The Five Things You Must Do To Have A Bona Fide Quality Management System That Works - ISO9001:2015

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M a k i n g I S O
S y s t e m s W o r k
D o u b l e Y o u r
C l i e n t s
AN
DOUBLE YOUR CLIENTS
Production
January 2016

(That Works!)
ISO9001:2015
5 THINGS YOU MUST DO
To Have A Bona Fide
QUALITY MANAGEMENT
SYSTEM

This Brief Tutorial
Covers Five Fundamental Things
You Must Do
To Have A
QUALITY MANAGEMENT SYSTEM
that

Complies To The New
ISO9001:2015 STANDARD
QUALITY MANAGEMENT

Disclaimer:
In Order To Comply To
ISO9001:2015
Your Organization Must Meet
ALL The Requirements Of The
Standard

However
The 5 THINGS
Mentioned Here Are
The Most Critical

We Will Leave It Up To You
As to how to
FILL-IN-THE-BLANKS

In Terms Of The Rest Of The
Standard’s Requirements
As Far As This Tutorial Is
Concerned

For Now Just Stick
With
The 5 THINGS

Since The Major Changes That
Were Introduced In 2008
The
PROCESS-BASED-APPROACH
Has Remained A Core Part Of
The ISO9001 Standard
DEFINE YOUR PROCESSES

And With GOOD REASON

For Now
Identify Your Organization’s
Processes As Per
The Following Example

★ Marketing
★ Sales
★ Manufacturing
★ Warehousing
★ Purchasing
★ Human Resources
★ Finance

Your Own Company
May Have Different Processes
Depending On
What Kind Of Business You
Are In
But You Get The Idea

At This Point
It Is Useful To Note That
There Are THREE Types of
Processes

The Three Types
Of Processes
★ Management Processes
★ Operational Processes
★ Support Processes

Now Let’s Move On
To The
Next section
THING #2

Determine MEASURES
For Your Processes

What You Cannot Measure
You Cannot Manage
PROCESS MEASURES

A Relevant Saying
Let’s Illustrate
As Follows
PROCESS MEASURES

★ Marketing 15% Of Turnover
★ Sales 100 Million $
★ Manufacturing <5 NCRs Per Week
★ Warehousing98% Stock Level
★ Purchasing 98% On Time
★ HR 1% Absenteeism
★ Finance 10 M $ Net Profit
PROCESS MEASURES

Your Company
Should Have
Similar Measures
In Place
PROCESS MEASURES

Each Process
Should Have Clear Measure
Requirements
Each Process
May Have Numerous
Measures
PROCESS MEASURES

Now Let’s Move On
To The
Next section
THING #3
PROCESS MEASURES

Determine
SEQUENCE & INTERACTION

Requirements
Have Been Somewhat FUZZY
Over The Years

So Let’s See
If We Can Use
Less FUZZY LOGIC

We Use The Illustration
Of A
TRAFFIC OFFICER
For Good Reason

Think Of All THE TRAFFIC
That Goes Through Your
Organization

Organizational Traffic
Includes

★ Customer Enquiries
★ Your Boss’s Demands
★ Order Requirements
★ Follow Up Activities

★ Storage Requirements
★ Authorizations
★ Cancellations
★ Changes

And So On

Think About It Like This

IMAGINE
There Were No
Traffic Lights Or Lanes
In Our Road System

IMAGINE
Everybody
Drives In Whatever Way
They Want

IMAGINE
Some Drive
On The Left Hand Side
And Some Drive
On The Right Hand Side?

Need I Say More?

Therefore We Can See
That
Requirements
Have To Do With Your
ORGANIZATIONAL CONTROLS

For Example
You Can’t Get Material Into Your
Stores
Before You Have Placed An Order

OR
You Can’t Place An Order
Before You Have Received An
Authorization
When The Material Is Delivered
Quantities and Quality is Checked

There Are Many Examples
In Today’s Sophisticated
Organizations
But Think Of It This Way

World Class Companies
Usually
Have Such Controls
BUILT-IN
Via Their IT Systems!

Addressing Sequence-And-
Interaction Effectively
Ensures That
Processes Are Not Just
Islands-Of-Excellence

Processes Should Integrate
Seamlessly:
From The First Customer Enquiry
To Final Delivery

At This Point
To Go Deeper
Is Beyond
The Scope Of This
Tutorial : )

Now Let’s Move On
To The
Next section
THING #4

Compile Your
TREE of DOCUMENTS

So Let’s First Be Clear
At The Get Go!
DOCUMENT TREE

Designing An Effective
Quality Management System
Is NOT About
Having Lots and Lots of
Documents!
DOCUMENT TREE

So Breath A Sigh Of Relief
For
This Section!
DOCUMENT TREE

Nevertheless
We Need To Consider
Documents
As Per The Following
Scenarios
DOCUMENT TREE

★ Legal Requirements
★ Contractual Requirements
★ Operational SOP’s
★ Design Specifications
DOCUMENT TREE

