 2020, and there may be a
global shortfall of 40 million skilled workers*
Changes in the market …. …and how organisations must respond to keep pace
*Accenture - Workforce of the Future research
How do you attract
and retain the talent
you need to
compete in the
‘digital world’? What employee
experience are you
offering for those
who work at your
organisation? Who will be your
competition, and
how will you
differentiate
yourselves?How will you enable
the unique career
stories of individuals
at your company?
Technology and market forces are
transforming the industry, requiring a new
digital workforce to compete *
How do you connect
the IT platform
across the business
to enable a seamless
experience?
Recoder
19 6 2015
London
Workforce: Impact of changes fuelled by the Digital Age

8. Recoder
19 6 2015
London
Addressing the challenge: The Digital Workplace
• Allow workers to build tailored work experiences
suited to their role and work style
• The digital workplace augments work and is
contextually intelligent.
• It senses and responds to the work patterns and
information needs of employees and teams
• It integrates digital communication,
collaboration, and analytics platforms.
• It optimizes use of the public, private and hybrid
clouds.
• It is provided to workers as a service, providing
the same experience as in their personal life

9. How will work be different in the future?
Recoder
19 6 2015
London
Users initiate requests for people or
information
Sharing is difficult and by exception
Learning takes place in classrooms
Knowledge is requested from personal
networks
Employees are assigned tasks
Work takes place in the office
Reports are defined and delivered
periodically
Services are accessed via web pages
Workplace makes contextual
recommendations
Sharing is integrated and by default
Learning is continuous through multiple
channels
Workers are given goals
Knowledge is provided from the entire
organisation
Data volumes are increasing, insights are
real time, personal and dynamic
Work can be anywhere, on any device
Services are accessed via dynamic apps

10. Technology: Digital Workplace Services
Recoder
19 6 2015
London
High Performance Workplace:
Custom applications built on the
O365 / Azure platform tailored to
specific processes or workforces
Universal Services:
Core collaborative and productivity
services common to all workforces
Integrated Platform
Foundational technology services on
which the Digital Workplace is Built

11. Microsoft cloud technologies enable new ways of work
Recoder
19 6 2015
London
• Mobile first, cross platform
• Groups
• Identity
• Video
• Office Graph
• Azure ML
• Office365 API’s
• Add-in’s
• more coming every month…
http://officeblogswest.blob.core.windows.net/wp-content/2015/05/yammer-post-image.png

12. What capabilities does a Digital Workplace enable?
Recoder
19 6 2015
London

13. Where is the Business Case?
Recoder
19 6 2015
London
• Reduce cost of workplace IT services
measured in Opex and Capex spend
• Increase agility and reduce provisioning times
• Reduce the hosting costs for on premise
services
• Avoided future cost for upgrade cycles
• Reduce need for IT / Partners to manage non
core infrastructure and applications
• Remove legacy technology services
• New capabilities and ways of working driving
improvements in business processes and
outcomes
• Align investment with key business metrics (KPIs,
SLAs)
• Tie metrics to business goals e.g.
• Reduce costs of employee attrition by 5%
• Avoid costs for new office space / desks
• Increase FY revenue through new product
faster time to market
• Align to financial metrics in business unit P&L
• Support with anecdotal and quantitative metrics

14. Realising the Vision

15. Enabling the Digital Workplace
Recoder
19 6 2015
London
Define the technology blueprint
Determine a deployment architecture
and roadmap
Provide a vision for how people will work
Understand the key workforces and how
they will each experience a digital workplace
Move from a static, break / fix service
to business facing, evergreen service

16. Build a Culture for your Vision
Recoder
19 6 2015
London

17. Transform IT services to support a Digital Workforce
Recoder
19 6 2015
London
‘Cloud Speed’
Provisioning
• Increased pace of service provision, real time self-service
deployment, internal app stores
• Faster pace of application updates, minimum viable release
Business Innovation
and Adoption
• Providing support to users to make the most of the service and
how to work in new ways
• Driving Innovation and adoption activities into business units,
maximising the value of the service
Compliance, Ethics
and Security
• Considering Compliance and Ethical issues around intelligent,
contextual services
• Managing Identity and Content Security beyond the perimeter
Evergreen, Hybrid
Technology Service
Management
• Integrating evergreen service updates into the service without
overwhelming users or breaking existing services
• Managing a Hybrid Environment
Flexible Contracts
and Vendor
Management
• Introducing new services and applications, potentially from
companies who do not yet exist

18. Technology Principles: Cloud First
Recoder
19 6 2015
London
Common, OOB Workloads,
ISV SaaS, Cloud Apps
Integrated custom
workloads, ISV SP
applications
High Perf Integration with on
premise services, security, no
value in moving
SP on Premise
(Private Cloud – On Prem)
Solutions that cannot be
hosted on public cloud
Azure / SP on Azure
(Public Cloud – IaaS / PaaS)
All workloads that cannot
utilise O365, ISV SaaS or CAM
Office 365
(Public Cloud: SaaS)
Default platform for all new
services

19. Technology Transformation
Recoder
19 6 2015
London

20. Phase 1:
VM Workloads to Azure
Recoder
19 6 2015
London
• Integrate to MS Cloud
• Decommission non production
on premise services
• Perform O365 Readiness in
Parallel

21. Phase 2:
Enable O365 and DW Service
Recoder
19 6 2015
London
• DirSync complete and O365
Live
• Enable core capabilities with no
/ least complex migrations
• New ways of working enabled
• New Service Model mobilised to
support evergreen

22. Phase 3:
All O365 + Azure Deployed
Recoder
19 6 2015
London
• More complex workloads migrated
or enabled on O365
• Customisations to Azure IaaS or
PaaS
• Windows 10 + MDM transforms
mobility options
• On premise estate significantly
reduced
• New App possibilities with O365 +
Azure
• Integration of other SaaS / AppStore

23. Phase 4:
Cloud Data and Analytics
Platform
Recoder
19 6 2015
London
• Full power of scalable, Azure
services available for data rich
applications
• Workplace capabilities
transformed to evergreen digital
workplace platform

24. The Transformation Journey
Recoder
19 6 2015
London
The Vision of a Digital Workplace is a Journey and will not be realised by a single project
Legacy Digital Workplace High Performance Workplace
Develop the Digital Workplace Vision and
Benefits
• A Vision for the Future of Work
• Benefits and Metrics
• Quick Wins to demonstrate value
Implement a Programme to Achieve a core
Digital Workplace
• Cloud integration
• App Strategy and Architecture
• Governance Model
• Commence Culture change activities
• Mobilise an evergreen service wrapper
Mobilise the High Performance Digital
Workplace Service
• Continuous service
• Backlog and continuous release
• Awareness and innovation
• Service remains current
• New opportunities taken
Vision Programme Service

25. Enterprise challenges - Afternoon treasure hunt…
Recoder
19 6 2015
London
• Should I open the App Store for users to decide what they want?
• Do I need to move to an Agile development environment?
• How do I manage a seamless sign on experience across devices and
services?
• How do I synchronise user profiles across on-prem and cloud?
• How do I share securely with external partners?
• How do I put the right workload on the right platform?
• How do I secure content on mobile devices?
• What tool do I use when?
• How do I customise the visual design of an Office365 application?
• How do I design differently for cloud hosted apps vs on premise?
• What should my development and test environment look like?

26. Thank You
andrew.hutchins@avanade.com / @andyhut