★ Drawings
★ Financial Procedures
★ Training Records
DOCUMENT TREE

Your Organization’s
Document Requirements
Includes Your
INTELLECTUAL CAPITAL
And Should Not Be
Under-Estimated
DOCUMENT TREE

Document Requirements
Include ALL Requirements
For The Preservation Of Your
INTELLECTUAL CAPITAL
And
ANY-RISKS-ASSOCIATED
With This Requirement
DOCUMENT TREE

To Go Further Would Beyond
The Scope Of This Tutorial
But Again
DOCUMENT TREE

WORLD-CLASS ORGANIZATIONS
Use IT SYSTEMS
for …
DOCUMENT TREE

DOCUMENT TREE
For
Complete And Robust Addressing
Of This Often
Under-Estimated And
Mis-Understood Requirement

Let Us Just Close Off This Section
By Saying That
A Good IT SYSTEM With A
Proper Tree Element
(HIERARCHY)
Would Be Required
DOCUMENT TREE

The Expected Controls Would
Include Back-ups, Disaster
Recovery
And So On
DOCUMENT TREE

Now Let’s Move On
To The
Next section
THING #5
DOCUMENT TREE

Finalize The BOUNDARIES
of Your SYSTEM

Just When
Some Quality Practitioners
Were Starting To Get Bored
SYSTEM BOUNDARIES

The Newly Ratified Standard
ISO9001:2015
Has Come Along
AND
SYSTEM BOUNDARIES

There Are A Few
NEW REQUIREMENTS
SYSTEM BOUNDARIES

Let Us Mention
Just A Few That Pertain To
THING NO #5
SYSTEM BOUNDARIES

1) Context of Your Organization
2) Interested Parties
3) Scope of Your QMS
SYSTEM BOUNDARIES

It Is Not The Objective Of This
Tutorial
To Do A
Full Technical Analysis
BUT
SYSTEM BOUNDARIES

Keeping The Above Elements
In Mind
SYSTEM BOUNDARIES

It Is Important That We
Define
The Boundaries
Of Our Organization
SYSTEM BOUNDARIES

Moving Away From The
Purely
Technical Requirements
Of The ISO9001:2015
Standard
Defining Our Boundaries
Means:
SYSTEM BOUNDARIES

★Knowing Who We Are
★ Knowing Our Customer Base
★ Understanding Our Market
SYSTEM BOUNDARIES

★ Understanding Impacts of
Organizations Outside Our
Own
That Can Affect Our Market
SYSTEM BOUNDARIES

Or That
Can Impact Our Service Of
Our Customers
SYSTEM BOUNDARIES

Finalizing The Boundaries of
Our
QUALITY MANAGEMENT
SYSTEM
Includes:
SYSTEM BOUNDARIES

Interlinking Our Processes
With Outside Parties
SYSTEM BOUNDARIES

Examples Include
SUPPLY CHAIN MANAGEMENT
Organizations That INTERFACE
DIRECTLY With Customs Databases
Thus Increasing Transparency
And Reducing Processing Time
SYSTEM BOUNDARIES

DEFINING THE BOUNDARIES
Of Our Quality Management
System
Is The Most Important Part
Of Our System
SYSTEM BOUNDARIES

DEFINING OUR SYSTEM
BOUNDARIES
links to subjects like:
SYSTEM BOUNDARIES

★ Who We Are
★ Our Values And Mission
★ Our Brand Identity
★ Who Benefits From Our Existence
★ Our Sustainability
SYSTEM BOUNDARIES

Defining Our Boundaries
Also Ensures That:
SYSTEM BOUNDARIES

Every Part/Every Activity/
Every Improvement We Make
Dove Tails
Perfectly Into Our
QUALITY MANAGEMENT
SYSTEM
SYSTEM BOUNDARIES

That’s About The End
Except For
THING #6
SYSTEM BOUNDARIES

Thing Six?
Yes!
Thing Six
Is The BONUS THING
You Must Do
SYSTEM BOUNDARIES

I Know There Might Be A Few
Quality Practitioners Out
There Saying
But Nowhere In The
Standard Does It Say
JOIN-THE-DOTS
JOIN THE DOTS

My Challenge Is This:
Take The FIVE THINGS I Have
Identified In This Tutorial
And See If You Can
JOIN-THE-DOTS
JOIN THE DOTS

And Come Up With A
Workable
QUALITY MANAGEMENT
SYSTEM
OUTPUT
JOIN THE DOTS

So Basically Take THE FIVE
THINGS
Rinse And Repeat
And See What You Can Come
Up With
JOIN THE DOTS

Or Else Just Contact Me For A
Completed Example
JOIN THE DOTS

Thanks For Watching
And If You Would Like To
Know More Please
CONTACT US
As Per The Following:

CONTACT US
For More Information

Scope of Activities:
80% Johannesburg & Pretoria
10% Cape Town
10% International Projects

EXAMPLES OF TRAINING
And Related Requests By
Current Clients:

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The Five Things You Must Do To Have A Bona Fide Quality Management System That Works - ISO9001:2015

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